Now Amber Puerto Vallarta
What to expect (based on 5477 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Excellent hotel with great Covid19 cleaning protocals in place!
Reviewed by Susan L(Silverthorne, Colorado) on Oct 28, 2020
Covid or not- this hotel is amazing! They have major cleaning in place for Covid 19- you feel very safe. The hotel is clean, up to date and have amazing service. Love the staff from Edgar, Junior, Miguel, Brian and all of the wait staff! We got a swim up room so we did not need to use the elevator- what an amazing room they are. We will definitely go back again!
Individual ratings:
Service
Value
Vacation
Reviewed by U9899TUsusanl() on Oct 25, 2020
Best vacation ever! Way more covid safe than the USA! Temperature checks everywhere! Love this resort- Edgar at the pool is amazing. Love Brian, Junior, Miguel, Jorge and the rest of the staff!! Jimmy with the hobi cats and paddle boards are great! He keeps an eye on you!
Family was safe, had fun, another amazing trip in the books at this resort!!
Reviewed by Scott O(Greeley) on Oct 25, 2020
First time on the NOW Amber side of the resort and we were not disappointed. Thanks to the resort for the safety measures taken for Covid and the staff for always being attentive to our family's likes and dislikes. The kids did, morning fishing from the shore with Jaime and Omar, jet skiing several times, thanks Jairo for helping the boys out with that. Ping Pong with Omar, Rod and Elizabeth. HobeCat sailing, thanks again Jaime. It was endless entertainment if the kids wanted to have fun or just kick it. From beach volleyball, pool volleyball, spike ball, etc, entertainment crew was hard at work all of the time. For the adults, drinks were still plentiful and the food at the barefoot grill was just as good as the adult side (thanks to Hugo, Mario, Junior, Omar, Oscar Rodriguez). Had a couple of cabanas this trip both poolside and on the beach, sometimes the best way to go if you need to get out of the sun for a little, thank you to Carlos Dias and Cynthia for making that happen for us. Pool concierge - Jairo ,thanks for making things happen for us on a few things. Nirvana, Mirasol and rest of housekeeping staff, we had 2 rooms and it was 2 to 3 times per day that our room was taken care of, amazing work and thank for you for all you do. Francisco, Erick, Chef Paolo and staff in Capers, those dinners are still as delicious as ever and thank you for making the changes to the wife's plates for her likes and dislikes. Preferred Front desk - Thank you to Rosa and Berenice for always asking how things are and if we need anything every time we walked by. Makes us feel special. Carnival buffet - Ramon, Oliver and Fernando were on top of things, never empty with our breakfast requests and everything done with a smile. Thanks for the special gift fellas. Moncerath - Food and Beverage, this you woman makes it a point to be a friend, She will aid in making your trip good all of the time. You are amazing my friend. Carmen Pelayo in VIP services - you checked on us each day and attentive to our needs and requests. You earned respect and trust from wife and I, you are my go to in this department and we hope we showed the gratitude in return. Thanks for everything. Abril in the NOW main lobby bar - the short time we had, you were on top of things, thank you and we'll see you soon. To anyone who is reluctant on going to this resort, DON'T!!! We have been to this resort about 6 times in 3 years, on both family and adult side, and the people are amazing. We will got to other places, but this resort is home from the moment we get to the resort to when we leave. The bell hops, chefs, waiters, waitresses, front desk, housekeeping, etc.....we love it here.
Individual ratings:
Location
Service
Value
Secrets Bay Visit
Reviewed by jnelson1272() on Oct 23, 2020
Our trip was amazing! We had excellent service by so many people! If you’re looking for entertainment I highly recommend Omar, Rod, or Jaime. If you’re looking for food, definitely visit Francisco!!!! Omar and Rod played so many different games with my friend and I such as ping pong, water aerobics, spikeball, and volleyball! There wasn’t a single time we weren’t having fun if they were around. They made you truly feel like family and we now too consider them family! Francisco is definitely the best waiter without question. Whether or not you’re in the mood for humor to professionalism he is going to take care of you and never leave you with an empty glass! Also, if you have never been to Puerto Vallarta, check out Panchos Tacos for the best street tacos you’ll probably ever have. Also, if you have an extra day, the Polaris RZR tour by adventure canopy was another highlight of our trip! If you plan on doing that one though, you will get wet and muddy, but there is the most beautiful waterfall that you stop at where you can cliff jump into the water. All in all, definitely a 5 star rating and quite possibly a top 3 trip ever! Thank you Omar, Rod, and Francisco!
Now Amber
Reviewed by Chloe_Dana() on Oct 18, 2020
Luis & Jairo were AMAZING during our stay ! The atmosphere is wonderful and these two are very professional. For a great vacation that has great staff and fun activities....this is the place We felt very safe as they take COVID precautions first and foremost
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