El Dorado Casitas Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. El Dorado Casitas Royale, by Karisma review

    What to expect (based on 8033 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Still a great place!

    Reviewed by ald1122(Northern VA) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are exotic members and have been coming to EDR Casitas for over 10 years. We were not sure we would go this year, but were glad we made the trip. We stayed in an emerald beachfront casita and felt very safe in terms of being able to social distance. The staff were fantastic about mask wearing and we would wear our masks if room service was dropped off or we had to enter the room while housekeeping was there. In this room category, you can have room service from any restaurant on the property. We took advantage of this for safety reasons as we are not comfortable eating indoors right now. Others have said that tables are well spaced in the restaurants. There are also a few open air restaurants on the property. We had fantastic butlers- Claudio, Edgar, Eduardo, and Yalma. All of them were true professionals and provided excellent service. Check in and check out services were streamlined and much faster than normal. Hope they keep this process in place long term! Overall the resort had excellent procedures in place that helped to ease concerns around travel during the pandemic. There were many guests who did not wear masks in indoor locations or practice social distancing, but the resort is larger enough that you can keep your distance and still have a wonderful holiday if this is a concern for you.

    Just book it. fantastic

    Reviewed by JeepTexican(College Station, Texas) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just stop researching and book this resort. the service by all the staff was off the charts and the food was fantastic. every restaurant had gourmet food with awesome presentation, not some buffet slop to feed the masses. Stayed in the Casitas. A little more pricey but they had dedicated pools and private pools at each room. the concierges take care of you, room service all day was perfect, bartenders and wait staff were very attentive. the grounds were immaculate and beautiful. the beach chairs and beds were very nice, the water on the beach is just ok. just go.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Great honeymoon experience

    Reviewed by U7219AUjamesf() on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at the casitas was great. What made our stay at the property even more memorable was the amazing service and hospitality by the employees. Specifically Luis who bartends in the 29 section of the casitas. We stayed for a week and to have someone who was there for us day in and day out made the experience 10 times better. Not just with drinks but entertainment, advice and overall hospitality. The resort itself was beautiful and we would love to return in the future. If we did I would like to have the same room and be accommodated by Luis once again!

    Celebrating the END of 2020

    Reviewed by sassyt1974() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful! Had a wonderful time during our stay. Staff was very nice/helpful. The only thing that we would have liked would be to have more breakfast options. Many restaurants open for breakfast; however, they all had the SAME menu.

    Entertainment Employees

    Reviewed by Vacashu() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A HUGE shout out to Haxby, Jose and Jossie who have become friends and family now!!! These staff members are definitely reasons we returned to for our third visit. They are so very helpful as we took Spanish lessons and encouraged us to use the language during our visit!