Now Amber Puerto Vallarta

Absolutely love this resort. This is our 4th visit in the last year. All of the employees go above and beyond, but our favorites are Francisco at the Oceana restaurant and Noeh, the pool concierge. The food is consistently fantastic! Guests are treated like gold. No need to try other resorts. This could not be better.

My rating is only two at this resort sadly because of our experience with them not honouring their agreement. We stayed in December and had booked Preferred Club on the Now Amber side, after one night we decided to upgrade ourselves to the Secrets side because our balcony view was a wall, we had to stand up to see our view and we decided we would want the adult quieter side. Our new room was lovely with the swim out pool. I cannot say enough about the staff at the resort, they are tireless, friendly, amazing people. Rueben at the beach found us chairs, and Maria, Anthony at the desk were very lovely people. The noise in the room is very loud from about 0830 to 2230, it plays all day all evening, and if there is a wedding at the outdoor venue, enjoy their music also. Overall it was tolerable. However, at this time, we are sad to say, we would not return to this resort or any other of the Secrets, Breathless, Now, properties. During our stay there was a persistent encouragement to take 90 minutes to have breakfast and listen to the presentation, we finally agreed and we were going to be provided with a $300 room credit off of our upgrade since we spent a considerable amount to upgrade ourselves. We agreed, I was provided the coupons of the $300USD after the presentation which I then presented right away to Ayudo at the check in, he provided me with a sheet showing the credits would be returned. We were advised that it would take a few days. We flew home on December 23 and have still not received the credits back to our Visa. I phoned the resort and spoke with Alan, a manager, January 5, he advised it was being processed. My husband emailed the resort twice again and we were advised by Carlos that it would be processed. We still have not heard anything back, nor is there a pending transaction on our statements. This does not reflect well on the resort.

Staff was excellent. Great personal touches with special dessert and writing on our last day. Jesus and Puc were beyond amazing with our daughter, always trying to get her to smile and make her feel special. Food was delicious at all restaurants. drinks were good and service by the pool was sufficient. the staff was all very friendly and welcoming.

My friends and I stayed here for a week in Jan 2020. I’ve been to many all inclusive hotels all over the world but I found this hotel to be the best by far. The food was amazing and the service was outstanding. They cannot do enough for you to make sure your stay is perfect. Rodriguez was our pool waiter and he was very attentive and responsive and went the extra mile. It was my birthday whilst we were here and he made it very special. All staff were friendly and polite. Will definitely be booking to come again next year!

I love secrets! The people were so nice and the weather was amazing! The food was really delicious and the staff was really kind. The staff really wants to ensure that you have the best experience possible. Elizabeth my pool concierge was awesome, she came every day to check everything were working perfect! Highly recommend!