Elara, by Hilton Grand Vacations

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7965 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Clean Venue

    Reviewed by CEC1920(Memphis, Tennessee) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I were here for our anniversary. We loved the hotel, the view was fabulous and the room was great. Huge, beautiful, clean space. The gym was great and the hotel is attached to the mall with plenty of great food options that is open until midnight.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A very nice property, centrally located and attached to Planet Hollywood’s Miracle Mile stores.

    Reviewed by jbeatty2017(Anchorage, Alaska) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Elara is part of the Hilton Grand Vacation’s timeshare properties. The Elara is a beautiful property. 10 to 15 minute cab ride from McCarran Airport and easily accessible from the strip and side roads - it’s just in a great location. Lobby is beautiful and has a Starbucks and a small Sundry or convenient store /gift shop which also sells alcohol. The lobby is bright and beautiful and calm. To access the rooms you must pass a security officer that will read your card before you’re even allowed on to the elevators so that was very nice. The staff from the time we arrive to the time we left we’re friendly and helpful. We stayed in a one bedroom suite and our room overlooked the pool. There is two DVD rental boxes downstairs in the lobby which is great because there is a projection television in the room. There are also televisions in the bathroom and the bedroom. The bathroom can be accessed from the entryway and the bedroom. The bedroom has a Jacuzzi Tub. The Elara is located smack dab in the middle of the strip. Shop and dine in the miracle mile which has lots of choices for restaurants, fast food, and specialty stores. You can access the P H Casino through the miracle mile. Many other restaurants can be found just outside the Elara and Planet Hollywood and there’s a sky bridge Just outside that goes over Las Vegas Blvd. to the Cosmopolitan. We elected to stay in Las Vegas a few more days and we’re unable to get a room at the Elara because they were booked solid for the next two weeks. Not our first trip to las Las Vegas, and have stayed at other properties along the strip and I must say this was by far the most desirable.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Annual Vegas trip

    Reviewed by johnrJ8873YL(Moscow, Idaho) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am a diehard Hilton fan but this particular property could be a little more service oriented. Family friendly since there is no casino but there is also no resturant. They do have a pool bar that serves bar food outside. This property is centrally located and connected to the Miracle Mile shops through which you can reach the Planet Hollywood casino if you want. Unfortunately, the pool was closed the whole time we were there with no explanation or plan for opening. The pool is shaded most of the day anyway, especially in the fall due to surrounding buildings. The staff isn’t overly friendly which seems strange for a property that is designed around vacation club sales but that was fine since they didn’t try to sell me anything. We arrived at 6pm for a 4pm check-in and one of our 3 rooms was still not ready. They did upgrade us but that put us all on different floors. We were very disappointed in the lack of maid service. They told us our room would not be made up since we were only there 5 days but if we wanted to “call down for a room refresh” they would bring us new towels. I think the most troubling issue we had was when we arrived we were given a series of coupons for use throughout the Miracle Mile shops and some Hilton coupons for the bar. Turns out all the coupons worked great except the bar coupons for the Hilton. They were for “the other Hilton”. Seriously? If you don’t have a resturant or a casino but you expect people to spend money at your establishment don’t pull silly little games on the customers you do have. Not exactly the service we have come to expect from our Hilton stays. All in all the property is gorgeous and is in a great central location but I would like to see a more appreciative staff and better service for the price.

    Security an issue

    Reviewed by Theresa L(Brantford, Canada) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Lovely hotel. But was disappointed when expensive hair straightener went missing. My fault. Forgot in the bathroom. But it was not turned in by cleaning staff. Does not reflect well on the hotel. Convenient to Miracle Mile Mall. But too many kiosks with aggressive vendors.

    Excellent location/service but disappointed in cleanliness standards

    Reviewed by gbwn2000() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Rating this POOR only to get Hilton's attention to the cleanliness of the hotel. We are loyal Hilton customers so we only want the hotel to improve. Lobby area is immaculate but the elevators didn't look like they were swept for days. Hotel rooms were not dusted for probably days as well. Supplies were not checked and replenished upon checking into the rooms. Example, missing bedsheets for the sofabed, no coffee and its accompanying supply packets were opened and used (hygienic concerns). Saw debris in the hallways. Damaged furniture and couch stains so its unfortunate we have to live with the damage caused by abusive hotel guests. I had not seen this level of quality before as we are frequent yearly visitors. Another concern was the ability for minors to purchase beverages in the pool area. My friend was told her teenagers could not be served by them and the only choice was to buy certain items from the Starbucks/store in the lobby as allowable items into the pool. What does it take to get a soda/water at the pool for minors? However I use the EXCELLENT rating for the rest of the hotel's features. Friendly staff, service, location, room layouts, amenities make this an excellent place to stay. We will visit again but I hope the cleanliness is improved the next time.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Service

    Service-5