Sheraton Universal Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 81 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Pretty good business stay

    Reviewed by ChrisfromDE(Wilmington, Delaware) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Recently, my work took me to Los Angeles for two nights. I ended up staying at the Sheraton Universal Hotel right next to Universal Studios and the theme park. My plane was delayed for 6 hours, so I ended-up at the hotel at 3:15 AM. The front desk was staffed and I was able to check-in quickly. Without much looking around, I crashed for a few hours. In the daylight, the room was a good size for a single or a couple. The bed was very comfortable and the bath was very modern. A+ on cleanliness. Even though I was on a high floor, I heard a lot of road noise. At night, the room seemed very dark. There was not enough lighting for my taste. Then again, it was just me and strictly business. All in all, a pretty good stay.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Great hotel for a trip to Universal Studios

    Reviewed by Sam B(Austin, Texas) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to LA for a spring break trip and added Universal Studios to our agenda. We did a half day at Hollywood area tours and a full day at Universal Studios. (One day at Universal is all you need, BTW). The Sheraton was a great choice! It is walking distance to the park (8 minutes). The hotel is nice, pool and hot tub are fine. Rooms are great and concierge lounge was perfect for a free, quick breakfast for my family.

    Nice but...

    Reviewed by couchpotatonolonger(cebucity) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a nice hotel and very near to Universal Studio. The rooms are big, the beds are really comfortable, you get 4 pillows to a bed, and rooms are cleaned daily. Breakfast is nice but unvarying ( fruits, cereals, scrambled eggs, nice crispy bacon, sausage, salmon, and a selection of bread and muffins). Staff are really helpful and friendly. Now, if they could only do something about their WiFi. It sucked and varied between fast, slow, super slow, to none —- so frustrating in this day and age of internet connectivity. For this, and because the chambermaids insisted on changing the towels daily even when we hung them up so they could be re-used the day after, I give this hotel a rating of 3.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-5

    Service

    Service-5

    Good hotel if you want to go universal studio

    Reviewed by awineguy11(Kitchener, Canada) on Mar 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location of this hotel is great if you want to go to universal studios or the city walk. The city walk is all chain restaurants and souvenir shops. If you want a place that is close to interesting restaurants or anything like that, this is not the place. It is a hotel for tourists not business travel. The rooms are very nice. The view is great. The staff was OK. One night the concierge was on break for like 45mins and we asked 5 people for restaurant recos and noone really knew the area

    Individual ratings:

    Service

    Service-3

    Value

    Value-3

    Fantastic Hotel

    Reviewed by ren_emU5852KD(Miami Springs, Florida) on Mar 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Sheraton Universal for 3 nights and the hotel far exceeded my expectations. We arrived around 8pm and check in took less than 5 minutes. I requested a room with a city view and the staff were great at accommodating this. Upon arriving at the room, it was very clean, comfortable and nicely laid out. Within 15 minutes of settling in the room, I realized our next door neighbors were very loud. I called the front desk and they relocated us to another, equivalent room in less than 10 minutes - no questions asked. The in-room dining service and staff were amazing, especially Juanita. The room had every single thing we could need, including a very nice hair dryer. The shower was fabulous! Finally, the shuttle service to and from universal was excellent and timely. Above all else, the friendliness of all the staff at the hotel made us feel welcomed and valued during every interaction. My 5 year old didn’t want to leave. I highly recommend this hotel for families looking to spend a few days visiting Universal Studios.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX