El Cid El Moro Beach Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2957 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Paradise vacation

    Reviewed by Ann B(Stonewall, Louisiana) on Jan 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    El Cid Resorts are beautiful and have staff who are extremely helpful and make you feel at home. I would recommend El Cid Resorts to anyone traveling to Mexico. I travel to Mazatlan several times a year on vacation and love it there.

    Great vacation and all inclusive resort

    Reviewed by Z9378UJkimm(Denver, Colorado) on Dec 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided to spend Christmas at El Cid Moro Beach, and couldn't have chosen a better place! The food, rooms, view and service were incredible! Special thanks to our favorite cantineros Genaro, Felix, and Martin; they provided excellent service and suggestions for things to do. We will definitely go back!

    Covid trip to Mazatlan, MX

    Reviewed by bguinn(CLINTON) on Dec 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Covid-19 health protocols were amazing at El Cid . You could not have felt any safer. We were there from Sept to Dec and had our temperature taken every time you walked through a door plus hand sanitizer. We applaud El Cid for what they are doing to protect themselves as well as all their guests. Great job, keep up the good work.

    A family/noisy hotel

    Reviewed by donnasB471XZ() on Dec 20, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    As soon as I checked in I was assaulted by an El Cid Vacation Club employee trying to set up a time for me to attend their breakfast presentation. She would not leave me alone until I agreed to a date and time. This hotel is definitely family friendly, the pool was packed with kids. Room 4125 - the fan was so loud I had to shut it off, the bedside lamp didn't work and there was no hot water the next morning for a shower. I was moved to a room on the 12th floor, above the swimming pool (noisy). With the all inclusive plan you have to pay a $20 fee if you eat in the La Concha restaurant after 5:00. The La Plabano buffet in the Granada Hotel was fair, with half cooked burgers and dried out fries. The staff spoke poor English so communication was difficult. I do not recommend this hotel and will never go back there.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Safety and health protocols were implemented properly

    Reviewed by clay d(midlothian) on Dec 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I felt very safe at ElMoro withe following health protocols implemented: 1. Masks were required for everyone within public areas This included guests and workers. I wish this would be implemented in US 2. Temperature checks were mandatory to enter buildings, restaurants and to play golf 3. Plenty of sanitizing stations throughout property. A few more could be added at pool areas 4 social distancing at restaurants were implemented by spacing out tables. Plus outdoor dining was available 5. transportation seats were limited to 6 guests at a time 6. Beach areas were roped off to keep vendors away from guests and workers 7. All buffets were served by workers and not guests Food was exceptional as always. I missed the themed nights at La Concha that were available prior to pandemic The drinks were excellent and plentiful I will be returning in 2021 for another safe vacation