Active Advisories
Partial renovations will be taking place at Iberostar Selection Paraiso Lindo and Iberostar Grand Paraiso starting in August 2024.
Renovations at Iberostar Grand Paraiso will commence August 1, 2024 with an expected completion date of August 31, 2024.
The hotel will be closed during this time.
Overview
The Iberostar Grand Paraiso is the ultimate adults-only luxury resort with the Iberostar Grand Collection. Oceanfront resort offers exceptional service and impeccable attention to detail. You also receive exchange privileges with the other hotels in the Iberostar Playa Paraíso Golf & Spa Complex with access to 19 restaurants & 19 bars!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Pillow menu
- Balcony/patio
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Butler service
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 double beds
- Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 2 double beds, or 1 king bed
- Ocean view
- No more than 2 guests in the room
- 2 double beds, or 1 king bed
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Bathroom with tub and shower
- Butler service
- Concierge service
- Jetted tub
- Personalized mini-bar menu
- Pillow menu
- Espresso machine
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
Upper Grand Suites:
· Personalized pre-arrival contact to learn the guest’s preferences*
· Online check-in*
· Room selection through “My Room Online”
· Personalized welcome
· Special welcome drink
· Refreshing towel upon arrival
· Private check-in with a Hotel & Room orientation made by the butler
· Resort credits
· Customized Minibar
· Bottle of local wine/liquor
· 25% of discount on Star Prestige
· Butler courtesy call during stay
· 24 hour Guest Service
· Exclusive Grand Experience Team with butler service
· 24 hour Bellman service
· 24 hour Valet parking service
· Pool Grand Experience Team service
· Ironing service
· Resort guided tour by appointment (Butler)
· Butler courtesy call, day before checkout
· Butler support for any guest needs
· Personalized farewell of guests
· Baggage claim by bellman in room
· Complimentary late check out* *Subject to availability.
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Pillow menu
- Private Pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Safe
- Slippers
- Turndown service
- TV
- DVD/CD player
- Hammock or swing
Grand Suites:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
Amenities
Beach
Main Pool
Pool
Pool
Pool at night
Fitness Centre
L'Atelier
Toni's
Botanical Gardens
Aerial
Location
Reviews
A matter of perspective
DaveLondoner on Apr 11, 2024
I have stayed here three times previously. In all honesty it is not what it used to be. The grand aspect of the whole place has been lost. Has dropped in standards. House wine (inc) etc all cheaper and not as good. Mini bar has changed , less variety and also very rarely refilled I could go on but I won’t. Genuinely a decent holiday. Good food. Great staff. Major changes as a way of making money. The main entertainment used to be in the big auditorium building but that is now sold for paid shows, meaning the lobby is now used for evening entertainment. It is not great. The paid shows are also awful. Told by several guests. The concierges push the Iberostar club quite hard and offer you free tickets to these shows. The hard sell is off putting. dress codes being relaxed and also ignored has ruined it for me. I think I am unfortunate to have been here previously, before the changes, when it was better I won’t be returning. Sadly
Great time, great location, great property, and most importantly fantastic staff.
Eddie C on Apr 09, 2024
I wanted to take the time to write a review on my wife and I’s experience on our recent visit the Iberostar Grand Paraiso. I would remiss if I didn’t mention that I generally don’t do reviews, however the staff and our experience over the five days we stayed warrant thanks and praise. From the minute we arrived and checked in with Victor, everything was handled professionally and kindly. We paid for an upgraded room and it was worth every penny. Our check in experience and property orientation was handled by Sergio and Richardo, they were great. I would recommend that the resort scale back their attempts to persuade guests to attend the time share breakfast presentation. We were bombarded from all angles for the first three days. It got a little old. Otherwise, simply put, the service was above exceptional. Flawless. I really appreciate the efforts put forth by the entire staff to make our stay unforgettable. We stayed in building 71. Luis and Anna were two butlers that assisted us with various things and should be praised by management. Also of note is Alex. He was our concierge from time to time and was great. He was a pleasure to talk with and was very kind and helpful. We met two of the Star Friends, Carlos and Viridiana, while doing a tequila tasting with Pablo, the sommelier. Carlos and Viridiana were so friendly and entertaining. It was a pleasure talking with them at the pool and lobby bar at night. Always engaging and making sure we were having a great time. Dario was working the lobby bar at night as we always had a great time, never an empty glass and always a quality cocktail. Also, just a pleasure to chat with. I wanted to take the time to say a special thanks to Pablo, Daniel, and Antonio. Pablo is one of the sommeliers. He was extremely knowledgable. We shared some high quality tequila and mezcal. Some of my most memorable times at the resort. Lastly Daniel and Antonio, the day time bartenders at the lobby bar. Professional, friendly, and great bartenders. Quite often I would walk from the pool just to visit and get a drink from the lobby bar because of them. This list is not inclusive as there were many servers, housekeeping professionals, spa employees and others that worked very hard to make our experience memorable. Make no mistake, the food, rooms, grounds, pool, beach etc exceeded expectations, but the staff is second to none. The staff is what makes this place a special location to visit. We never have vacationed in the same location twice. We will be repeat guests here. I hope management appreciates and acknowledges the great folks they have working for them. If I had one improvement to offer…my wife had a massage on the beach. The massage was great as was the massage therapist, however there was grounds keeping activities going on with small engines running. She mentioned that it wasn’t as relaxing as she had hoped. The setting was perfect, but she would have preferred to listen to the sounds of the beach. -Eddie and Amy
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