The Westin Maui Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6089 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Full resort fee, for half the resort

    Reviewed by 811attilam(Sacramento, California) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I booked the trip on Priceline and did not get adequate notice that the hotel was under renovation and half of there pool area was under construction. The pics online also depicted the newly renovated rooms not the dated tower with distressed carpets. I had my son with me on this trip so the fact that the large water slide was out of commission was a big deal. The second smaller water slide only had water coming out from 2 of 6 nozzles and was not enough to propel the kids down the slide. I complained to both Priceline and the front desk but neither were in the mood to reverse the $30 per day resort fee. We ended up paying and using the Hyatt facilities and their working slides. I would recommend not staying here until after the renovation is complete.

    Can't wait to go back

    Reviewed by EileenArr(North Merrick, New York, United States) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was out 1st trip to Maui, my husband was a little disappointed to learn that the mega slide would not be completed in time for our children (ages 11 & 14) to enjoy but they didn't seem to miss it too much. The pool and the beach were amazing and offered plenty of entertainment with the waves in the ocean as well as the hidden whirlpool. The hotel lobby and Splash pool were under construction but as got a sneak peek when we were leaving and all agreed we need to go back in 2 years when the all of the hotel upgrades will be finished. Food at Whaler's Village was amazing. Yes it is a pricey vacation but well worth it.

    Fantastic vacation!

    Reviewed by jonlace(Willian, United Kingdom) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I stayed at the Westin, Ka'anapali for two weeks at the end of July 2019 with our two boys aged 10 and 8. We were aware of the construction work before we arrived, so it wasn't a surprise. It's a little disappointing at first BUT we ended up having the most amazing vacation and loved this hotel and its fantastic location. All the staff were so lovely, warm, friendly and helpful. The pool servers during the day worked incredibly hard and we were grateful of the amazing service. We had a beautiful ocean and mountain view room in the Beach Tower with king bed and sofa bed for the boys. I think this room had been recently renovated with beautiful decor and lots of space. If it wasn't for the construction work we would give this hotel 5.0. It will be fabulous when it's finished!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    3 star resort

    Reviewed by Caroline G() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The overall experience was good but was not made aware of the extent of construction when booking for our honeymoon trip. The location is excellent and once the renovations are complete im sure the resort will be 4 stars. Nothing awful happened except we had to change rooms bc the room had a lingering moldy smell that would not go away. Also, please note the carpets on every level are old and wrinkled. Honestly i have stayed at motels with better carpet in the hallways. I found it so odd bc every single level had the same awful worn out wrinkled carpet. One would think the owner would want to remedy that asap considering it smells musty and it makes bringing the bags to the room next to impossible. Like i said it was a good experience overall.

    Very Nice (except for Flamingos)

    Reviewed by RoscoeDad(Stamford, Connecticut) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice resort hotel with uniformly friendly and helpful staff. Nice welcoming touch with fruit drink cart and shell necklaces. Room was well finished and clean with nice view of beach. Construction work on larger pool area unobtrusive and not really that noticeable. Kids thought though the four live flamingos (and black swan) living on the artificial pond in interior open air atrium looked a bit bedraggled and sad with quite small living area

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