Iberostar Selection Bávaro

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11621 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    1rst time, won’t go back

    Reviewed by U9739TAmarcf() on Jan 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were disappointed with this hotel. We were 3 people including a child. We arrived at 3:30 PM but there was no bed for our child, the room was not very clean. In addition, the air conditioning, television and refrigerator did not work. So I notified the front desk. The extra bed arrived only at 9 p.m. The air conditioning was repaired only after 6 days and the refrigerator was never repaired. Also, what drew us to this hotel was the reputation of Iberostar and the unlimited retaurants. Unfortunately we were disappointed with the quality of the restaurant meals. The staff in general very friendly and helpful.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    Iberostar Selection Bavaro

    Reviewed by Explore15840481969() on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my first time in Punta Cana and I'm in love! My mom and I have stayed there for 11 days. Great hotel, clean room, friendly staff, big variety of food and amazing beach!! Even though the last 3 days it was so windy and we couldn't swim because of the big waves and wind brought lots of sand to the pool area. So we have to stay at the pool. Every day All-day it was an entertainment team that makes sure people get involved and play games, dance Zumba or do different activities. At night time an entertainment team dance with people and after that they do a great show! On the resort territory, they have lots of restaurants but you have to make a reservation. We went to 7 different restaurants and the food was the delicious, tasty and friendly staff, didn't get disappointed. I would say that the resort is pretty clean, all the time you see someone who all the time clean up restrooms, hallways. In a morning you can see gardening cleaning up grass and make sure there is no tree leaves on the ground. It's a kids friendly resort, i don't have kids but i saw other families with kids. Kids were all the time happy playing/swimming at the pool or stay at the kid's room or stay with the animators team. Definitely come back soon!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful Hotel newly renovated

    Reviewed by michel R(Punta Cana, Dominican Republic) on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Iberostar Bavaro just open on the 25 of november after being completely renovated. It is wonderfurl what they have done. Adding a new swimming pool and for the kids they enlarge the playnig area. It his very beautiful now. The negative part: They renovated everything execpt they did not change the menu in the restaurant and the show either. The wine could be better to, It is still the same menu and the same show that was there 10 years ago. So if they want to make it more attractive for the tourists they must do more than the decoration.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Not sure we would recommend people staying here at current price and condition.

    Reviewed by jflood553(Chicago, Illinois) on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My wife and I returned for our second time together since our honeymoon in 2014. It would be my wife's fourth time to the same resort. We were very excited as we had waited and saved a long time for this trip. As educators, planning such a long stay and being able to save for it is a challenge. Traveling during the holidays can also be VERY stressful, so we looked forward to the rest. I'll try to break this down into a few categories: Room/Grounds: When we arrived to our room, we found that the bathroom was not fully cleaned (some dirt, hairs in shower and around the room) and the sink was clogged. This was a bit of a rough start after a long day of travel. It was not what we expected for the cost of our vacation. We called the front desk and finally by 10:30-11 PM, a staff member finally arrived to finish cleaning our bathroom. It took TWO calls to get someone to arrive. This would be a theme. Our house keeper, Yajayra, was excellent and kept the room tidy the rest of our time there. She was very kind and tried her best to communicate with us. Our mini-fridge was only stocked twice without us having to call. It was stocked late after we arrived Friday, stocked again Saturday, and not stocked again until Thursday. I called the front desk twice to get it stocked, spoke to multiple staff members (making several visits to the front desk on Thursday after getting no response from calling the front desk Wednesday), and it was finally stocked late Thursday. The mini-fridge being stocked was not necessary with the open bars, but the fact that it was not stocked until the evening before we left after I asked MULTIPLE times seems a bit disappointing. Also, the mini-bar temperature is kept at what I was told is a level to chill drinks. I had to keep refrigerated medication in the mini-bar and I do not think it was at a temperature that would be safe. I was not entirely sure if the mini-bar was even working most of the time. This should be more clearly labeled or explained. Our air conditioning did seem to go out one night. We called and talked to front desk about it in the morning. We got no notification about whether or not it was fixed, but it did seem to improve by the night time. We found several muddy footprints in our bathroom so I assumed someone came to look but failed to clean up. Speaking of our bathroom--- I’m not sure what the logic is behind the shower stall. There is no way to close it off to the rest of the bathroom and the shower water pours out into the rest of the bathroom. We had to put a rolled up towel on the floor daily to prevent it from pouring out. The floor would become slippery and rather unsafe to walk on otherwise. I did slip once but luckily didn’t fall. Also, there was a wall tile that was coming from the wall. I'm not sure if it was an access panel or not, but I was afraid to put anything on the hook attached to it in fear of it dropping off. The bathroom also would have a bad smell to it during the day if the bathroom door was not left open. I’m not sure what it was, but it was somewhat concerning at one point. Due to our lack of success with guest services, we never called to have it investigated. The toilet---despite having a solid and liquid waste flushing option--- did not flush very well. If they are trying to save water with the sustainable flushing mechanism, we had to often hit them multiple times to even get liquid waste to flush. The grounds varied in quality. There were areas of patchy grass, opened/cracked/broken/ugly maintenance hatches, and even an area where you could clearly smell the sewage every time you walk past it. This was particularly disgusting and disturbing as it was unavoidable most times. It was right over by the Orchid area and it was so pungent that it ruined the walk. The sidewalks were in need of a good power washing in most areas--- there was splattered paint or other substances that really did not look good. Most of the main paths were well-decorated for the holidays and well maintained. The side paths were less cared for. I believe they were in the midst of replacing a lot of signage, and that may explain why a lot of the existing signs looked like they were low in quality and care. There are a lot of scenic views and I think there were many times we were in awe of some of our walks and the beach condition. The beach was the nicest in the area--- always well maintained and cleaned. I have to say, it is very difficult getting a chair on the beach or near the pool unless you reserve one with a pile of towels and belongings by 8am. If you want to be on the beach or near the pool, drop off a towel by 8am (even though this is supposedly not allowed). Overall, our room was nice enough. However, the issues with the bathroom cleanliness situation, the weird shower, the air conditioning, the mini-fridge/mini bar not being stocked, and some of the conditions of the grounds left me feeling like I WAY overpaid. I have had cheaper rooms in Las Vegas that were better. Restaurants/Bars: The food overall is always great. There's a great variety. I have a very rare and difficult digestive disorder, and Chef Orlando was very helpful in talking to me and seeing if I needed assistance. The dining staff varied--- sometimes we would quickly get a set table, and sometimes it was impossible to find a table that was set at the buffet. Sometimes we would have to get our own water or even claim our own silverware. The resort was rather busy so we understood, but we may not have anyone even talk to us or serve us water our entire meal. Our most disappointing meal was at the French restaurant. We had a 7:30 reservation. We were sat and offered water. The restaurant was only about half full and we did not get our order taken until about 8pm. Our first appetizers did not come out for another 25 minutes, and we did not get our main course until 8:50. Our server(s) did not really come to talk to us until at one point we were going to get up and leave. Due to my digestive condition, I started getting sick and very weak as we waited so long. The portions were minimal and only a bit better than what you can get at the buffet. We highly regretted taking this reservation and decided not to chance any other restaurants. I went to the buffet next door and ate another meal. We cancelled our next reservation and stuck to the buffets the rest of the trip. In terms of food--- the quality of the buffet food goes way down as the meal time progresses. I would have fish with my meal and sometimes it would taste great and other times it was so fishy it was inedible. I once put some salmon with my eggs. It left such a terrible flavor on my eggs, I couldn’t eat the entire meal. I also once avoided lobster on New Year’s Eve because it looked pretty clear that it was not fully cooked. The tails were not flipped so the shell side was clearly uncooked. The bar staff was always excellent. Santos, Alex, Manuel, and the swim-up bar staff were always amazing. Franci and the beach bar staff were also awesome. Alfred and Alberlly--- beach waiters--- were friendly and responsive. In fact, the bar staff was excellent regardless of the location. We couldn't always catch people's names, but I can safely say the bar staff is incredible throughout the entire resort. Entertainment: The entertainment staff/Star Friends were great. JJ, Coco Chanel, Skinny Boy, Bugs Bunny, and many others were fantastic. They put in long days and are very energetic and funny. I wish I had a greater opportunity to interact with them more. On our last visit, we may have had more time with the entertainment staff because of a lower occupancy. This visit, I feel like we just couldn't catch them at certain activities as much. But, they were fantastic! Service: Guest Services/Phone contact: On New Year's Eve, we accidentally shattered a glass in our room. We immediately called guest services to see if they could clean it up as the glass shards had spread quite a bit throughout the lower portion of the room. No one came for hours until I called again--- this time someone arrived with instead two new glasses, but not to clean the glass. I took a towel and did my best to sweep up the room and make it safe to walk in, but no one arrived after our calls and talking to guest services. The next morning our house keeper cleaned it up. Due to the safety issue of this, I'm quite disappointed that it wasn't fixed until our normal cleaning time. We called guest services a number of times for issues from getting our room cleaned on the first day to cleaning up glass to checking on our air conditioning. The response time was either “no response” or a very late response. We even got connected to another hotel at one point. On a positive note, Kelly from concierge was excellent and instrumental in helping us in our last two days with the mini-fridge stocking and carrying on some of our issues to management. He was disappointed at some of the issues we were facing and was taking it upon himself to get them resolved. Our assigned concierge, Francisco, was a bit difficult to work with. When we came to him with some issues, he primarily asked if we had made dinner reservations yet. We were also asked several times to attend a presentation of their new rooms and we would get some sort of voucher. We repeatedly refused as we had spent money to enjoy the resort. This is ironic because we were strongly advised by Iberostar staff to turn down timeshare presentations--- but they were trying to get us to go to a room presentation. We paid quite a bit for our trip and did not want to sit through a presentation we did not request. There was a lot of positive to our trip. However, we did face some unexpected issues that we never felt truly were resolved. It was very difficult to communicate from our room to guest services; there was a decline in cleanliness, and some basic services were not delivered on. I left out some info in this review--- I may add more later. Reportedly, our issues were delivered to management and we may hear from them soon concerning them. As of this writing, nothing has happened. Would we come back? I don’t think we would recommend it at this point for what we paid. Perhaps if it was half the price, then perhaps I would. There were way too many issues for what we paid that made our stay less than enjoyable. Fix that bathrooms, clean the paths, block off that sewage smell, and make sure your guest services phone reception actually does something when they’re called.

    Individual ratings:

    Service

    Service-2

    Value

    Value-3

    Iberostar Coral Level Punta Cana

    Reviewed by Nitrox1802(Fort Mill, South Carolina) on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room was very nice. Clean, good bed plenty of space and a nice balcony. A young man at the desk in our lobby Jorge Perez Martinez was extremely pleasant and helpful. The Coral Level is an upgrade and has a different check in location than the Bavaro. The facility is nice, but the pool and beach were crowded. We were scuba diving in the morning and by afternoon, all beach chairs and pool chairs were taken. The main issue we had was the food, which was mediocre. The buffet service areas are small and were very crowded at lunch and dinner. I would rate this facility a 3, except for the staff who were generally nice and helpful which boosted my rating to a 4.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5