Sheraton Kauai Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2968 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

30th anniversary ...

Marci B on Apr 09, 2024

Celebrated our 30th anniversary and had a wonderful time. I'm picky about hotels and I don't have any complaints. Clean, daily housekeeping service, 2 balconies, great views of the beach. We arrived with flowers on the bed to celebrate our anniversary. A Hawaiian Monk Seal was on the beach when we arrived. Make sure you check out the sea turtles at the neighboring public park/beach at sunset. Lava's had very good food. We hope to return in the future.

TripAdvisor users rated this property 1 out of 5

Dirty -- Dated Hotel, Overpriced F&B - Beware they will try to sell a timeshare

Radarman123 (Central Florida, Florida) on Apr 07, 2024

Checkin went smoothly. Staff is friendly for the most part. That is the only nice thing, I have to say about this property. This is from someone who has 1300 nights at Marriott properties. Room was dirty and dated. No desk, no outlets near table. Dirty room -- Found a pair of women's underwear draped on the bedside lamp. Lovely. Must have been a wild party. Breakfast. Elites get a choice of pretty much nothing. Add $12 for eggs and you cannot even get toast with it. Best advise is a coffee and a bagel for $12 at the coffee bar (Lites) Dinner meals are expensive and feature brusel sprouts as the main ingredient -- yuck. Suggestion -- Have dinner in town (there is a decent Italian/pizza and burger bar restaurant in Kola and some restaurants/cafe's on Poipu road. Even the Thai food truck on Poipu had better food (actually it was good!!) Worse part is the "come on down to see me and get 1000 points" phone call from the scuzzy car salesman concierge. You state I am here for the 1000 points and do not want to hear about a timeshare. You get -- no I am not here for that. Then some small talk and then the kicker, how about a $250 credit for a presentation. No... How about $500... No good bye (but I better get those 1000 points) Some advise, if you insist on booking here. First be aware (we were) you will pay tax, tax and tax, plus a $40 per day resort fee which is taxed, taxed, taxed. The rooms by the pool are extremely noisy. Request the building not near the pool. Do not use the APP to checkin as that will override any request. We requested a room ocean front not by the pool and the APP automatically assigned us a pool room. Happily the front desk gave us a room (but on the first floor) oceanview.

TripAdvisor users rated this property 5 out of 5

Awesome location.

Darrell S on Apr 07, 2024

Wow. This is a terrific resort. Very well maintained. Great service. Great ocean views. One of the best Marriott locations we have stayed. Excellent self parking. Great ocean access. Great check-in service. Definitely stay in the oceanfront rooms.

TripAdvisor users rated this property 5 out of 5

Fabulous Resort in Kauai

PopeyeCT (Rowayton, Connecticut) on Mar 16, 2024

Fabulous resort right on beach, beautiful sunsets, you will see turtles and monk seals. Our room was large, clean and very comfortable, the staff are wonderful and very helpful, one of our favorite places to stay, highly recommend staying here, great location.

TripAdvisor users rated this property 5 out of 5

Very comfortable with great nearby options

Phil W (Colorado) on Mar 13, 2024

We really enjoyed timeshare lodgings here. The staff were very nice, and nearby beach, restaurant and outdoor play options we awesome. We really enjoyed this spot as base for south side Kauai exploring. The pool areas weren't huge and were busy early but we spent more time on the very nice nearby beaches.

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