Grand Palladium Vallarta Resort & Spa

My mum and I had the most amazing time staying at the Palladium. It’s a little further out, but you have everything available for you at the hotel. It’s a beautiful setting and has a great beach offering a variety of water sports. If you wish you can also easily get around with a taxi or using the public bus which stops right outside the hotel. All staff are very friendly and helpful in particular Julián Dueñas from guest services, who helped us many times with directions and other useful information and Eter for being an amazing surf instructor. It was my first stay at the Palladium but it will hopefully not be the last. Lisa

The staff were like family to me and my daughter and granddaughter. The service, food and entertainment were fantastic. My granddaughter especially enjoyed the kids club and the staff made it so much fun. I would like to make a special mention for Carrina who always had a smile and hugs for us. Thanks again

We have travel to resorts all over Mexico the last 15 years. We have never had a single bad experience with any resort until this one. This resort stated on the Southwest vacations website you will receive a $1500 in resort credit to use as you wanted. When we checked in, they gave us a coupon book. You would have to spend over $8000 to get your $1500 in resort credits along with so many limitations on the coupons, it was basically useless to try to redeem. A total bait and switch compared to all the other resort credits we have received in the past and used. Once we checked in, we had to wait for our room and when we got to the room, it was not a deluxe ocean-view room we had paid for. No room was available so we had to wait until the next day to move into another room. The next day our transportation rep was scheduled to meet us in the lobby at 10:30 and never showed up. It took us two days to book our return transportation back to the airport. Called Southwest Vacations on all these issues and all they could do was offer us a $25 gift card which didn’t help us any. Totally unacceptable customer service experience and I will never use Southwest vacations again. This whole experience ruined what should’ve been a wonderful time together celebrating our 40th wedding anniversary. The one positive note that kept this trip from being a complete disaster was their hotel customer service reps that went out of their way to do anything they could do to try to make our stay better. I really appreciated everything they did along with the resort staff while we were. Without the resort credits, the resort cost was not a value. Our next trip to Puerto Vallarta will be at another resort.

This is an older property, but overall well kept. Note you are very secluded. Swim up bar and infinity pools, very nice. If you are not familiar with this area, you likely would not feel comfortable leaving the result outside of a tour. Be aware, on sight they have travel club reps, similar to that of a timeshare.

It was our first visit to mexico. We couldn't have chosen a better hotel.. The setting of the hotel was amazing with lots of greenery. The room we had was impressive we could see the pool and ocean from our balcony. We found the staff very helpful and pleased to help us if we needed any help especially Julian who was marvelous and was only to pleased to help each time we asked. The only person we encountered who was not pleasant was a barmaid at the beach bar who seemed irritated every time she was asked to serve a drink, the rest of the staff there were very pleasant. The beach was wonderful, we could see whales quite often which was fantastic. The only criticism here that it was sometimes difficult to find a sunbed, I think that it wouldn't be difficult to supply more. There were plenty of restaurants to chose from, I must admit that some where much better than others sometimes the food was not as hot as it could have been especially the Bamboo one. There was plenty to do there my daughter really enjoyed having free lessons on how to surf. The instructor was really helpful and friendly. We had a trip on the catamaran which was also free, along with a lot of beach equipment. The drinks and entertainment was plentiful and very enjoyable. I can't wait to visit this hotel again