Jewel Paradise Cove Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4489 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Impeccable service

    Reviewed by tackeemfrancis() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My experience at this resort was amazing upon arrival they ensured they assisted us with our luggages they were super friendly the customer service, the staffs/manager of the main dining room ensured everything was going well our housekeeper TrudyAnn was also amazing will definitely be back.

    Appalling Service

    Reviewed by Ronnieyarde() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My parents booked this resort to celebrate my birthday. She paid for the dinner package on the beach. The main course was late by 20mins and they provided the wrong selection for my husband. When we complained, nothing was done. When we complained the next morning to the duty manager, she did not acknowledge the complaint until I threatened to with hold payment. The reception staff were rude, the hotel itself is scruffy, outdated and worn. I wouldn’t recommend staying here unless you are desperate or have no where else to go. The service is appalling and staff and management are unprofessional, with an appalling attitude. I wouldn’t waste your time or money on this resort.

    Great for honeymoons

    Reviewed by abneyfit(Mobile, Alabama) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved it. Everyone was super nice. I would recommended booking excursions before you go because they book up really fast. The food was awesome! They have ping pong and awesome pools with multiple swim-up bars. The views are ones we still dream about.

    Good to be Home!

    Reviewed by nardiaa2017(Kingston, Jamaica) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best value for money right now, for an adult only all inclusive property that maintains strict adherence to COVID-19 protocols n Jamaica. Relax and enjoy while being safe. Others may be bigger and newer, but none can compare to the Jewel Paradise Cove experience for international visitors to Jamaica, and locals alike. For locals and international guests, this hotel is a must stay, if you are desiring excellent food, great amenities, nice beach, pools, bar, superb spa, multiple restaurants, no crowding or noise, the perfect hotel for excitement but also relaxation, a perfect couple getaway. While the hotel is not huge, it is large enough to allow you to any large crowds, and feel perfectly at home by all staff from you enter the property. The room service menu is appetizing if you are looking to stay in and enjoy the comforts of your room. All rooms are of a high standard, but please select a butler suite, which will be the perfect value for your money, with the high calibre service which you will receive during your stay. The butlers ensure that there is nothing which you can think about that cannot be fulfilled, believe me! My recommendation is for you to soak up the sun at the beach and pools throughout the property, enjoy the great food and drink selection, but do not leave without doing a spa service - its one of the many hidden gems at the Jewel Paradise Cove with some of the most amazing views on the property. I highly recommend the massages and body treatments, which are superb. On your next stay please ensure you look out for Camille - Front Office Manager, Althea - Spa Aesthetician, Merrick - Omelette Specialist Extraordinaire, Twain and Crysta - Butlers, All Lifeguards, Bellmen, Groundsmen, and Room Attendants, lastly and most significantly Barbara Burton Jewel Paradise Cove General Manager! You will have an unforgettable experience, tell them you heard it from Nardia A!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Paradise indeed right in Jamaica - Perfect Honeymoon spot.

    Reviewed by PortugalPassion(London, United Kingdom) on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently got married in Jamaica on 26th September 2020. Due to the COVID 19 pandemic we were unsure whether not to honeymoon or stay local. We decided to book a few days and spent hours on Tripadvisor looking at different romantic spots and reviews. We were going to book another Resort, but for some reason (I believe divine intervention from above) the page jumped onto Jewels Paradise Cove Resort and Spa in Runaway Bay. I saw this as a sign and booked 4 nights (I regretted that and wished we booked longer). I was absolutely not disappointed. What a friendly, clean, well kept and perfect resort. Despite the Pandemic the staff were friendly, welcoming and really made the experience perfect. On arrival our luggage was sanitised, you are rightly required and politely reminded to wear face masks and sanitise your hands. We booked a room with Ocean View. It was a perfect view and so romantic watching the sunset with hubby. The room was perfect, bathroom was perfect and I believe one of the most comfortable beds I have ever slept in. If I were a cat I would purr. Whist we were unpacking the door knocked and we were presented with some chocolates and a 'Happy Honeymoon' message. We also had our room perfectly sprinkled with rose petals and champagne following our romantic dinner on the podium by the sea. Trust me I was so happy and really felt I was in paradise. Absolutely no complaints about the food. Entertainment was light given the low residency but who cares when you don't have to rush for a pool or sea side lounge in a perfect location. Security is visual and helpful so safety was not a concern. I have absolutely nothing negative to say about the place. I can't wait to book to come back again and stay longer. Maybe for our first anniversary. Jewels Paradise Cove Resort & Spa thank you. Thank you to your staff and the clear ethos on customer service despite the pandemic from security, helpers, receptionists, concierge, room service, servers, restaurant staff, bar staff, spa staff, nurse, entertainment team, room service just everybody....lol. If your staff get it right and they did then that is the foundation of a good experience. Again despite the pandemic, face masks and social distancing they made me and my husband feel on top of the world.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5