Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3613 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    THANK YOU JUSTIN L.!!!

    Reviewed by gloridaC2000(Orlando, Florida) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was my first visit to this water park and all I can say is the staff was amazing. Although I wasn't happy with the rooms, once I went to the water park I was astonished by the help I got from the water park manager, Justin L. He most definetly made my stay worth it. I decided to rent out a cabana to have an area for my family and he was a great host!! His hospitality was beyond this world. He was extremely friendly with my two boys and they would not stop talking to him ! I will defintely visit again!

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Bad staff

    Reviewed by Nemrac00() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have stayed 2 times because of the water park but hotel is terrible, it feels like the staff wants to make things wrong or they don't care, it says breakfasts included but they don't have breakfast they said that the kitchen has been closed for 6 months.

    Horrible stay

    Reviewed by Hotelsarescammers() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Reconsider this place, unless you’re not planning on sleeping as this place is super loud at night. After paying the agency I hired, they charged me again for “hotel fees” (mind you, they’re not housekeeping because of Covid), the place is dirty, too busy with sketchy people around, the staff act as they’re above guests, the rooms are super plain, outdated and staff is even falling apart or non-functional. I so regret booking at this location because, having stayed at other places, I know I could have gotten much better places than this place. Ugh. Do not recommend.

    Incredible staff

    Reviewed by 108emilyt() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every single staff member my family and i encountered were pleasant and hospitable. A special thank you to Josiah (head of housekeeping) for helping us when were locked out of our room due to a dead battery on the door. He went out of his way to help us. Keep up the great work coco key staff! Side note: One of our sons was slapped by another child on the water park because he told the lifegaurd that the boy was skipping everyone in line. The lifegaurd did not hesitate to have the boy and his family leave pool area due to bad behavior. Thank you!

    Great service

    Reviewed by Lovesilvia23() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m going to start off by saying this was such a great experience, the bar and the water park was my favorite part of the whole hotel, I went with my husband. We had a extraordinary time , the slides were fun I wish they had more slides, the little baby pools stink but other than that I had a really great time, I would come back with my kids next time I go. A lifeguard name Mya R. was very helpful and she gave me directions Around the hotel with no attitude and she was very kind.