Hacienda Buenaventura Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3049 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Employee

    Reviewed by rob m() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very good service, clean rooms. I was observing someone in particular her name is Azucena she is an asset to your company very pleasant and eager to help and please customers. I hope she gets the recognition she deserves Thank you !

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Average

    Reviewed by guad1gonz(Long Beach, California) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Elevator needed especially for handicapped and elders. WiFi needed in all the rooms. Pool closes too early. Pool should close at 10:00 pm or 11:00 pm. Activities should be provided for example water polo, volleyball in the pool and at the beach, yoga, exercise, dancing, singing, and transportation after the meetings.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Worst vacation ever

    Reviewed by armandolomeli(San Diego, California) on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Worst vacation ever, lack of variety of food at the buffet. Food had no flavor. Rooms dirty bad smell and moldy. Lots of mosquitos in the rooms . Far from main.puerto Vallarta activities. Need to walk or get transported to the beach. Beach seat up look like if you were next to the swapmeet.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-3

    Best hotel in town

    Reviewed by fadikhalek(Irvine, California) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my second visit to this hotel ,I always enjoy my staying here. Its a family oriented resort . If you're here to have a peaceful vacation , this is the place to be in .But if you're here to go wild and get drunk all night long this is the wrong place to be in. The customer service top notch .100% satisfaction led by a managers their names Marisol and Vanessa .Sorry I don't know their last name, but what I know they are very professional polite and very nice to deal with . The food is okay l can't complain because that's what I paid for and I'm not in five Stars hotel to expect better .That's what I paid for and that's what I got and I'm very happy with that . Some music at night but it will stop at 10:00 pm for sure. because my room was right next to the bar and it did not bother me at all And if you want to be on the beach they have a little area behind the resort very nice You can get snacks there and drinks. It is clean and organized I can't ask for more and I am very satisfied . I will recommend this place to all my family and friends. thank you so much Vanessa and marisalo for the service you provided us very grateful.

    Great 10 days in my happy place

    Reviewed by WendyC3232() on Aug 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our 1st time here and it was everything I could want in a small,cozy resort.I love PV,and this resort made us fell special.Thank you to all.My FB photo is me on our balcony going to dinner for my BIRTHDAY.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5