DoubleTree Suites by Hilton Anaheim Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2915 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Very satisfied

    Reviewed by angelahess(Kihei, Hawaii) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best Trip! Great hotel and location the staff was warm and friendly. Very informative on all our needs great with my children and always happy to help. Would stay again. The shuttle drops off and picks up right in front of the hotel every 20 minutes to go to the park. This was extremely helpful when dealing with small children.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Increasingly dated property w/ an obnoxious discount policy

    Reviewed by Bounty8111(Sacramento, California) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    So, I don’t get around to writing reviews much anymore. I’m a business traveler, worked for the same company for a long time. Get to choose where I stay on the road. Typically loyal to Hilton. Sometimes when I’d get great service at a property, I’d go out of my way to review it. Typically if I had a bad stay, I’d either just not return or give it a shot later on. I usually wouldn’t go out of my way to badly review and rip a property - until this week’s trip here, to the Doubletree Suites by Hilton Hotel Anaheim. They earned this, so I’m gonna go out of my way to give it to them. I’ll break this into 2 parts - my summarized thoughts on the overall property, and my thoughts on a specific issue that most T’d me off. Doubletree Suites Anaheim is a large size property about a mile / 15-20 minute walk from Disney’s main gates. As described, all rooms are suites ala Embassy Suites style. There’s a restaurant, coffee shop, gift shop and Disney welcome center built into the ground floor. I’ve stayed here probably 4-5 separate times in the last decade for a Disney vacation, and in that time I’ve progressively seen the property get more and more worn down. The elevator’s look and sound old. Rooms have chipped and worn furniture. Beds aren’t as comfortable as they once were. It’s just getting time for a refurbishment, as all hotels sometimes do. But the employees have never been bad, the coffee shop was always nice, and the rooftop pool although small was always kinda cool to me. So I kept choosing this as my “Hilton” property to stay at for Disney trips. This time, though, I had an interesting experience. I booked this stay about three months prior to arrival, and as I always do, used the corporate discount code given to me by my employer for all of my travel with Hilton. It knocks about $30-40 off the rack rate, not a huge amount or a big difference, but it’s enough to offset the parking charge or tourism tax or ART tickets or whatever else might get tacked onto my stay. So just like anytime I book a Hilton stay for work or vacation, I use the code. So I show up to check in, get greeted by the front desk clerk, let him know I E-Checked in, expect to get my key and be on my way. Instead, he asks for my ID, credit card, and my “employee identification” Now - couple things about that. I’ve stayed at Hilton properties using my employer’s discount code ballpark probably 500-ish separate times in the last decade. Never once been asked for employee identification at any property. Never. Not one time. Ever. Now, the clerk said it without missing a beat, which immediately told me it wasn’t a rogue clerk, it was management policy to pull this. So I didn’t light up. I just said, “I don’t have my employee ID with me” - cause I didn’t. Cause I was on vacation. “Oh, well do you have a business card or anything?” he asks - “No, I don’t” i reply - cause I didn’t. Cause I was on vacation. “Well, unfortunately to give you the discounted rate, I need proof you work for (my employer)” “Okay, charge me the full rate” I reply. And that’s the end of that. With the exception of this review, and a couple final thoughts I’m going to share about this. To the General Manager and Hilton / Property social media team that ganders these reviews: what an incredibly obnoxious, insulting, and stupid policy this is. Honestly. You want to alienate and tick me off over a $35 a night discount? Okay then. You’re entitled to it. Here’s a thought. You’re the only property I’ve ever encountered that pulls this. If you really want to be that property - fine. You have access to my reservation, honors profile, and you see that I’m using a discount. If you really want to be that property, perhaps send me a prewarning email. It could say something like this - “Hi, and thanks for choosing our property for your upcoming trip to Anaheim! We see you’ve booked your stay using a corporate discount, and we do ask that you bring proof of your employer with you during check in” - perhaps then you’d give me fair warning to bring employee identification with me on my vacation. Or fair warning to cancel my stay all together, because of your insulting and obnoxious policy. Better yet, management team, what would you have done if I elected digital key and never hit the front desk? Would you have come banging on my door demanding my employer ID? Just curious about that in retrospect. Please, guest relations manager that replies to reviews, I’m dying to know what your “executive team” thinks about my feedback. I’m relatively positive that, much like every other Hilton property essentially ever, the closer-to-Disney and better rated Homewood Suites Anaheim doesn’t have a “show me your employee ID” policy. Or the Embassy Suites South that’s renovating and about to have brand new rooms doesn’t have that policy. Or the full-brand Anaheim Hilton down the road probably doesn’t have that policy. I guess I’ll find out on all my future Anaheim vacations, when I stay at one of those properties and never, ever stay at this one again.

    Awesome Hotel!

    Reviewed by Departure33803885127() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel staff were so helpful. Checkin was a breeze. Bellman Ozzy helped us with our bags. He was quick and friendly. Rooms were very clean as well. Hotel is in walking distance to Disneyland. All in all hotel met our expectations for sure!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice home base for visiting the park

    Reviewed by sumwanelse(Beaverton, Oregon) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been trying new Hilton properties in the vicinity of Disneyland to get a feel for my options. This trip was the Doubletree Suites on Harbor. The location of this property is great. Justvl 1 mile down the road from the main entry to the park. It's about a 15-20 minute walk to the gates or a 5 minute Uber. The Art stops just at the end if the driveway, as well. In the morning and evening (prime time for park goers) I found the uber rates to be between $10 and $15, but after just a few hours, it dropped to less than half of that. The Art pass (with available phone app) is a more cost-effective option unless you share the ride. I experienced rush hour traffic from LAX, due to my choice of flights, so the trip tool about 90 minutes. On the way back, it was about an hour in slightly better traffic. Plan to leave an appropriate buffer for your flights. The property is well maintained and has a nice looking restaurant inside. To be honest, I never actually used it, though, in order to maximize my time with The Mouse. The staff was friendly and responsive. I did not have any problems or questions, but I overheard the staff courteously addressing questions from other guests. The courtesy call after check in was another nice touch. This property is quite a bit smaller than the Hilton Convention Center, where I have also stayed. Therefore, there was no free room to allow for my diamond status free upgrade, which is always contingent on availability. I suggest booking the exact room size you need here, rather than relying on an upgrade. The bed was comfortable, which is among my top priorities. Though the room faced Harbor (a major road), the traffic noise was not bad on the upper floors. I ended up in a ADA suite, which provided ample space for both relaxing and doing a but of work. Between the fold out bed and the bonus space at the end of the front room, it could have easily accommodated a family of 5. There was no kitchenette, but it had a microwave for those late night snacks. The shower and toilet had a separating door from the sink and mirror, which is nice for privacy. The door placement was a little odd, one blocking the mirror and the other the closet when open. One word of caution when using navigation is that the main entrance is just before the light on the right. Twice during my stay, navigation told me to turn at the light and enter the parking lot at the back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    My favorite Convention Center hotel!

    Reviewed by b0uffant() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stay at this hotel about once a year for an annual convention, and sometimes more frequently to visit Disneyland. Over the last several years, I have tried many of the other hotels in the area and none of them match this Doubletree in terms of price to quality ratio. It is walkable to the convention center as well as to Disneyland. The rooms are always clean and are spacious. I have never had any issue with the staff, who have always been very friendly. Despite many stays I have also never had an issue with my reservation or anything similar. I love this hotel and truly think it is better than many of the pricier hotels in the area!