The Westin Nanea Ocean Villas

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1750 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful April Getaway

    Reviewed by Bradley B(Bodega Bay, California) on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked a Tw0-Bedroom Ocean Villa at the Westin Nanea, and we weren't disappointed. Although COVID protections were in place at the resort, they were very dialed in to keeping us all safe, and uniform with preventive measure's. The rooms were clean, well appointed and had everything we needed. Due to COVID, no daily housekeeping, but that was fine. We requested extra items when needed and were brought up and placed outside our door. The grounds were beautiful, and the Ocean was remarkable and wonderful to swim in daily. A great place to hang loose and call your homebase as you explore the island.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Birthday Staycation

    Reviewed by Melanie B() on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ONE HELL OF A CREW!!! Birthday celebration for my little cousin (when asked what she wanted for her birthday, she said TO STAY AT NANEA) so Nanea it was! I'll be honest, I was a bit hesitant as I know a lot of the travel restrictions have been revised and relaxed so I knew off hand there would be a lot more guests staying this time around than from my previous stay in late October. I took a chance anyways since we all were in dying need of a mini vacation! When we pulled up in valet, I was pleasantly surprised to see the amount of valet and bellmen which almost doubled from the last visit, but even with all the commotion and congestion of cars and guests checking in, they were all so friendly and upbeat! I felt right at home, happy to see that valet parking is back (even though it didnt really apply to my massive overly sized monster truck) but they still accommodated me by having it parked in the front!. Our villa wasnt too far of a walk from parking, I think I enjoy the ground level room better, easier access to the pool and the restaurant. Pool day was amazing, I especially love the fact that a lot of the pool attendants remembered us and the fact that the pool bar was open, I'm a sucker for a sun-day with some LAVA FLOWS!!! It was nice to see that the restaurant was open for breakfast, cant go wrong with some HOT STARBUCKS COFFEE (couldnt get myself out of that cal king size bed early enough to get breakfast) My family and I enjoyed our staycation and couldnt have asked for a better place to relax at, my cousin especially. It may not seem like much to an adult, but for her, she was beyond thrilled that almost every one of the employees we encountered asked about our stay and greeted her HAPPY BIRTHDAY! That left a special and remarkable impression on an 11 year old...I work in customer service as well (not at all comparing to what this staff does on a day to day basis) so I must admit, I am not the most easiest person to please but the staff here definitely did ONE HELL OF AN AMAZING JOB, especially with the PANDEMIC and being close to 100% capacity, not one doubt in my mind, they deserve every bit of this REVIEW!!!! EXCELLENT JOB WESTIN NANEA CREW!!!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Beautiful resort with excellent service

    Reviewed by SeattleMandy(Seattle, Washington) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed 5 nights last week at the Westin Nanea in a 2 bedroom 2 bath unit. This was our second time at the Nanea. Valet services met us with great aloha as they helped us with all of our luggage and supplies from Costco. Staff was very courteous and helpful when we arrived and left, having to be creative putting everything in our car as we left for the remainder of our stay in Wailea. The grounds of this resort is simply beautiful. Many of times we saw hard workers keeping it clean and COVID safe. The landscapers spent hours sweeping sand on the path that led to the beach. Front desk staff always friendly and courteous as we got beach towels for our snorkel adventures. Let’s talk about the pool.... we were here during Spring Break. As an early riser I was always out there by 8am, sometimes earlier. I prefer to relax by the pool in the morning. The hotel staff did an excellent job of tagging the chairs if people were not back in an hour. They would bag their stuff and clean the chair off for the next guest. The chairs were spaced out safely. It is NOT the hotels fault if you don’t have a chair. There were many spoiled guests at this hotel who were selfish to save chairs and walk away. Just be patient you will see the staff come around and you can reclaim the spot that was saved. Gym time in the morning is difficult to get in due to COVID restrictions. Again not the hotels fault as I saw many guests giving the poor gym attendant a hard time. I would say most guests I saw was being respectful with mask wearing. Not necessarily when you are physically sitting on a pool chair or at the beach but definitely when walking around the property. I appreciated the over abundance of hand sanitizers all over the property. I felt very safe with their COVID protocol. Rooms were spacious and nicely appointed with new furnishings and kitchenware. Beds were comfortable. I commend the hard working staff from housekeeping to front desk to valet to servers, security, recreational. They are working hard to keep everyone and themselves safe. They provided our family an enjoyable vacation and the comfort of being COVID safe. It is important to note, it is a privilege to be traveling during this pandemic. Anyone complaining about service this time should really take a moment to reflect and be appreciative of these hard workers that put themselves and their families at risk serving others. Thank you Westin Nanea for a great stay. We highly recommend your property and will be back again

    Beautiful Hotel

    Reviewed by kendracw(Santa Cruz) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The service at this hotel is outstanding! From the front desk, to the valets, security (lost my seater), waitress at the INU pool bar ( evening of 4/10, did not get her name, she was amazing!), the Mauka Makai for breakfast was really good, we ate there 4 times, and John the waiter was fabulous! I loved our room, but my husband did not like the traffic noise. We were in building" 1" 4th floor facing the lawn and Westin North. I liked the quietness of no resort noise. We paid for a resort view, but I asked for an ocean view, this may have been why we ended up with it. As far as the room itself, it was a 2 bedroom and it was beautiful!! The attention to detail was outstanding. Loved the spacious lanai. Yes, we were there for spring break, but the pool was way too crowded, did not get in it. and getting a pool lounge has to be done by 8am or your not going to get one. Beach is beautiful. The cabanas were $175, I felt that really steep. ( Royal Lahaina $50). We didn't get one at the Nanea for that price. Gave 4 stars bc of the overcrowded pool and too expensive beach stuff. I would have liked a better list of resort activities without having to go to the concierge. The concierge talked me into doing another sales thing in which we had no intention of doing so we avoided him the rest of the trip and canceled it. It would be grand if we good do a sales thing on zoom or near where we live. Did not want to give up hours of our precious vacation.

    75% guest not wearing mask

    Reviewed by rosecitysweethearts(Texas) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are truly disappointed in the number of guest not following the rules of this property and disrespectfully not wearing their mask when walking around the property. Security is trying it’s best but there are not enough security staff to enforce the rules. It is a shame with the cases rising the governor is now requiring a 2nd Covid test upon arrival. We are visitors coming to Maui and we ALL should be grateful for Hawaii allowing us to begin visiting again. This should mean: respect the Hawaiian locals and wear your mask and social distance. Aloha!