Hard Rock Hotel Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6907 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Recommended waiter

    Reviewed by sebpessy() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Juan and Israel took care of us like nobody else. They went above and beyond our expectation. Courteous and patient with our entire group of 13 people, every meal with them was a smooth and enjoyable experience. The entire Hotel crew made all "Clean and safe" for those who care. I can't wait to go back again next year

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Awesome Thanksgiving vacation with 2 small kids

    Reviewed by 286wagnerf() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome time with the Hard Rock Vallarta. The staff was really friendly, the weather perfect and the food really tasty. My kids had a lovely time at the kids club, and we leave a special thank you to Liz and Yukiko for dedicating their time and crafting with the little ones. The servers at the pool were always on their A game. Lots of safety procedures and handtizer throughout the hotel. Will definitely go back.

    NOT A GOOD NIGHTS SLEEP

    Reviewed by JimO1118(Lumberton, Texas) on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Nice Hotel during the day Nestor was a great host but if your looking for a good nights rest Try Somewhere else Band playing till 11pm and partiers till 1 am doesn't make for a good nights sleep. If your used to living next to a frat house would be a perfect place to stay. Food Was ok nothing special.

    Vacation

    Reviewed by 903josieg(Minnesota) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love the hotel hard rock. The entertainment team with Charley, Ulises, Jackie, Alda ir, Alberto and Liz was very friendly, made the whole trip! The service team with Esau, Richard, Edu, Leno, Hector, Angel, and Loko made everything awesome. For sure returning!

    Great Vacation in spite of COVID

    Reviewed by IASteveW(West Carrollton, Ohio) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After the best vacation ever last summer, we planned a repeat for this summer with friends to share our amazing experience at Hard Rock Hotel Vallarta. We planned, in December of 2019, for August of 2020 but COVID had other ideas about that. We had to change our travel dates 2 times before we were able to get everyone set for the last two weeks in October 2020. The resort was very helpful, and we had no problems with the rescheduling. We really didn't know what to expect as far as COVID precautions went, but we were happily surprised by the well thought out plan and how it was seamlessly implemented. We never felt uncomfortable or inconvenienced by the safety measures they used. The resort was immaculately clean, masks were required in all public areas by everyone, social distancing was observed in lobbies and restaurants, and hand sanitizer was readily available, and everyone was required to use it. As far as service, it was superior, as usual. No pool bar was allowed, but waiters at the pool kept us all refilled. Especially good at this job was Luis. He would appear out of nowhere with another round of drinks and pep in his step. Our favorite attendant at the beach was Edu. All the restaurants were open on a rotating basis and reservations were necessary. The food was amazingly delicious, and I would be hard pressed to choose a favorite. Outstanding though, was Zen, with manager Juan, who remembered us from last year and made sure we always had extra special service. He assisted one of our travel friends along with another special manager, Abigail Gomez, to throw a surprise belated birthday party for my wife. Her big ‘70’ birthday was in July amid our lockdown and had kept us from celebrating. Cutberto, The Zen head chef provided a special menu for our party and the wait staff Oscar, Orlando and Jasmine all joined in the celebration singing a Spanish Happy Birthday. Abigail Gomez is an absolute treasure. She hosts a tequila tasting at Zen on Friday nights (we have gone 4 times). Her knowledge is comprehensive, and the food pairings are assisted by the Sushi Chef Luis Gonzalez, who creates magic. My wife has seafood allergies, but he always has something special that she can enjoy. Abigail also manages Ciao, the Italian restaurant. Not only did they have the usual great Italian cuisine for dinner, but they use the restaurant in the morning for creative breakfast dining as buffets are not COVID safe. They provided extensive choices, personalized, made to order, served individually, outside. Of course, masks must be worn when up from your table. The other two restaurants, Frieda, Mexican food and Ipanema, the steakhouse, are now sharing the same indoor space on a rotating basis. Victor, a waiter at Frieda also remembered us from last summer. And just like last year, made sure we had a special dessert on our last night. Our other waiters Angel and Rubi were great, and we saw them on multiple visits. They always had great suggestions on what was the best to order. The Ipanema and Frieda manager Rosie always came to our table to see us every time we were there and made sure our dining experience was perfect. We were at the resort for the Day of the Dead celebration and we're so impressed by the decorations and altars the staff of these two restaurants set up. All were made with organic, edible materials. They were beautiful. As well as the restaurants and their staff being superior, we also had great service from Ramon, our vacation planner and Lukaz, our Legendary concierge. They both went out of their way to make sure that we had all the reservations and activities set up and ready. Giselle at the front desk was always able to answer any of our questions, with a smile under her mask. We also enjoyed the entertainment staff at the pool. Alberto, Fefe, Aladair, Many, Carlos, Canelo, Karla, Lizz, Ulises and Yukiko we're full of energy and talent always planning fun for all ages. I am writing this review on Thanksgiving Day and want to express how grateful and thankful we are to the entire resort staff at Hard Rock Vallarta. We are especially grateful to Legendary for providing us with a safe and relaxing vacation during the uncertainty that COVID has presented to our world. We had a great time and look forward to next summer back at Hard Rock Vallarta!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5