Crown Paradise Club Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3780 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Highs and Lows

    Reviewed by smarejka() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is the fourth time we have stayed at the Crown Club and sadly it is going to be our last. I want to start by saying that the staff are trying their best and are working so hard to make you welcome but unfortunately they are not being supported by the decision makers. These are "different times" and all businesses are trying to do more with less but this backfires when you are in the hospitality trade and you simply don't have enough staff working to get the work done. The common areas are not being looked after. The beach is not being groomed so you will come down to dirty loungers, tables, debris all over. This was every single morning. The floors and stairways are not being cleaned so they are sticky and full of stains. A napkin and hamburger with fries stayed on the ground level stairs for 3 days before being removed. In previous years you would always see a staff member cleaning these areas first thing in the morning, not this trip. The check out process is agony! We waited 25 minutes to check out, the front desk are painfully slow. I think he was a manager who eventually processed us because I approached him to say we were worried that we would not be ready for our airport transfer. He was actually part of the problem because while one of the receptionists was telling people who were jumping the queue to go to the back he decided he was going to create another queue for arrivals, which pushed us back several people? Here is another point on this. Check in is 3 pm, check out time is noon so why were they processing people who were checking in before people who needed to check out? The process should be check outs first and when they are done we will process the in check in's. We were stuck behind a bus load of arrivals (around 40 people in all). Very chaotic and disorganized. Unfortunately that was our last impression of the hotel and that is what cemented our decision that this would be our last stay at the Crown.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Ms

    Reviewed by natalyak556() on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We thoroughly enjoyed staying at Crown Paradise Resort in Puerto Vallarta. The staff went above and beyond to make our stay pleasurable and helped us with whatever we needed at the time. Carlos the concierge was very professional and has excellent customer service skills, Salvador answered all our questions and was very friendly and helpful. All staff was friendly and accommodating! Thank you!

    Can't wait to come back and finish our trip

    Reviewed by lfourchalk(Vancouver) on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a lovely 3 day vacation at the Crown Paradise with our family of 4. This included 2 small children of the ages 3 and 5, at the time. We loved everything about the hotel and we are excited to return, after Covid, to finish our 7 days that we missed out on. Love you guys and cannot wait to see you all soon. The food was great. Pools were awesome. Staff was super kind. Entertainment was top notch. Only thing I would say is to have the vendors not come as close to you on the beach.....so that you can have a nice nap on the chairs.....a rope enforced would be great. Also, maybe I would recommend a better system for towels, as we didn't end up getting any at all in our 3 days. See you soon PV!!!!!!

    PV 2020

    Reviewed by Iheartrcg78(Los Angeles, California) on Oct 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my first time staying in Golden Crown Paradise and I was impressed with the facility and specially the staff, everyone was very nice and helpful. Special mention to AWESOME Francisco from concierge, who go above and beyond of what is expected. He made us feel we are home, give us a quick quide, excellent communication skills!!! I’m looking forward to me next visit!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Not great for young couples

    Reviewed by 50sydneyr() on Jul 05, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband and I stayed at the resort in March. It's a solid 3 star hotel. Nothing fancy but nothing falling apart. We stayed at a 5 star two years ago and there is a HUGE difference in service from staff and quality of food. Most Staff here barely spoke English and did not even want to make eye contact if you passed in the halls. This is NOT the place to go if you are looking for a couples, romantic trip. Would recommend only going here if you have kids. Everything is very family oriented. There are a lot of locals that come to the hotel on the weekend and get a day pass because on all weekend days they ran out of towels and chairs at both beach and pool (very frustrating when you can't even get a towel at an all inclusive!!). We were given a room with two double beds. When we asked to pay for an upgrade, none were available. Drinks were good and there were quite a few bars to choose from, except they all close quite early. The people on the beach try to sell you things every 5-10 mins...hardly relaxing. They have security but they do nothing about enforcing the rules of where the property begins and the people selling should stand.