Occidental Nuevo Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6380 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Costco booking be aware..

    Reviewed by Docbrimstone(Seattle, Washington) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We booked a 6 day all inclusive trip through Costco. the flights, transport and hotel looked great.. sooo we invested... We got to the resort.. It is 25 minutes North of downtown Puerto Valletta, and checked in. come to find out that the "BASIC" Costco all inclusive DOES NOT MEAN ALL INCLUSIVE. the package that costco sells is very BASIC, it covers some restaurants on the property and no room service.. plus ONLY local beer and wine.. no premium beverages.. IE: vodka or mixed drinks.. the resort is very family friendly like 15 babies in swim diapers in the "adult" pool with the families smoking and drinking on the pool chairs.. The food options are poor at best.. the La Buffet is absolutely horrible. were talking BAD.. the Japanese restaurant is good.... the Mexican and Italian were not open at all so dont know, they advertise a "snack bar".. no where to be seen, I asked.. they said it doesn't exist. so your stuck with.... The Buffett. The rooms are big, most have a balcony and the evening sunsets are to die for,, amazing. I did not experience any staff who were in a bad mood or not on top of their game.. all great... House keeping was never on a schedule, one day it was at 9am, the next day 4pm, we kept seeing ants in our room, but its Mexico deal with it. Now, if you ask the front desk will "UPGRADE" your experience for about $200 usd, that will get you access to a new set of restaurants and room service, better drinks at the pool bars and the special bar on the 7th Floor. WORTH IT.. the price is negotiable at the front desk. work it.. other thoughts: UBER came to mexico in "19 so get the APP.... for about $7 usd you can uber to downtown PV and have a blast, take a food tour or shop.. about a 25 minute ride from the resort. Overall, not going back but Puerto Vallarta was Phenomenal take away"s Food options are slim to bad, Staff are awesome Location is remote to PV

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    Royal Club Bar

    Reviewed by marknixon3003(Decatur) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Julio Larios kept our drinks coming while at the pool & beach. Great staff and team, we will shout out other workers as well. If you are considering Occidental Nuevo Vallarta, book in the First Club or Royal Club and enjoy the amenities.

    Buena atencion

    Reviewed by srod2021() on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Gracias a Francisco y Ricardo! Muy atentos a todo y muy buen servicio. Thank you guys, you made the experience very enjoyable! The food was great and they didn't miss a beat with their service. 5 Stars!

    Nice place to stay and excellent staff

    Reviewed by Susan W(Erie, Colorado) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a relaxing time and great service. These employees went above and beyond exceptional! El Patron breakfast: Hector Moreno Jose Ramirez Jorge Arturo Julio Beach server: Agustin “Chino” Cristobal Conrado Italian: Juan Jose Ricardo Rigo Roman Gomez Lobby Bartender: Alfredo

    Had a great stay, Resort offered many options!

    Reviewed by CrAzYfUnFaMiLy247(Brookings, Oregon) on Nov 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The room felt muggy but that's to be expected with humidity. The shower was very modern and cool, bed was comfy. The resort itself offered 3 different kinds of restaurants, 2 buffet like and a nice asian food. There were pools, hot tub, The resort also offered place to plan activities and offered a massage spa area.