Fairmont Le Chateau Frontenac

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6792 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Weekend at the Chateau

    Reviewed by T6651PRelizabethl() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Lovely hotel, great location, however staying Fairmont Gold was disappointing having been served a cold breakfast 2 days in a row and very average canapés in the afternoon. So busy Sunday morning we couldn’t sit down so returned an hour later. Our Room was right in front of the elevators and hearing the squeal of the elevator and guests entering/exiting woke us up a couple of times.

    Getaway

    Reviewed by nofrills17255(Collingwood, Canada) on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Given that our Mediterranean Cruise in October was cancelled due to COVID, my wife and I thought a 3 night , 2 day stay at the Chateau Frontenac just might give us a nice option. Everything has been great. We chose the Gold Option to treat ourselves a little. Laura our Concierge helped us by arranging a better room. We had thought we had booked a Riverview Room , but was actually a Gold Signature King. While out exploring she called to say she had changed us to a Riverview Room. Fantastic. This was something we had not demanded or expected and really solidifies a reason to return for this type of Service Excellence. We discovered that choosing the Gold Option provided us with many convenient and enjoyable things. Included Continental Style breakfast with some hot foods on request. Your own lounge to come to throughout the day for foods or beverages. In fact yesterday we came back just planning on a glass of wine, but were offered and canapés, appetizers, which became our dinner. A highlight was going to 2 wines tastings by the Resident Sommelier/ Beverage Manager (sorry I forgot his name). He gave us a unique way to experience wines. So informative. The Hotel also provides a daily 2 hour walking tour of the Old Town. A must do.The Hotel is ideally located and easy to access sights and establishments especially in the Old Town. Having visited here in High School and NOT remembering a thing, this was a wonderful visit. The weather was a bit cool but sunny, so no complaints. We visited several restaurants and boy,very friendly and when we tried to use our limited French, it was appreciated. Definitely visiting Quebec City and will be staying at the Chateau Frontenac again.

    Covid getaway

    Reviewed by moffer(Toronto, Ontario, Canada) on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With COVID having written off any plans to travel outside of Canada this summer we decided instead to visit one of our favourite Canadian cities...Quebec City. Any visit to Québec City isn’t complete without a stay at the jewel that is Le Chateau Frontenac. Having stayed here numerous times over the past two decades we remember well our previous stays fondly but with Covid restrictions we were a bit worried how the hotel and staff would pull things off. From booking to arranging dinner reservations through the concierge to our arrival and contactless checkin we were very pleasantly surprised. All the staff was very welcoming, they explained fully the procedures to be followed(temperature checks at least once a day, hand sanitizing stations well distributed around the hotels public areas to ensure ample opportunities to disinfect after arrival in the lobby and any interaction with gift shops and bar/dining areas. Seating for dining was well spaced out with plexiglass barriers in abundance. Wait staff were always masked and were able to strike a good balance between level of service without lingering unnecessarily. Everyone was pleasant and greeted us. From the lobby right up to cleaning staff. We had some purchases that needed refrigeration during our stay and Pierre was quick to offer the uses of the refrigerator/freezer in the lobby behind the concise desk to ensure our items did not spoil. Many thanks to all the staff, you have always excelled in our previous stays and you really proved what a first class organization you truly are. Highly recommend staying at Le Chateau Frontenac when in Quebec City. You will not regret it! Excellente et merci!

    Fantastic hotel!

    Reviewed by CrazyKphotography(Toronto, Canada) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such an icon in Quebec City! It is in an amazing location with the ferry right there and you can stroll comfortably around and browse shops and restaurants nearby. The food is incredible and we had such amazing servers like Michael and Annick. The rooms are nice and I had the river view which was awesome!

    John vink

    Reviewed by johnvQ6270RS(Welland, Canada) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Probably the most beautiful hotel that I will ever stay Very clean well maintained and service that we experienced was second to none right from the moment we arrived to the time we left Food was top notch at reasonable pricing Location in historic Quebec City is ideal and the view is beautiful of the St Lawrence river and the historic city Five star rating well worth the cost Only complaint was the washroom was so small that you could not dry yourself comfortably unless you went into the suite itself and yes I am a tall person but I am slim Design of the bath is pathetic very uncomfortable to even use the toilet with such a tiny vanity as well no room to keep toiletries