Dreams Puerto Aventuras Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6354 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice resort and beach!

    Reviewed by RicardoCruzA(Playa del Carmen, Mexico) on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Came back with my family after a few years of our first visit and somehow resort feels tired. We found food options at the buffet looked limited and definitely different from other Now or Dreams we have visited in the past years. Still good and great service though. Facilities are impeccably clean and gardes well mantained. Beach is awesome with no waves like a pool and drinks were great too. We had a great time and will probably go again, just having visited other amresorts properties, this one does not impress anymore.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    The greatest family holidays

    Reviewed by Arek T() on May 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent wonderful time there. People are great. Our specials thanks are for Giovani, Angel, Wlad, Juan Segura and the girl from World Caffe who taught us Spanish. The rooms could have more artificial light, but these are details. More important is everything what we could have there. We ate very nice food in each restaurant. Always some of them were open during the whole day. We love dolphins and swimming with them. Our Kids were very happy about the time organized by animators. Thank you for our best time ever! Best regards-Arkadiusz, Magdalena, Kinga and Karolina Tanscy from Poland!

    Second stay at Dreams PA

    Reviewed by Midatlanticstate(East Coast USA) on Apr 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I stayed at Dreams in February. Puerto Aventuras is a lovely gated community located an hour south of the Cancun airport. There are shops and restaurants within walking distance, and one rainy afternoon we rented a golf cart ($45 for four hours delivered to you at the hotel) to explore the town. Stopped for a drink at the Nauti Burro, explored the shops in the marina area, and watched the dolphins. My husband played golf one morning at the PA course. About $100 for a round with a cart and clubs included. Dreams is a small resort with a family pool and adults only pool. They need to upgrade their uncomfortable lounge chairs. We upgraded from a garden view room to an ocean view room. So glad we did! View was amazing! The room was nice with a great walk in shower, but I do agree that the lighting was not good. We ordered room service every day for breakfast, and I will say that it was the best breakfast we have had at an all inclusive resort, would definitely recommend the French toast. We have lunch most days at the Seaside Grill (great salads and a seafood and rice dish that was so good I ordered it four times). Try the pizza that they make at a pizza oven stand by the pool. We don't like buffets, but did have a meal there one day. It was acceptable. All of the restaurants we tried for dinner were very good, especially the Italian and Seaside Grill. We enjoyed some of the evening entertainment. The Jersey Boys show and the Elvis show were excellent. All of the staff at the hotel were very pleasant and professional. The concierge went above and beyond to help us with our return shuttle. Do not use Supershuttle!!!!!! They never picked us up for our ride back to the airport and were impossible to reach by phone or email. Read the reviews. We had to pay $75 for a taxi after we had already paid for a private shuttle.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Good Stay

    Reviewed by amyb812() on Apr 22, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a small, quiet resort located an hour from the airport. No wristbands required and towels are plentiful. The beach is small and very rocky. Getting a chair can be challenging. There are many broken chairs. A huge upgrade is needed there. The food and drinks were adequate. The rooms are okay but could use an upgrade. Our room was cleaned daily; however, the minibar was not refreshed daily. That wasn't a problem for us. When we needed more drinks, we simply used the Unlimited Connectivity app to order them. Food service was quick as was the maintenance team. The air conditioning worked great. The rooms are dark (only 1 lamp). The staff is AMAZING! A huge shout out to Josselin in the El Patio restaurant. We met her the first night and she made us feel so welcome! I personally prefer an adults only resort. There is an option to sit at an adults only pool. However, it is very small with not a lot chairs. Twice we were asked to move at around 4 in the afternoon so they could set up the evening dinner by the pool. One perk is that the resort is located within a gated community. It allows guests to safely walk down to a nice little area with shops and restaurants. There is also a free dolphin show daily. We booked a "deal of the day" room. My travel agent assured us that we would be able to get a room with two beds; however, it would probably be a garden view. We were not concerned about the view as we are not in the room that much. We did; however, want two beds. We were very disappointed to learn that we had to pay an additional $175 for the week to get a room with 2-beds. Then, we had to leave early due to Covid-19 and did not get a refund for the upgrade fee we paid for the days we did not use.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Service

    Service-5

    My stay

    Reviewed by DunavRuse() on Apr 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place. I can't say anything bad about it. Staff was extremely attentive and pleasant. Drinks were plenty and food was tasty. Great for families. I would recommend it if you are thinking about it.