Sunset Beach Resort, Spa & Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 7937 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    This was the sunset grill, then the sunscape splash and now sunset??

    Reviewed by Melissawheels() on Feb 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband went to this resort when it was the sunset grill in 2011, I went when it was the sunscape splash in 2018 and now it is sunset again?? Seems Shady?? I see they are telling someone to contact the sunscape for a refund, however this was the Sunscape a year ago? Seriously. Weird.

    Great service

    Reviewed by Chamarin() on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great visit specially that this man, Alberto Rodriguez from the VIP SERVICES, of SUNSET ROYAL, attend our needs and treated us well. Promptly answered our questions and guide us whenever we are confused, that made our visit more fun! For sure we will visit this place again in June!

    THIS RESORT Ruined my Wedding and is killing my marriage...

    Reviewed by Elaine R(Bronx, New York) on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My (now)husband and I were scheduled to host our wedding along with forty family and friends at Sunscape Cove in Montego Bay on April 17, 2020. We paid out over $21,000 for accommodations and our wedding only to have it canceled when this resort closed and still has not re-opened. Between April and July, we got nothing but radio silence from the resort and I only learned in online posts that Sunscape Cove would not open again under the Sunscape Brand. Beyond upset at the lack of transparency or even a semblance of decency I took to tracking down a contact through Social media posts. Finally we spoke with Sunset Resort and while we promised that Sunset Resort would process a full refund both on the phone and through email communication mid-July Sunset stopped responding to our emails and phone calls mid-September when we reached out yet again to follow up on the refunds. We contracted Sunscape (Sunset Beach Resort) with the full understanding that we would be doing business with this resort brand. We have traveled to numerous Jamaica resorts without issue. The lack of response and resolution is negligent and fraud at this point. We are at our wits' end. We are less concerned with who manages this resort now than with the 21K dollars’ worth of money that we and our friends/family paid for a wedding that never took place, for hotel rooms we never stayed at... This resort took our money and has basically just pretended as if we don't exist. All responses to date and attempt to rectify this wrong have been unacceptable. This resort has been nothing less of a nightmare for us during this difficult season. During this time, I have lost my grandmother to COVID (who I could not even mourn/honor properly), and the pressure of trying to resolve this matter has strained many of our relationships with friends and family including our new marriage. This company and its representatives have not valued their reputation enough to handle this situation or prioritize our needs as their customer.

    Great staff and rooms, amazing beach

    Reviewed by jacobrO3722KC() on Aug 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Got the all inclusive...best thing ever. Food is home made, alcohol is great. Beer not much variety but reasonable. The resort has plenty of included activities, even for kids if you come as a family. They also have 3 hot tubs at different temperatures.

    Meh....

    Reviewed by Pam R(Fort Collins, Colorado) on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Coming here to write this review I see this place has changed its name again. It appears that happens frequently here. Our first impression of Sunscape Cove was not very positive. When we arrived we struggled to find someone to help us check-in, even though we were one of maybe 2-3 families checking in. Ladies were sitting at desks playing on their phones or chatting. When we did get started with someone, she sent us to sit on the couches and we were brought drinks (which was awesome). Then a very outgoing gentleman came and sat with us. He was wearing a resort nametag and was extremely welcoming. The woman checking us in shooed him away, saying "I'm not finished, yet...wait your turn!" It turns out he is a representative of UVC (Unlimited Vacation Club) which is their version of timeshare scams. We ended up not getting the full introduction to Sunscape Cove with the actual staff because of the UVC people. When the gentleman brought our bags to our room we asked him questions about WiFi, restaurants, pools, etc. He answered everything but said we should have been given that information at check-in. Nope. Probably because of the high-pressure UVC salesman. The UVC presentation the next morning was tedious and even higher pressure than any timeshare presentation. We did get a decent excursion for our time, but I'm honestly not sure it was worth it. The reviews about towels are all accurate...not enough, worn out, etc. Other resorts we've been to give you a towel card when you check in which you then exchange for a fresh towel and then get your card back when you return said towel. That might help with piles of discarded towels on chairs, running out of towels, etc. The property itself is definitely a 3-star resort at best. Many features are closed or in disrepair or seemingly just abandoned (mini-golf, for example). They count all of the restaurants and bars on their website, but several were closed and had been closed for months, if not years. There are very few tubes for the lazy river. The slides were definitely the highlight, though, when they were open. The "cafe" ran out of items daily. The ice cream machine was broken or out of ice cream more than it was running. And when it was running, the staff seemed annoyed when a child wanted an ice cream cone or an adult wanted a coffee. The beach is rough, no powdered sugar sand here. Make sure you always have water shoes or something similar. The swim-up bar on the family side was ignored. More than once I walked around to get something for our children and was met with a heavy sigh. There are tip jars everywhere, which was unexpected at an all-inclusive, and tips are definitely expected to be given at each one. We were very disappointed in the stunning lack of customer service we experienced throughout the resort (not just us but what we saw in interactions with other families and travelers, as well.) The night entertainment was fabulous, especially the Silver Birds. Extremely talented and so much fun! The cleanliness and disease mitigation throughout was excellent. We traveled just before all of the COVID problems and we were pleased with all the cleaning and hand-sanitizer everywhere. The food was standard resort fare. The chef-stations were the best, but very slow. The view from our room was stunning and definitely worth the upgrade...not sure I would have stayed if the view wasn't so nice. I've never felt "scammed" or taken advantage of on any of my other vacations until now. The excursions were good, but I would not come back to this resort.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2