Panama Jack Resorts Playa del Carmen

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12673 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great weekend

    Reviewed by fesurf() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a group of 8 people we had an amazing time at the resort...very friendly staff... Great service! Everyone was very nice! Jesus the pool waiter was our MVP. He is awesome...Miguel the bartender makes the best drinks. The food is good. Pablo took care of us at the restaurant...hotel was always clean and rooms are very spacious! Views all around! Sergio and Patty always bringing the party up at the pool... the only downside was the transportation at our departure. The van that was supposed to leave at 1pm but it didn't show up until 1:30pm but other than that we had a great time. We are definitely going back...

    Definitely Recommend!

    Reviewed by Jessica1044(Tustin, California) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Panama Jack is a great hotel. The rooms are nice and the AC works great. The showers are huge and there are many mirrors and lights to satisfy a female. The beds and pillows are so comfortable! The service there is AMAZING! The workers are so attentive and provided great service. Jesus and Pablo were amazing! We had a group of 10 and they kept checking in to make sure we had what we wanted all weekend! I would give this hotel 5 stars for their location and service, however their food was average. It definitely suits most of the travelers, however I love some good Mexican food and we opted out of the all-inclusive dinner two nights and had tacos down the street. COVID-19 They have sanitize stations throughout the hotel and temperature checks. The buffets are employee served so everything is clean and safe. All employees wear masks 24/7. I definitely felt safe being at this hotel. Only one restaurant was open a night because of the pandemic, that part sucked. Not only would I come again, but I would recommend the hotel to others.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Panama Jack is the best!

    Reviewed by jessegT713LM() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Panama Jack is a great hotel. We had a really good time. The shows were fun, the food was fantastic. Jesus at the pool had wonderful service, and Karla the photographer took awesome pictures. Sergio and Patty were also excellent.

    Honeymoon

    Reviewed by lisajP2837TX() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service, the staff is super friendly! Erica’s food at Ipanema was delicious! The tomato soup at the Italian restaurant was amazing. The pool is relaxing but also plenty of activities and entertainment planned with Sergio and party Patty! The room was beautiful and clean with a great view of the Gulf of Mexico.

    Honeymoon

    Reviewed by jeffjR7396RY() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sergio and Patty were awesome. Patty recommended tours for us and Sergio was entertaining the entire time. Oscar was a great waiter, every time we went to Ipanema. Will definitely recommend this trip to our friends who are looking for a fun weekend. Rooms were spacious and comfortable, and well maintained in cleanliness and sanitation. A loaded mini bar is always a plus.