Secrets Huatulco Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6181 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The best service for sure

    Reviewed by Ana Laura Oliva... Z(Monclova, Mexico) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful week at Secrets Huatulco. The hotel is great, the panoramic view beautiful, the sea, very calm. But the most important thing here is all the personal working here. Restaurant managers were very kind and helpful, attending every need we had. Nemorio at breakfast time was solitud; Orlando, watched our special celebration was great; Ricardo very kind, also. Mardeli took our beverages to the beach every day, always with a smile. Antonio and Salvador attended us too. We had a wonderful time at the spa, helped by Yuliana and Angel. There was a problem with the electric contact in our room, called the front desk, and they immediately solved the problem. They practice all the sanitazion regulations very stricly, so we felt very secured all the time. Definately, we recomend Secrets Huatulco Resort & Spa

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    6th Anniversary Visit

    Reviewed by abrightonbabe(Urbana) on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We continue to come back every year at March I would probably say the biggest reason is the perfect weather! The thing that upsets me about this Resort is they don't acknowledge repeat visitors.. I try to email every year to get the building that we like and it always seems to be a problem I've never been upgraded for many years we went to the same Resort in the Riviera Maya and they gave us nice upgrades every year and we never had to ask.. The resort was about 25% full so why not upgrade the 25% that showed up it's not easy to get to this area by plane so it's pretty stressful where generally you can get a non-stop flight to some of the bigger areas in Mexico! With the low occupancy there were only two restaurants open and the menu was very limited but it seemed every meal we received was cold which didn't make for a very pleasant meal so we decided from then on we would go to town every night and have dinner it's a shame we spent all this money and couldn't eat dinner at the resort...I am a bit picky but I usually don't have a problem finding something. If I'd know all these I would have definitely went elsewhere this year! Service is always right on here!! Nathly which greets you every morning for breakfast is such a delight! As you come out of breakfast you are approached by the sales team for the resort...We talked with Bernardino he was awesome every day giving us lots of local information! Candy from the spa is always a pleasure to help with information or spa appts.. Pool service was off the chart..Between the beautiful Mardeli who been there for years always a smile..and the other guy we had at out swim-up was amazing! Great service!Hands down to the porters they all knew our names all week great personality!! We saw alot of wear n tear to the resort that really needed some love..Why not work on this stuff and give some people some work and also spruce it up our swim up could really use some help had a lot of black stuff around the pool tiles were coming up all around our balcony.. These people work very hard in this heat they have not had many people being there they rely on tips when we got ready to leave we started handing out the rest of the cash we brought to those who went beyond for us! The look in there eye was wishing I had more to give! Hoping to go back next March and things are back to normal..

    Tranquility and customer service

    Reviewed by Grovecb(Mattawan, Michigan) on Mar 22, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband, 25 year old daughter and I recently stayed at Secrets Huatulco (Feb 26-Mar 10). We had been to Huatulco once before but this was the first time at Secrets. Pros: The scenery is breathtaking. Beautiful coves and mountains. The flowers were starting to bloom and the weather cannot be beat. Every room has an ocean view. The resort appeared to be less than 20% occupied so there were never issues with finding chairs by the pool or service by the pool. All the staff wore masks and pool lounge chairs and restaurant tables were disinfected routinely. Wait staff goes out of their way to make sure you have everything you need. We hung out at the sky bar before and after dinner and Omar always remembered our drink preferences. Angel Luna, Restaurant Manager, went out of his way to prepare special tables for us at dinner. On our daughter's last night, he even planned a special menu at Bordeaux. We have been to many, many other resorts and did not feel as special as he made us feel. Nathaly, hostess, always had a smile and Angel, waiter, made sure our glasses were never empty. I had to work while at the resort. Internet was better than expected and supported zoom calls. Made a point to ask at check in to see if the speed to our room could be increased and allow us to have additional devices. Cons: Occupancy was low and only two restaurants opened per night and with limited menus. Only the Market Cafe was open for breakfast. At other AMR resorts, as members, we like to option to have breakfast at Castaways/Oceana - the views from that restaurant are much more enjoyable. The Preferred Club lounge appeared to be an afterthought. Too small. Bad location. No smoking policies were not enforced by management. Saw many people smoking in bars, restaurants and by the pool - sometimes right next to a no smoking sign. Pool - many missing tiles. Needs to have some maintenance done. The pool loungers did not have cushions which is pretty standard at other Secrets resorts and more comfortable.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    One of the friendliest resorts we've been to.

    Reviewed by jbob0580(San Antonio, Texas) on Mar 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the first time we've been to Secrets Huatulco and decided we will surely return. The resort atmosphere was different than some of the other resorts by its location in the country and friendliness of the local residents. The resort offers large pools to accommodate many people. The beach was very clean, no seaweed and the water was refreshing. This resort was surrounded by lots of trees, bushes and flowers. Many of the trees were fruit bearing trees and it was fun to pick those out as we walked the property. Because of the all the landscaping there were also many different types of bird species for those bird enthusiast. The resort also has a bird sanctuary. If you want a change in scenery the city of Huatulco is close by and that too was rewarding to visit. If you get there and need someone at the resort to have as a go to, we were so glad we met Nathaly in the restaraunts and Abraham as our UVC representative. Both of these people were exceptional in their service to us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great resort

    Reviewed by 124Nancy(Rockford, Illinois) on Mar 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful views, service was excellent, very clean, 3 wonderful pools. Spa was soo very nice. View from the hydro pool at the spa was incredible. Would definitely recommend this resort to anyone. Very welcoming.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5