Beaches Ocho Rios - A Spa, Golf & Waterpark Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5306 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    HORRIBLE CUSTOMER SERVICE

    Reviewed by nikhic() on Dec 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had a trip booked with beaches Ocho Rios in early 2020 because of Covid we had to move this trip to another date . When travel became more restricted throughout the pandemic we again had to keep pushing this date further . We eventually decided we did not want to go at all and just needed our money back . We have been fighting ever since with pretty much every manager and customer service representative there for a refund of any kind to no avail. i am being told something about blackout dates but how does that even come into effect when we are in a world crisis . I have called and spoken to every single person there pleading to speak with someone who could adjudicate a refund only to be told no managers are available every time . We have now paid for flights that expire and have to rebook and pay for new flights in 2022 !!! They keep pushing our dates out however we DO NOT WANT TO GO ON THIS TRIP . I am now 9k in the hole for a trip i will never go on. I am not wishing to travel at all and beaches is not even willing to meet me half way with any kind of a refund . I was even trying to settle with them and lose some of the money just to have this dealt with . Most of the time we are placed on hold for hours all the while listening to them giggle at our distress , we are promised calls back and nothing . Please be very weary booking with this company . Beaches and Unique Travel will do anything they can to make sure you dont get a refund back for your trip .I have called TICO and in the process of trying to file a formal complaint and get some legal advise to pursue this further, I do however understand that we are all losing money and that business such as beaches are struggling however there were no services rendered here and there is still enough time for them to book this room and be compensated . The fact that they would leave a customer so upset and irate is quite perplexing . I would recommend going directly to a travel agent physically to book . Dealing with beaches representatives has been a never ending nightmare and I will NEVER book with this company for as long as i live . Shame on you Beaches for treating your customers with such disrespect . I just want my money back !!!!!!!!!

    Individual ratings:

    Service

    Service-1

    Terrible customer service

    Reviewed by jon b() on Dec 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Be very carefull booking anything with them we had our trip cancelled because of covid did not give 30 days due to the pandemic now we are in a terrible finacial situation and they will not refund at no time were we ever told about blackout dates we have called many times and are met with rude customer service reps always told they will call us back and they never do. My trip was $7000.00 american and i have spent over $2000.00 having to book new flights STAY FAR AWAY.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Awesome, hassle-free customer service

    Reviewed by cdharder(Mountain Lake, Minnesota) on Sep 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was really looking forward to a trip here in November but my sister got pregnant so obviously we chose not to travel during this time. I had already made a reservation with a pretty hefty downpayment that included a suite for just me and an airline ticket because all the amazing discounts being offered let me do that. Plus let's be honest... a single gal loves to vacay with her nieces and nephews but maybe doesn't want to share a room with everyone ;) I was so nervous to call the customer service line assuming that I would get a huge runaround and probably not a full refund. I called and within 3 minutes everything was cancelled and I was given a full refund. It was so such a weight off my mind and ensures we will travel here when we're all able. Thank you for making that process hassle-free during these odd travel times!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Customer service

    Reviewed by DKW1981(Orange, Texas) on Jul 22, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have been to multiple Sandals Resorts and me and my wife Absolutely love those resorts and our experience with them. However our experience with Beaches for the whole family has been less than satisfactory. We had originally booked our vacation for the family at Beaches In June. We received an email in early May stating because of travel restrictions we would need to contact them for a refund or to move our dates. I contacted Beaches resort to cancel because we were unsure of when we could travel again. But the agent on the phone was very polite and said that she could do that but she was sure if we picked a date in July our resort would be open by then. This was still in our travel range so we rebooked instead. I received a second email of cancelation one week before our travel date in June telling us our resort would still be closed and we would need to contact them again. So now it was my intention to cancel the trip and use the money to travel for vacation here in the states. Well they denied my refund because it was to close to the travel dates but asked me to move the dates again I spoke with a manager who said that they could issue a 50% refund and apply the rest to my new dates. I agreed to this it sounded great. It has now been a month and I have still not received my 50% refund. I have called multiple times and all I kept getting was it has been processed the trip still shows 100% paid and my bank says they have not received any refund for processing. Since I have gotten nowhere with people on the phone I thought I would try here. Please have some one contact me about this. I know y’all our better than this

    Be wary of hassle free booking

    Reviewed by Derrick R() on Jul 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Be cautious booking during COVID-19 and the pandemic. We went to a sandals for our anniversary and loved it. We planned on going back multiple times over the course of our marriage. However, the resort had to close when the pandemic shut the borders to the country and/or required quarantine. The resort was closed and remains closed until further notice. Unfortunately, we could not travel during our scheduled visit. Since this time, it has been a nightmare trying to get “hassle free” booking back. We got flight back no problem, but sandals continues to state our options are to rebook at a later date (why would we do this when dates of recovery from covid keep getting pushed back and it’s hard enough planning for a family of 12) or rebook to a different resort (we chose this one for a reason and many other countries have travel restrictions too). They refuse to provide a refund since cancellation was not 30 days before destination date. How can you possibly cancel 30 days out if the pandemic hit its legislative guidelines in March (same month as planned travel). We wanted to go on the trip, resort closed and travel restrictions became severe. For a company that prides itself in service and loyalty to its customer base, I am extremely disappointed. It has been a constant battle to recoup money spent (talking a very big purchase). Company wants to build levels and retain customers coming back but they sure are dropping the ball. Likely lost 20 years of a repeat customer due to sheer ignorance.