Hyatt Ziva Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 443 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Safe paradise

    Reviewed by kyleconkle(Troy, Alabama) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property! Incredibly functional layout. Customer service was top notch and our entire family felt valued at all times. The water color was majestic. The pool was unbelievably aesthetic. Food was great. All around phenomenal family trip. We will be back!

    Very professional staff, great customer service

    Reviewed by Monika M() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I arrived 08/29 for 9 days. We have been traveling a lot and often staying at Hayatts. However, this one exceeded our expectations. When we arrived I was not very happy with the room view. The manager alarmed by our butler immediately changed our room to higher floor and better view. The rooms are huge, very clean and well maintained.amazing large pools are kept spotless and there is a constant bartender service. My husband is a chef and sometimes it is not easy to satisfy his culinary expectations. However, the dishes Served at Chinola and a navigator restaurant were fully accepted by him. All the employees are very professional and attentive. However, a waiter Sandy and a chef Yocauris as well as our butler , Blady were just the best. We are still here but already planning when we will come back with our son :) The best vacation spot not only in DR but in entire Caribbean. Highly recommend.

    The new gem of Punta Cana

    Reviewed by MiguelMP-01() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoy the breathtaking views, great staff service and very beautiful and elegant spaces, while been pampered under warm and sunny climate of Punta Cana. And the water park, what a blast! incredible rides that felt very secure, exciting and fresh!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect high-end hotel for Families!!

    Reviewed by angiejennifer(Bavaro, Dominican Republic) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just came back from Hyatt Ziva Cap Cana, after an incredible and perfect weekend with my Family (Husband and 13-year-old daughter) my only regret so far is not booking a larger stay at this magical and perfect service paradise! The best: People, Service and Waterpark, the only bad thing: leaving! :) I am already planning another stay with my in-laws, I am considering booking them at the Zilara side as it will be a better option for them as a Senior Couple, but we will definitely book again at the ZIVA side, sooo much fun! Rooms are so nice and comfortable, the showerhead.... wow. honestly, i can wait to come back :) Tips: don’t you dare missing the Sport bar and the incredible SPA, it is a cave, yes, a CAVE! how amazing is that!? Thank you to all the staff there for being the sweetest! Domingo, Hilario, Milan, Edwin, Jose from Entertainment. a.k.a JOJO! and so many others I wish I could have the space to mention.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Worth the risk!

    Reviewed by Samelo12() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My family and I visited Ziva and took a huge risk considering all restrictions and limitations the past couple of months. I am happy to share Hyatt did not disappoint. From the amazing care and cleanliness to the outstanding service and attention, Hyatt lived up to our highest expectations. We kicked off our days in the Mercado with a delicious breakfast buffet, and sometimes made it in time for lunch when Richard saved our usual table. We spent hours in the pool as Antonio served unlimited drinks all with a special touch. The entertainment team was always ready to Hype us up. Jose, Ransel and Ingrid had energy for days. I mean, they worked really long hours. We kayaked in the pool and played bow and arrow by the beach. Oh that Beach!! Jhonffy had our snacks ready by the pool for our midday boost. We had the opportunity to share amenities with our neighbors at Zilara, which also looked beautiful and had great food. Each restaurant had a special cuisine; peruvian, indian, italian, healthy, asian and more. The waiters always went above and beyond to cater to our needs, the “We don't have it, but we’ll make it” mentality. Our group was mostly adults but we were kids at heart when we were at the water park. We enjoyed the pools at the park the most. Like every stay, theres always something that could have made your trip a lot better. For us, it was the current state in planet earth. Due to closures, and the lack of maintenance for months, the suites experienced a lot of humidity, which created an unpleasant smell at times. However, the concierge and reception team did everything possible to ensure we had a comfortable experience. They even offered a change of suites, but that didn’t necessarily fix the problem. It’s our last day and we are so sad to be leaving. We’ll miss the amazing team at Hyatt Ziva, we strongly encourage you to visit and stay for as long as you can. Love, the Melo family.