Grand Sirenis Cocotal Beach Resort Casino & Aquagames

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9951 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best holiday in paradise

    Reviewed by missyk0212(Surrey, United Kingdom) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lovely hotel..room view overlooking beautiful grounds and sounds of waves crashing in the sea. Total peace and just what we needed. Staff are lovely..big thanks to round the pool Andreas...kept waiting on us...buffet brekky excellent especially with Johanna. Such big smiles from both of them friendly and nothing is too much trouble. The Bbq was absolutely lovely ate most days late afternoon to full to eat at the restaurants. Sandros the TUI rep was a great guy full of knowledge and great sense of fun. Marvellous hotel and staff do all say Ola. Would of loved 2 weeks..will come back.??

    Very nice hotel - Junior at the beach rocks ! - Bad restaurant management.

    Reviewed by Daniel L() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'll try to keep this short. Was travelling with kids and other families. Pros: Rooms !! Very nice rooms and loved the layout (private bedroom, 2 x 50" tv's (not that I watched anything), mini bar etc...) By far the nicest rooms I've seen down south. Beach was great, but that's a given in Punta Cana. Pool was nice too, too bad the pool bar was not in the sun at the end of the afternoon. Staff was very friendly. Server Junior Enrique at the beach was the best !! Always smiling, quick with the refills, would bring beer even when not asking for it so I could stay hidrated (lol), by far the best server at the beach !! Resort grounds were very nice and clean. Food at the buffet was good, enough choices and most of the time replenished in time. Italian and Brazilian restaurant had good food. Grill at the beach had the best food (limited choice however), but really tasty (very good chicken, steak and guacamole when they had some) Even the burgers were good. Cons: Anything to do with reserving restaurants !! You can reserve Japanese and Brazilian, all others is a show up and hope there's room. Now keep in mind that not all restaurants are open every night, so that complicates things. Sometime you can manage to reserve others with the concierge, but that's never easy and sometimes useless. Most of the restaurants are always busy and you end up at the buffet (which is not a bad thing). Japanese was ok for the show, but not all that great. But the food was way too salty (soya sauce in excess) overcooked rice and so little chicken and beef some didn't even get any and others got a piece or 2. So not well calculated and no way of getting more. Very bad experience at the Japanese. American was so-so, steak was good, but rough. The whole restaurant concept has to be revisited, it's just not working. The easy solution is to have people reserve all of their restaurants for the week and that's it, no walk-ins. Concierge has to make sure they know which one is open and which one is closed and the full scheduled. All in all, very nice hotel, freshly renovated (rooms especially), friendly staff, nice pools and beach, good food, but not so good and poorly managed restaurants.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    5 Star if it hadn't been for the concierge

    Reviewed by keshort78(Ottawa, Ontario, Canada) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I will start with all the great things about this resort. It is beautiful. The room was well taken care of. The beds were comfortable. The restaurants, pools, eating areas, walkways were always clean. The food is good. It is not 5 star food but they do a great job at giving you a selection of food for each meal. The quantity of food is great. The staff are amazing. I only dealt with one unpleasant staff my whole time there (see under negatives). Staff said hello all the time. They smiled and they wanted to help you out. The waterpark was fantastic. I am a lifeguard and checked the slides before letting my son on them (yes I am serious). They are as safe as any water slide in Canada and the lifeguards are great. The resort has everything that you need if you want a relaxing holiday. The nightly entertainment was very enjoyable. It would be nice to have a clearer schedule as the tv screens/posters showed the kids schedule, 4:30pm pool show and 9:30pm theatre show but nothing else. Now for the bad.. The concierge system is a disaster. Basically our concierge told me that if I helped him out (attending the timeshare presentation) then he would help me out (get reservations for the restaurants). Once I said no that was it. No reservations. No help with anything. The issue was that it was my son's 12th birthday and he really wanted to eat at the Japanese restaurant. It got silly because another concierge booked a time but then said I had to see "my" concierge to activate it. Of course then found out that restaurant wasn't even open on his birthday. I did not let this ruin my vacation. I figured out that lining up outside the non reservation restaurants at 6:00pm pretty much guaranteed you'd get in. We ate at the french, mediterranean, and american restaurants. The biggest issue occured when we tried to check out. Our shuttle was supposed to leave at 7:45am. At 7:30am there was no one at the check in desk so I figured I didn't have to tell anyone I was checking out. When the shuttle arrived they would not let us leave without a check out slip. This is where the problems arrived. Basically I was supposed to bring the three towels that were in my room to the front desk to check out. I also needed to bring the two room keys. NO ONE TOLD ME THIS! I explained that we had to leave ASAP and kept asking how I was supposed to know this information. Finally a supervisor said it was fine. Would I return to this resort? Yes, knowing that I would not get reservations for the a la carte restaurants, to stay away from the concierge, and to bring my beach towels back to the check in desk.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Grand Sirenis Punta Cana

    Reviewed by Vivian S(Oxbow, Canada) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was newly renovated. Buffet meals had lots of selection and was good. However, they never seemed to have enough serving utensils available. It would have been helpful if parents helped the kids dish up their food so there wasn't food on the handles of the utensils that were there. Food should have had more labels so you knew what you were taking. Bed in our room (1808) needed to be replaced. Had to put a pillow on the side of the bed so you didn't roll "downhill" and off the bed or sleep in the middle. Got turn down service after tipping the first night. Ocean View doesn't mean you have a clear view of the ocean. Main floor and look through the trees for a glimpse of the ocean. Higher floor is likely a better view. Restaurants: A la carte restaurants were okay but could use some improvement. The soup that was supposed to be hot was room temperature at best. Japanese restaurant was okay. Our chef wasn't much fun and had a definate language barrier. Tex Mex restaurant - I expected to be able to get something spicy at this restaurant but there wasn't anything spicy. Our concierge (Roodley) was not helpful at all after we let him know that we were not planning on upgrading our membership. He was supposed to have our a la carte meals planned and one of the rooms done up nicely for a 25th anniversary and didn't even after being reminded. He never gave us any information on the resort (where to find beach towels, entertainment, excursions, etc.....). Basically if we would have been interested in upgrading he would have spent the time to tell us more about the resort but without that, he had no interest to assist. The other couple we were with, had their room entered and the entire mini bar emptied and taken. Security was called and came but there was no follow up report after the "investigation" which makes us wonder if there was ever a report done. Beach was fantastic. Very nice sand! Members area was good but need more people serving drinks. Entertainment was nightly and the staff did a good job! "Alvin The Chipmunk" was fun and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-4

    Excellent service. Brand new resort.

    Reviewed by AlbertoSDQ(Santo Domingo, Dominican Republic) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we arrived in punta Cana in March 2019 and were greeted with great service excellent food and the accommodations were up to par. Fast check in, great service and accommodations were great. Cendy at the front desk was a very nice welcome with a smile that made us feel right at home.

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