Sandals Royal Caribbean Resort and Private Island

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6718 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great vacation

    Reviewed by Penni5252(Muenster, Texas) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great staff, great food, beautiful rooms, and the beaches are amazing! Off shore island is amazing as well! Love this Sandals resort. Been here 3 times! We went to the Montego Bay Sandals as well to try the new Butch’s Steak place. It was really good! Love Jamaica! ??

    Service A+ ... but construction ruined the trip

    Reviewed by Rebecca B() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The service at this resort was IMPECCABLE. Butlers Raya and Duane were BEYOND EXCELLENT. BUT, All was lost when our upgraded butler suite faced an active construction site. Every morning at 9a the workers started their banging. We couldn’t capture photos on our balcony - b/c the backdrop was nothing but construction. There was no indication at any time during my reservation process that our upgraded room (not free upgrade - paying a premium upgrade) was smack in the heart of a construction project. We couldn’t keep the blinds open b/c the workers were at eye level and could see right in. When the loyalty team called for us to join, I voiced our disappointment and they asked why I didn’t tell our butlers b/c we could have been moved to a different resort. NO! And the butlers had NOTHING to do w/ us not knowing our room was in the middle of a hard hat zone! Shame on you Sandals. I booked this trip to explore the Sandals product b/c people said it was top notch - . Well if deliberately w/holding valuable information that determined what room type I’m going to be in to get more money out of your resort guests - you win. Again, the butlers were MAGNIFICENT - and the staff was great - making the trip more memorable. However, I can honestly say that you lost our business Sandals. You have no right to even have the building open to unsuspecting guests that actually want to make for a relaxing vacation. 3 out of the 5 days we almost lost an eye as we got back from the beach/pool w/ workers walking through the walkway out building w/ long boards and rods. If this was a US job - it would be shut down from the unsafe conditions it put guests in.

    Sandals Royal Caribbean Resort

    Reviewed by James-Cheryl B() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is one of the best vacations we have ever experienced. The people and service are amazing. They could teach so many places what customer service should look like. We have enjoyed this experience so much that we have returned seven times. We have made many friends at this resort and they never disappoint. They have remarkable memories and take very good care of you during your stay. Pack light and enjoy!

    Clayon Club Sandals

    Reviewed by BigdaddyKimble() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Clayon was phenomenal. He really made my stay worth the stay. I know if he is here I will definitely return due to the service he has provided under Sandals. Clayon reconciled problems in my room and not only took care of me as well fulfilled any of my needs. I say that knowing he went above and beyond every chance he got. If anyone stays here I promise you if you ask for Clayon he will serve better than anyone else the resort has to provide. Not only did he serve us but he also told us about the history of Jamaica which hand in hand helped make our experience better. We will definitely return knowing this resort only offers and provides the best like Clayon. Once again thank you Clayon for being so welcoming and understanding to us on our honeymoon. We truly appreciate you and everything you did. Thank you Sandals for having the and only the best Clayon.

    Sandals Royal Caribbean Review

    Reviewed by Andy S(Richmond Heights, Ohio) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for our wedding and honeymoon, and from the moment we stepped out of the car and heard "Welcome Home", to the moment we left we truly felt like part of a family. Can't say enough about the quality of the staff here. Everyone genuinely cares about your well being, quality of experience, and goes well outside of their required responsibilities to ensure your experience is a great one. Special shout out to Warren! He was so kind, so talented. He ran our game night with friends which was awesome! And we sort of jokingly said we'd love for him to sing at our wedding, and in his off time he SHOWED UP and sang the most beuatiful song. We were so incredibly touched. This on top of all his other responsibilities which are many. Love you Warren! Fam. Another special thanks to Sharolyn who guided us step by step thru our wedding process, ensuring everything was spot on special. Other special shoutouts!! "Black", "Staci", "Shameesia", "Andre" and "Sheldon", each and every one of them made it so that Sandals Royal Caibbean is already our second home.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4