Grand Sirenis Cocotal Beach Resort Casino & Aquagames

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10503 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First time in Punta Cana

    Reviewed by Jennifer M() on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I feel safe and welcome in this place. Few things though... the room we got was quite small for a family though and not enough space to put our toiletries. We were situated in Bldg 32 which was quite and in close proximity to the bar, restaurants and gift shop. We were quite disappointed at the Italian restaurant. No reservation is required so we walk in and saw 3 tables in each corner set up for 6-8 people. I ask if they can accommodate us but the receptionist told us those tables are for a big group only. I felt this restaurant only caters for a big group - small family is not welcome. The buffet was awesome. Do not miss the Japanese Teppanyaki! The "cooks" are very entertaining & engaging! Our concierge Lenin Mora together with Anstrong always check on us to make sure everything is fine and we can call them for any issues. These gentlemen always have a smile on their face whenever we bump into each other. The resort staff are very friendly and accommodating.These small simple gestures means lot and is very much appreciated! All the staff were amazing - I remember a few names - Rosanna (i see her at the buffet resto), Jenny at the SPT (help us confirmed the limo pick up time), the tall skinny gentlemen the SPT resto - so many that all I could remember are the faces. You guys are awesome! Thanks to Gigi too at the check out. Overall, this resort has given us a memorable vacation and positive impression about DR in general. Thank you Sirenis ! We will be back!

    4th time visitor

    Reviewed by MartineJoD(Laval, Canada) on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Arrived at the hotel at midday. My room was not ready but that is to be expected as they are not usually available until 3PM. I had a lovely junior suite in block 42 (right before the pools). Everything was clean, the mini-fridge had soft-drinks, beer and a bottle of the local champagne. There was also a litre of water in the refrigerator and another one on the table. My view was a “garden view”. Not much to see but as the only time I was in my room was for a shower and to get changed for the evening or to go to sleep, no problem. At no time did I NOT feel safe. There are security guards patrolling the grounds so if you ever get a bit lost (lots of paths you can follow), you can ask one of them for assistance (it helps if you speak Spanish). As this was my 4th time at this resort, I felt very much at home and it was nice to see that quite a few of the employees recognized me from previous years and welcomed me back with smiles and hugs. A few standouts for me this time around … Best barmen: Leonardo (several different bars within the hotel); Polacco, Jimmy, Awilda, Carla, Reyna, Dariel and Cherry (these are usually at the lobby bar but do sometimes get switched out to another bar); Wilson (usually at the beach bar). From the animation team: Manuel, Alvin; Lulu (kids club), La Pina. The whole team works hard but these people are some my favourites. The dancers work very hard and the shows are worth seeing. This year they premiered a new show, “The Greatest Showman” and all I can say is WOW. Very, very good job. Nicely done team!! As always, I enjoyed the Michael Jackson show and the I love the ‘90’s show. Not only do they work hard during the day with the games, they do the shows at night. At the lobby buffet, thank you to Fausto and Marta (evenings) for the great service and the ready smiles and hugs. These two have been at the hotel for quite some time now, they work hard. They do their best to accommodate groups as quickly as possible. No reservations are required for the buffet but if you are a big group (i.e. 10, 15 people), you can imagine how that might be a bit difficult to place on the spur of the moment. As I’m not a gambler, I cannot give any input about the casino. Now on to the food and accommodations. As mentioned, I had a junior suite. This consists of a living room area with a roll out (fold out) bed and a bedroom. There was a sliding door to the bedroom so if one person wanted to sleep and the other wanted to stay up for a while, it was not an issue. I had a very comfortable king-sized bed and yes, the sheets were clean. As I don’t drink beer or soft drinks, I had left a note asking that I get alot of water. The woman who took care of my room, Diana, made sure that I always had plenty! Note to travelers, some of the water bottles are so well-sealed that they are difficult to open. I travel with a mini Swiss Army knife so I was able to break the seal with that when I could not break the seal with my hands only. My room was always made up when I came back at the end of the day. Always had clean towels. When you want them to switch them out, just leave them on the floor or in the shower (no bathtub, no problem for me). Always had hot/warm water for the shower and no leaks in the bathroom. There are people working some part of the grounds every day. Every morning there were men cleaning the pools. I’ve read comments about the pools not being cleaned every day, but this is not true. If you are up early enough, you see them cleaning the pool. Yes, it would be nice if someone actually scrubbed the tiles in the pools every day (as I’ve seen done in other hotels) but hey, at least they were clean … until the tourists arrive. One thing about the pool water, by 3PM, it was almost like walking into a bath. Not much they could do about it though as they were pumping cold water into it every day but it was so darned hot that by the end of the day, it was rather warm but, once again, I will not complain as I prefer a warm pool to a cold office. The pool system, they are interconnected, is quite big, plenty of room to swim or play around. You can even swim from one pool to the other by passing under a bridge (good for the army crawl). As this is a family-oriented hotel, there were alot of children. There is a mini-club for them but, not having any young children myself, I cannot comment on the club itself but the girls working at the mini-club (Sugar and Lulu to mention 2 of them) are well-loved by the children and much appreciated by the parents. There were plenty of loungers by the pools and I never had a problem finding a place to sit and relax. it may not always have been in the spot I would have liked, but I had a place to sit. Same goes for the beach, plenty of loungers to go around and there is a beach bar by the bbq on the beach so drinks were close at hand. The beach was as clean as they could make it. Someone would go by every morning to pick up the seaweed from the beach itself but there is not much they can do about the seaweed in the water. On to the food. No comment on the wine as I didn’t drink any this year. No comment on the “à la carte” restaurants as I stayed with the buffet this year. I preferred being there due to certain food allergies so it was just easier for me. From what I’ve been told the only restaurants needing a reservation now are the Brazilian restaurant and the Japanese restaurant. The buffets: breakfast for me was great. Very nice selection of yogurts and fruits, fried eggs, omelets, pancakes, waffles, crepes, French toast, hash browns, etc.. Different types of breads, croissants, bagels, muffins. Bacon, ham, sausages, hard-boiled eggs, cold cuts, cheeses, peanut butter, cream cheese, jams, and a sweets section (doughnuts, pastries, etc.). Plenty to choose from. The dinners at the buffet were also very good and if they ran out of anything (ie. spring rolls), you could ask one of the employees behind the counter and they would go off and do their best to get that item for you. They had a nice pasta corner, always had pizza and a “kiddie corner”. As mentioned, I have certain food allergies so sometimes it can be difficult eating out but, I did not have any issues with the buffet. There was always something I could eat. All of my lunches were eaten at the buffet beside the pool or the bbq. I had some very tasty roast chicken there. Plenty of lettuce, tomatoes, cucumbers, onions, etc. for those wanting their fair share of veggies. There was always some fish, cooked vegetables, nachos, pizza, hot dogs and hamburgers, french fries, condiments, etc. Everything I tried tasted good, although at times a little bland to my taste as I tend to like spicy food. As most hotels do, they do not put a lot of spice in their food, which is ok as they have to accommodate for those who don’t eat spicy, so I will reiterate my comment from the previous 2 years: “maybe make some spices or herbs available for those who would like to add some (i.e. cayenne pepper, chili peppers, oregano, etc.). A spice section at the buffets so we can add a little bit of “picante” to our foods would be my only suggestion. I did notice this year that they actually had labels hanging on the oil bottles at the lobby buffet. Now I know which is olive oil and what extra “taste” is in it (ie. rosemary, jalapeno, etc.) I travelled solo for this trip but I had friends from the UK and France meeting up with me there so I knew I would not be lonely. If you are worried about travelling solo and being lonely, just go find the animation team, they'll keep you busy. Unfortunately the schedule board that used to be up by the beach, is no longer there. You can see the schedule when you go see one of the shows though as they put it up on the screen. They do put up a banner near the pool bar announcing the 4:30 “entertainment or competition” for that day, i.e. kayak race in the pool, foam party, etc. They also have a board by the buffets (lobby) announcing what show will be on that evening. There is a disco which opens after the evening show (11PM to 2AM). Usually it does not get very busy until around midnight or so. One thing I did NOT like about the club this year is that they no longer allow employees to go. They do allow the animation team to go if they want (until 1AM), but not any of the other empIoyees. I can understand that they want to avoid having problems (ie. drunk employees in the club) but I’m sure they could find a way to minimize the chance of these problems. I enjoy dancing but as I travel solo, without the employees there, I don’t really get to dance much. And between you and me most of the tourists are not great at meringue, bachata or salsa (except the Puerto Ricans on holiday there as well). I heard some tourists complaining that they did not play much “English” music in the club. Well, you can always ask the DJ to play some “English” music and then watch how quickly the dance floor empties out. I figure hey, I’m in the Dominican, I want to hear meringue, bachata and salsa (and dance it if they would let employees back in!). A shout out here to the hotel house band. This year they play in the plaza (7:45PM start time more or less) instead of playing by the lobby bar (I do miss that) and then play again after the show at night, in the plaza once again. This means that you walk around quite a bit if you want to hear them play before and after the show but hey, that might be a good thing for us. They are quite good and I very much enjoyed listening to them (shout out to the sax player, I believe his name is Rafaeli). I very much enjoyed my conversations with the lead singer (not sure how she spells her name, Mira/Myra/Maira). Once again, I had a lovely time and we’ll see what the prices are for 2020. If the price is reasonable, there is a big possibility I will go back. It is starting to feel like my 2nd home ?

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-4

    We had a great time!

    Reviewed by Christina8921() on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Grand Sirenis and it was great. The hotel was beautiful. The property was large. Our room was right on the beach what fantastic thing !!). The people were sooo nice and not because it was their job. The GiGi always willing to help the guests. They made us extra excursions they behaved great swimming with sharks, desert safari. We had a wonderful one. We booked through apple vacation. How great! The hotel was beautiful, the food was fantastic. This vacation was perfect and not a vacation our pockets. Hotel does not have a lot of shopping options and not to eager to go to the city. The casino was small ... go and stay here, you will not regret

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Better late than never.

    Reviewed by Timothy0092() on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been treated twice to post this with no luck ... here it goes again. Summary and sweet ... we travel with 7 people, aged between 16 and 48. I loved everything ... the beach in particular is beyond compare! The food was very good, particularly the order of sections of the buffet. The homemade donuts at the beach restaurant are a must! Ask for the Familly suite room, make sure you don't have any ants. But don't worry, anything, look for GiGi, he will help you. Otherwise just go and enjoy!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Fantastic

    Reviewed by Joe W(South Lanarkshire, United Kingdom) on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Was here with wife and another couple fron 5th to 19th july. Pros-cons beautiful hotel,and grounds,lovely rooms ,good choice if food and drink,great variety of food in buffets. Restaurants- tex mex, japanese and route 66 were fantastic didn't do French as couldn't get table all others were poor. Bars,did not have any issues getting served at any of the bars so other reviews on here really confused us as all staff couldn't have been more polite friendly and helpfull and had no problems being understood except when calling reception but was always passed on to someone who spoke good English. Only bar with problems was pool bar,this should not be in kids area also first week lots of Spanish at pool bar all day never leaving so were obviously urinating in pool which at times you could smell so we never used this pool or bar. Beautiful beach ,which did have seaweed which was cleared every morning, always plenty sunloungers here and at pools only downside would have expected all loungers to have pads especially at a 5 star resort. We were never troubled by anyone trying to sell timeshare . This is definitely a resort for families with kids as activities for kids go on all day ,even the fo party was full of small kids ,which can be a bit dangerous no lifeguards but they do warn parents that they are responsible for kids in pool. Nothing for adults anywhere during the day,evening shows were a hit n miss disco was a joke as kids were allowed in for first hour and music was mostly Spanish, even made few requests for English,European music on several different nights and only got a song played once after going to dj several times.Hotel does not seem to cater to the British apart from some of the shows at the theatre. The outside theatre had nothing entertainment wise that would do for British. Overall beautiful resort ,friendly staff but boring could have came home after 9 days

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