Hard Rock Hotel & Casino, Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 32438 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation FUN!

    Reviewed by Go703937(Fort Worth, Texas) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just returned from a one week stay at the awesome Hard Rock Hotel and Casino in Punta Cana! Many people voice concerns with traveling during the Pandemic. We felt very safe and greatly appreciated all the efforts the hotel staff went to in keeping us safe! They have extra staff cleaning constantly and all staff wear mask. The property is huge and for this reason, they have golf carts to help take people around. They require everyone to wear mask. In the main lobby mask must be worn. At restaurants they check temperature and require hand sanitizer to enter. Again, they did a great job of making us feel safe. The staff were so accommodating!! Food and drinks were amazing! Thank you to the manager, Victor, at Isla Restaurant, for our special invite and taking care of us. The wait staff were great! I highly recommend the short ribs! WOW is all I can say! Los Gallegos was also one of our favorite restaurants! They had delicious pork tacos and a great breakfast menu! Thank you Jesus for the great service! We loved the adult only pool and VIP pool! The bartenders made awesome drinks! Thank you Nestor for the INCREDIBLE service! He was by our side all day with food and drinks! He even served drinks in the pool as seen in the photos!??????????????? Now that’s FUN service! Adrian and Ana were great too! One night we wanted Espresso Martinis. Thanks to Richard at the Bowling Bar for going to another part of the hotel to get the espresso! He went above and beyond!! ?????? We chose these pools and late night dinners since we didn’t have kids with us. The spa was gorgeous! There were some areas closed for safety with the pandemic but still plenty of areas open for relaxation. The hot stone massage was my favorite! I made a few trips to the spa! Clean and safe! We had the BEST butler on property! Thank you Yafreisi Peguero!!! She took care of everything for us day and night from pool chairs, Bali bed, dinner reservations, transport confirmation and the easiest check out ever! The hotel is under renovations and I can’t imagine what the updated rooms will be like. We received a call every day asking if everything was good. Great service and AMAZING week!

    Always heaven !

    Reviewed by Constance N(Montreal, Canada) on Feb 28, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Punta cana team alwaysThe best Punta cana restaurant Always the best Punta cana pools Always the best punta cana rooms Always perfect Punta Cana ! Punta Cana second home! Counting days to be there again! All employes deserved????

    Worst resort I’ve stayed in

    Reviewed by Yentl_beato() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This resort was the worst I’ve ever been to. It was very outdated, the entrance to the resort looks outdated and doesn’t inspire you to take photos. The elevator didn’t work for 3 consecutive days. My room wasn’t cleaned properly. How am I in DR and there’s no fried cheese with the mangu or fried plantains or just AVOCADO during avocado season? These foods are basic cultural Dominican food! I expected to visit DR and embrace the culture but instead it was very Americanized. They have a “Mexican” restaurant and didn’t even have tacos, burritos, chips, or guacamole; instead, it was just steak with Mac and cheese or mash... why is it a Mexican restaurant then? I ate at their Habichi restaurant and saw water dripping on my plate of food! I was told by the waiter that the ceiling leaks when it rains, reason it was leaking on my plate. My family had so many complaints that I can’t even think of them all. This resort disappointed me so much that it hasn’t left my mind, reason I told myself that I must leave this review because I can’t let it go even tho months has past and I’ve traveled 3x since then. Let me NOT leave out that they were trying to force us to accept a time share and even commented that if we upgraded our wrist bands, the hotel will treat us “different and better”. Why do we have to have a different band to be treated better? I can go on and on and on about the horrible 5 nights worth of money we spent at this resort which left me with nothing but a bad memory and never wanting to visit PuntaCana or a HardRock hotel again. Actually, our entire group felt the same way I do.

    Brown Water

    Reviewed by Rkw93727() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’m currently staying here and the water is not working. It’s spits out of the shower and sinks and it completely brown. When we called to have someone come look at it no one was sent up it’s been over an hour. Horrible costumer service.

    Very good, but not outstanding

    Reviewed by pedrogO5091NA(Madrid, Spain) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for a few nights in a Rock Royalty suite. Our Personal Assistant, Julio, was kind and always ready to answer any questions or help with restaurant reservations. Rooms are big, the spa tub is amazing and everything is very well decorated. A few things to improve though: our bathroom was not clean (there were someone else's hair all over). Showers were partially obstructed, and even though we told our Assistant, no one checked it. There are way too many "reserved areas" which means you might have one of the many pools just beyond your room, but you will have to walk to get to another one that is actually open for you. Food was not great. It was not bad either, but not as good as you would expect. Personnel is great (except for some person at Pizzeto). I would recommend the hotel, but it has a good bunch of things to improve. Oh, the Casino is huge. But the minimum bets are quite high (15USD at BlackJack) for someone who just wants to have fun for a while.