Hyatt Ziva Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1487 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Didn't want to leave the hotels.

    Reviewed by 65abadc() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I and my husband spent four days at the Hyatt Zivas for a friend birthday. We were greeted every time we came and left! Check in/out was super easy! Hyatt Ziva is FANTASTIC!!. has done an amazing job of adapting the resort to meet or exceed all Covid safety protocols which has to be tremendously challenging. It shares some amenities with its adults only sister property, the Hyatt Zilara where we spent most of the time. Both resorts are surrounded with amazing views. The private beaches and resorts pools are beautiful, and beverage service is quick and friendly. I honestly don't think I encountered one staff member that did not have a smile and a warm greeting to offer. The restaurants are good, particularly for an all-inclusive property. We did enjoy all our food. We weren't able to dine at all the restaurants during our stay. Big props to Eduardo Berroa, Anderson Ogando from Shutters and Brando's restaurants but especially to Fernando De Mota! We were delightful with him. We walked to the Zilara's Pool. I was a little bit timid about aproaching to the Zilara's pool since we were not staying at that hotel and were very impressed with him. He really made us feel welcome. We approach to him while he was folding the towels. We started asking question about the hotel and that we love the fact that they have a good music selection since we love jazz music, we told him about all the jazz festivals we’ve been in the United States and Canada to our surprise he invited us to the One Cat Bar to seen him playing the piano and we went to the bar next day I almost wanted to cry when we saw him playing piano. Such a talented kid, he is definitely an asset there for sure. Can’t forget the entertainment staff who put on an amazing show for my friend Rada Iris Gago 50th birthday. Hyatt Ziva and Zilara checks all the boxes. These resorts has it all.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Best Vacation Ever!

    Reviewed by nikkilynnsc(Lexington, South Carolina) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I celebrated our 10 year anniversary trip here. It was paradise. The resort was amazing. The beach was beautiful. The food and drinks were phenomenal. What made this resort incredible was the PEOPLE!!! Everyone we encountered went above and beyond to make our stay relaxing and fun! There were a few SUPERSTARS I need to recognize individually. First BENJAMIN. He provided unbelievable customer service, going above and beyond during our stay. Remembering our names, always acknowledging us and checking in on us. Even setting up a very special anniversary slideshow surprise for me along with another superstar, EDWARD. The director of the social activities at the resort, he was extremely out going and fun. And like Benjamin always acknowledged us by name and made sure we were being taken care of. We felt like royalty during our time here thanks to these two incredible guys. You could tell they love what they do and I am so thankful we got to interact with them during our vacation. They genuinely wanted to get to know us...they really made it special. AXEL was also a standout. I met him while grabbing a paddleboard one day. He and I exchanged a few laughs and I was on my way. Later that day he was at the towel bar. He remembered my name and we shared another friendly exchange. Throughout the week he seemed to be everywhere, obviously capable of many jobs at the resort. He was always happy, smiling and ready to make conversation. We will be traveling back May 2022. 1 year from now. We look forward to seeing you all again and cant wait to make more amazing memories!! Mike and Nikki Farrell Lexington, SC

    Great Vacation!

    Reviewed by Daniel B(San Francisco, California) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had an amazing time with my family at the Hyatt Ziva. Hotel was outstanding, clean, service was really great. I have to give a plug to our butler as well, Luis, who was beyond attentive to all our needs. We will definitely be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best vacation!!!!!!!

    Reviewed by Grace G() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at the Hyatt. We met Benjamin, Delfy and Pedro and they made the experience so fun! Very good staff. Beautiful place. The food was really good there were a lot of options and different places to eat

    Awesome vacation

    Reviewed by carlapF115AU(Fort Lauderdale, Florida) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great experience. Everyone were always kind and withe and willing to make a good service. Pedro was excellent. Juli from the beach supet nice. All Republica team top top. We’d like to come back soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5