Grand Park Royal Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1152 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Poop Beach

    Reviewed by 219janej(Los Angeles, California) on May 04, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Extremely disappointed with my overall stay at this resort. 1. The Condos next to the resort dispose their waste (feces) directly to the beach on the daily.. it smelled throughout the day and was confirmed by hotel staff. This is not only discusting, but unsanitary. Please see pictures.

    Traveler

    Reviewed by Jrtaylor1984(Coeur d'Alene, Idaho) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Luis Verduzco, Jesus Valencia, and Eduardo Areas were amazing during our stay at Grand Park Royal. They work in the Veranda and did a fantastic job. People like these are gonna get us to come back real soon.

    Awesome Vacation

    Reviewed by N7859HDemilym() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An amazing experience! Moises at the bar was attentive and always checked on us, he helped us set up our beach chairs and umbrellas without hesitating. Sandy at the coffee bar was very knowledgeable and shared with us the different coffee options. Everyone is so willing to help, very clean installations. Congratulations Grand Park Royal for hiring people who truly care!

    Great hotel, location and excellent service

    Reviewed by rs2662(Utica, Michigan) on Apr 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Look for Moises for top notch poolside/beachside service. Overall staff were professional and attentive. They made you feel welcome and valued. My only complaint about this hotel is the lack of elevators. A hotel of this size/occupancy/floors should have more elevators to service its guests with very little delay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Not up to Royal Holiday Standards

    Reviewed by Hubert C(Lake Jackson) on Apr 24, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We typically use our time share points to go to a Cancun Resort but wanted to visit Puerto Vallarta this time. Sadly, if we return to PV, we won’t stay here. The food was poor except for the snack bar hamburgers and hot dogs. Food choices for buffet are limited at best, very disappointed with quality and taste. Bar service was also marginal, the bartenders were pleasant but at busy places like by the pool, good luck getting a drink without waiting a while, they need mor help. Liquor seemed to be watered down. The staff is friendly, the elevators are quick and the AC in rooms work well.8

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2