Holiday Inn Orlando SW - Celebration Area

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1894 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect stay

    Reviewed by Brenda Liz R() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was spectacular everything was clean. Recently renovated and close to everything, specially the parks. The receptionist Dana was the best, very professional and sweet. Definitely will stay again next visit.

    Excellent customer service

    Reviewed by Donmac29() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I received excellent customer service at the holiday inn,in particular from front desk manger Naya Acosta,there was a little discrepancy at first when i checked in about my room,but she quickly solved and accommodated my needs and concerns.Her willingness and professionalism help make my stay here at holiday inn very comfortable and enjoyable.

    Attentive

    Reviewed by dimab005() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was promptly helped at check in, where the clerk wanted to make sure a change was correct before giving me the wrong info. I went to my room and had a problem with the door so I went back downstairs to tell the clerk. She called Maintenance who then escorted me to my room to see if he could suss out the problem. It was just a hard door handle. Michael made sure I was ok with it before bidding me good night and telling me he would be there all night if I needed help. It was also my first time being able to park in the Elite Member spots which was great after a 16 hour day working!

    Worst experience

    Reviewed by U801LQMXK() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our stay here was the WORST hotel experience we’ve had in Orlando. We checked in and walked into our room to find used towels laying on the bathroom counter, along with a used cup and dirty bath mat. We called down to the front desk who apologized, and informed us that someone would be up to take care of it, except they never came. I went down to the front desk in person, and at 11:00 PM someone from housekeeping came by (we checked in at five). With the dirty bathroom debacle behind us, we turned in for the night.... There was a spider crawling on one of the pillows! On the second day of our stay, they removed our used towels, but didn’t replace them with clean towels, which made drying off after a shower quite the adventure... I will never stay here again.

    Nice hotel close to all thr Disney action

    Reviewed by Mandawreview() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for 2 nights before going on a Disney cruise to get married. Check in was fast and easy. Angelica was so friendly and nice, she made us feel very welcome. She congratulated us many times on our wedding and was just amazing. The room and bathroom were both clean. We would definitely stay at this hotel again. Plus there is a McDonald's right beside the hotel if you want something fast and easy to eat before you hit the Disney parks or the cruise.