Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7850 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    OK

    Reviewed by Yoki P(New York City, New York) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: - really good food and different choices throughout the day (jerk chicken cart, shrimp burger and beef parties were amazing for snack/lunch) - access to other Secrets and Breathless - as a preferred guest, i had access to preferred areas as well and gave me choices where to go - beach is so close to resort, it was just great (note: it was jellyfish season while we were there so we couldnt enjoy beach that much) - location: amazing being so close to airport. if you are able to catch an early flight and get an early check in, you will enjoy most of the day cons: - This is the reason why i am giving 3 stars and this might be the only issue i had. i have been to other resorts in other countries and i felt the attention and service was lacking here. they were missing that extra attention that we get everywhere we have been. Not sure if this is a country thing, or if this is how they act with everybody, but we felt the attention was minimal compared to other resorts. The service wasnt terrible but they need only what was necessary to do the work. Specially, since i am an UVC member, i was missing that extra attention i always get at other places.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    25th anniversary

    Reviewed by kevinsJ638HK(Gallatin, Tennessee) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lots of great things about this property and really only one concern. First the resort is beautiful and super clean kudos to the grounds crew. Rooms are very nice comfy beds nice linens and plenty of towels. The ratio of staff to guests insured nice and prompt service while at the pool or the beach. The reason I can’t give this 5 stars is the food. We ate at every restaurant during our stay and never felt as though the meals matched up with expectations. Overall really enjoyed our trip to Jamaica and would definitely return.

    Destination Wedding

    Reviewed by Natureboy71(Bear, Delaware) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked our trip through Michael McHugh with Dream Makers Vacation Services and we couldn't be happier with how smoothly everything went on our trip. The resort has everything we needed for our perfect wedding day. Annalisa, Simone and Nekeisha provided us with many different options. Every detail was considered and covered before we even left home for the trip. Our travel agent arraigned a private transfer with Havian of Reggae Tours for the short 30 minute ride to the resort from the airport. We were greeted warmly by the hotel staff and Shanelle walked us through the final details for the wedding. While the beach was short, we still found plenty of room to relax and enjoy the water and the sun. We never had to go long without something to eat or drink. Jared took us out for a sail while we were on the resort and the small reef off the beach was an easy swim to see some tropical fish if you bring your own snorkel and mask. The restaurants each had delicious food and attentive staff. We went on an excursion through Reggae Tours to Braco Stable for some horseback riding. The guides were informative, friendly and fun. Our entire experience at this resort was positive. My Wife and I will definitely return.

    Everything would've been perfect if it weren't for Stella

    Reviewed by Shakethatashley() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I went to the Secrets St. James property with my husband to celebrate our 5 years anniversary. While we were there we met and befriended the entertainer named Stella. I really liked her, but then I realized that she and my husband were a little bit too close. They would full on flirt with each other right in front of me. I told her to leave my man alone and she denied everything and I saw pretty explicit messages being exchanged between them in my husband's cellphone . she even sent him explicit pictures. He even left me to go see her at a party spot called peir 1. So my whole week was a disaster that's to that wh×$re. DO NOT TRUST THESE GIRLS AROUND YOUR HUSBANDS OR BOYFRIENDS

    Not up to Secrets standards :(

    Reviewed by AlinaSantillan6(Saltillo, Mexico) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We picked this resort for our Honeymoon and were overall disappointed. Pros: Hotel is gorgeous and huge property, great location from the airport, lots of watersports included, beach is nice and clean, lots of dining options, night entertainment is fun and high quality. Cons: *Very poor service (with few exceptions): - Check in was very slow -we arrived around noon, dropped our bags as our room was not ready and went for lunch, came back at 3 and were not given our room until 4, lots of different people asked our last name and then wouldn’t come back to check on us, we booked an Ocean Front King and asked upon check in how much it would cost to upgrade to Preferred and all we could get was: "I'm not sure" (then wouldn’t even bother looking or asking someone else) - We had a particular situation that really bothered us: Our first morning, we realized our coffee maker was not working, so I tried to call front desk, only to realize the phone didn't work either, after stopping at Coco Cafe, we went to the lobby to report our issues to the concierge, phone was fixed but coffee maker didn’t work the entire week we were there, even when we reported it daily (sometimes more than once), that's somehow disappointing as it is a very simple issue to fix. -Watersports staff (the ones that are in the office) are rude, and do not provide accurate information, they would hardly answer simple Yes / No questions and would even give nasty looks! Watersports guys at the beach are awesome though! * Another significant problem we found is that apparently the Buffet was being refurbished while we were there, so we were moved to Bordeaux for breakfast where there was a little "kind of" buffet set up, with very few options resulting in us having an omelet (with the same ingredients) for 7 days in a row, not to mention huge lines since that restaurant is not prepared for Buffet style (over 20 minutes at the omelet station, other options were basically pancakes and waffles). * In our personal opinion, food is not great either, there is very poor variety when it comes to fruit and vegetables (although you are in the Caribbean!), seafood is a joke, specially the Surf and Turf at Oceana that offers an overcooked steak with literally 2 tiny shrimp on top, once again, for being in an island, we expected a lot more seafood (and A LOT less chicken and pork) . Our favorite restaurants were Bordeaux and Portofino. * At other properties, top shelf drinks are available even at pool bars, which sadly was not the case at SSJ or SWO, not even at the Lobby bar or restaurants, only offered at the Piano Bar (which is only open in the evening)... This was another bummer for us, as drinks really justified us paying extra for staying at Secrets. ->Being such a special occasion for us, we really thought we would be pampered, and sadly it was not the case, instead we had to deal with some nasty people and take dirty looks more than once... Hubby and I are really nice and polite people who would always say please and thank you to everyone and even gave generous tips hoping service would improve! Speaking of Honeymoon, never got our breakfast in room as part of the newlywed package, or sparkling wine and those cool things advertised, only got turn down service twice while we were there. Wouldn’t recommend this resort, hopefully service is improved in the near future, which would make a huge difference (we could have overlooked at some issues if staff attitude had been different).

    Individual ratings:

    Service

    Service-1

    Value

    Value-3