Heathman Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 299 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Very polite people very nice place very clean rooms

    Reviewed by hemph2020(Portland, Oregon) on Jun 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Cisero is a great employee the food is great the parking lot is huge and the rooms are clean We went on a hike and a atv tour and horse back riding it was fun 6 of us Myles first time on a horse Great weather Uber was down we used taco after getting blasted

    The Library is incredible, the staff could care less.

    Reviewed by jedigoddess() on May 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Had a 1 night stay reservation. Once we got there, the front desk area was quite narrow (especially with luggage) but had lavish appointments. The staff at check in was not friendly and very pretentious. Once we got to our room, it was nicely decorated but quite small for the price. Plus almost everything cost a fee, so keep an eye out for that. We grabbed a small appetizer from the restaurant to try it out, the food was overpriced and not good. Our server was cold to us, similar to the front desk staff, and it took us more than once to flag him down in a non busy restaurant, he never checked in on us. We walked around the city for a bit because we were there on business. I got back to the hotel restaurant, and asked if I could have a cup of water. The bartender told us they were not allowed to give out a cup or glass of water, even for hotels guests. I said what if I bring my own cup, they said no, hotel policy. We checked out the next day, only to find out that the hotel charged us a resort fee and additional fees for services we didn't use. So that was a struggle. Pros: They have a beautiful library area that you can sit in and borrow a book to read while there and get work done quietly. Cons: Everything else about the hotel unfortunately. Overall this place is over priced and the staff is not friendly at all. If you have to stay here, please triple check your bill, lots of duplicitous fees. I won't be returning and cannot recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-2

    Value

    Value-1

    Best Hotel in Portland, and they stand by their customers

    Reviewed by O7985DJdanc() on Apr 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Heathman is the hotel we often stay at for business functions. During this difficult time we had to reschedule and ultimately cancel a conference that was a significant committment with the Heathman. They were incredibly fair and flexible at a time that has to be so difficult for them as well. They have my loyalty. In the bad times you really learn who your friends are. Heathman - we are friends for life! Thank you!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Wonderful experience during uncertain times.

    Reviewed by kimberlyld2020() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had planned a trip to Oregon well before the coronavirus was even a consideration. We decided to continue our trip and arrived March 14th. We were greeted with kindness at check-in, and upgraded to to a suite due to low volume in the hotel. The room had a stunning view looking west, and the room was decorated beautifully. We understood that food options at the hotel might be changing in the coming days, which did occur, but there were plenty of take out options in the surrounding neighborhood. Everyone was friendly, and we can't thank the staff enough for their hospitality. Would highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Work trip that felt like a vacation

    Reviewed by 147melindag() on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was very clean and had enough space for our 5 night stay. Drinks each evening were a big plus. The desk staff helped us plan where to eat and what to see why we made the most of a work trip. The room was quiet in the evenings and we had no issues.

    Individual ratings:

    Service

    Service-5