Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6799 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Service

    Reviewed by wkeIII() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time staying here. Super convenient to get to the parks via water taxi. The staff at the hotel were very friendly and helpful. Had drinks at the Thirsty Fish and was taken care of very well by bartenders and wait staff.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Amazing

    Reviewed by cubaloverOttawa(ottawa) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First I’d like to mention I’m not sure I’m at the same hotel as some of the negative reviewers. We’ve been here for five days, and I have not one negative thing to say. Even if I tried I could not come up with a bad comment to make. It’s a really beautiful property. Clean. Spacious and well situated. Boats come frequently or a lovely 20 minute walk. To the reviews that comment on the size of the property and the amount of walking: you’re staying to visit a large theme park. Walking is part and parcel. The property is not that big. Very easy to maneuver. We are staying club level and so far the food has been fabulous. Hot meal plus cheese selections and veggies. Even my vegetarian is pleased. Good choice of wine and beer at dinner. Everyone has been helpful and courteous. Smiles all around. Worth every penny for the fast passes alone. How amazing the hotel is, well that’s icing on the cake!!

    Portofino Bay has lots of potential but even more issues.

    Reviewed by StevenH4521() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel could be really good, and when I lasted visited 5/6 years ago I remembering it being really good. The layout around the bay is unique and a lot of fun. Getting to the parks is easy- walking or via the water taxi. Unfortunately it seems the the hotel is not maintained at all. Everything outside is weather worn- tattered flags, peeling paint, so many wooden slats are broken on some of the decorative shutters that it look like it's just the shutter frame still attached to the building. There are many missing or broken tiles lining the pools and jacuzzis. When we turned on the jets we found that only one jet in the whole jacuzzi actually worked. Service was hit or miss depending on who you interacted with. Once day we were gone from 7:30am to 5pm and found that the room hadn't been cleaned when we returned. The floor was dirty under the curtains and anywhere else it would have been harder to vacuum. The shower had low pressure and one of the two sinks was always the same temperature and pressure no matter how you turned the handles. On top of all that we were awakened every morning by the sound of tools being used for remodeling directly above us. It would have been a fine stay if it weren't supposed to be a higher-end hotel. At the price point though the Portofino Bay needs some serious work. With a little TLC and better trained staff this could be a great hotel in the future.

    Great experience!

    Reviewed by NotBigOnTraveling() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent experience with great staff! Being able to take the boat to Islands of Adventure and Universal Studios was a huge plus, because there was much less time spent waiting and in transit. We still had to take a bus to Volcano Bay, but that trip and back were the only times we had to wait on a bus the entire trip! Staying here also includes the Unlimited Express pass for the whole family, which greatly improves the overall experience in the parks. The restaurants here are great, providing choices at all price points, and the entire property is lovely, capturing a real Mediterranean feel. Will absolutely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Portofofino Bay was once again awesome!

    Reviewed by A6019RDcaroline() on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great family trip celebrating my husbands 60th birthday with our grown daughters and their husbands with a trip to Universal! We’ve been twice before and stayed at the Portofofino Bay Resort Hotel both times. Great memories and an even better place to enjoy our third time! Fabulous!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5