Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1443 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not Your Average Hilton Garden Inn

    Reviewed by SessaBocasconsin(Florida) on Nov 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is an older Hilton property, but it really reflects the architecture and open-air beauty of Kauai. The hotel employees were gracious and helpful, and the hotel was clean and well-maintained. If you are looking for a luxury hotel on one of the finest beaches in Kauai, this would not be the ideal place to stay. The hotel is conveniently located near the Kauai Airport, but the photos are a bit deceiving since the property is in a pretty congested area and does not sit directly on the beach. It is also fairly close to a beach camp for homeless travelers, and since I was traveling solo, I did not feel safe exploring the beach areas near the hotel by foot. I am a very loyal Hilton Diamond member of many years, but I would not make this hotel my primary stay during my next trip to Kauai. They do have some cottages that are separated from the main building, and they do afford privacy for traveling families. I had an 1145pm flight, so I just stayed here for the day until my flight departure. My upgrade was unavailable due to my early arrival, so I did accept a double room without a view. Again, the front desk employees were extremely gracious and helpful during my stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-5

    Very nice hawaiian style hotel

    Reviewed by lcweezee(Pittsburgh, Pennsylvania) on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Were here with family had had 2 roo.s next to each other with sliding doors so could visit without a problem. Spacious rooms with loveseat and desk. The children liked the chickens and cats. The breakfast was very good with large portions. No buffet due to covid restrictions.

    Excellent arrangements by Amy!

    Reviewed by FarAway21861129880() on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I've been coming to Hawaii since (ghasp!) 1963 and to Kauai for almost that long. I've stayed all over Kauai from hotels to rented houses and condos. My stay at the Garden Inn was exemplary. It started right after I walked up to the front desk and met Amy, the friendliest and most composed front desk person I've ever met. Always smiling she somehow dealt with me as a walk-up with no reservations, another guest who was constantly interrupting, and a leaf blower going on near her feet. She set me up with a perfect room to meet my requests and dealt with other distractions while never losing her composure. I've stayed at $350/night rooms all over this country and this far cheaper room was as good as any and the professionalism was excellent. Can't recommend this place, and the staff, enough.

    Beautiful hotel in the heart of Kauai

    Reviewed by silviyat22(Novi, Michigan) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hilton Garden Inn Wailua Bay is absolutely beautiful! The grounds of the property are amazing. The hotel is nice and clean, and the staff is just wonderful! Everyone at the front desk was very nice and pleasant. Thank you Amy and Wanda for taking care oy family and I. Sam, Mike and Sarah were extremely helpful. Enjoyed talking to them. They made sure we have a memorable stay, and that meant a lot to us! The rooms are nice and clean. The restaurant opened during the last day of our stay. The food was delicious and the staff was extremely accommodating. We are already looking forward to our next stay in this wonderful property. Highly recommend this hotel to anyone traveling to Kauai! Thank you so much!

    Wasn't planning on staying here, but glad that we did!

    Reviewed by K6890OMlindaf() on Nov 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived at the airport and were still awaiting our covid test results so we couldn't leave LIH to check into our timeshare resort. The local police and national guard had a list of acceptable lodging establishments to stay at while awaiting our release from