Loews Portofino Bay Hotel at Universal Orlando™

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7245 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    WONDERFUL IN EVERY WAY

    Reviewed by Rachel_marie_81() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ALL of the staff was kind, the hotel was clean, the food was great. We took a family vacation with an 11 month old and 17 year old. No problems and a seamless stay from beginning to end. They are top notch and I highly recommend.

    Excellent stay!

    Reviewed by caben900() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great hotel and close to parks. Great atmosphere! Beautiful setting. Can also see fireworks at night. Great walk to the parks as well as the boat. Will definately go back! Next time I will get the club level so we can eat anytime.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Bad first family vacation

    Reviewed by NorthStar800091() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I first booked this feeling excited with all the benefits and being my first official universal trip with my family that turned into a utter disaster now the staff and everyone at the hotel was nice and friendly my our experience was really bad. I checked about an hour early and everything went great we checked out the resort walked around and decided to go to the theme parks around 5pm to take advantage of the express passes for that day we ended up before the park closed to ride all the water rides so when we left the next day we wouldn’t be soak and wet but that was a mistake. After coming back to the room our key card would not open guest services came and tried but was unable to get the door open so we decided to get dinner even though we were still wet. I stopped by the front desk upon our return and asked if they were able to fix it and was told that it should done and went to the room to find still unable to get the door open and the manager got engineer involved who was unsuccessful getting the door open and had to call his boss so for close to 2 hours sitting in the hallway still in our wet clothes and unable to get our things from the room we were locked out of I went to the lobby just to see about getting in another room just so we can go to sleep. After about 30mins into getting in the new room they had to get a crowbar and pop open the door just for me to get my things. We all felt so bad being in our wet clothes all night we decided not to go to the park the next morning and go home. So didn’t even get to fully use our benefits for the stay and pretty much ruined a weekend vacation with the family so I don’t think I will be planning another trip here as it was not a great experience. What makes it worst we came down a day earlier and just found another hotel the red roof inn that was only 90 dollars for the night we had a better time and experience there.

    Exceeded our expectations

    Reviewed by Madelyn I() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family of 4 stayed at the Portofino Bay for 4 nights during Spring Break. The location was perfect for going to Universal Studios. The shuttle boat operated frequently and the staff throughout the hotel was outstanding. We had dinner at the Trattoria restaurant and food/service was great! We stayed in the West Wing which was ideally located close to the shuttle boat and pool. Would definitely recommend!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    A little bit of Italy in Orlando, Florida

    Reviewed by Tracy W(Guilderland, New York) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love staying here. This was our 4th time and every time, I feel at home. Coffee in the morning on balcony facing the bay area, breathtaking views. The hotel aesthetics are picturesque. We enjoy our time here every time we come and always sad to leave.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5