Ocean Riviera Paradise

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10595 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Zulda the butler

    Reviewed by 463lisam463(LANSING) on Mar 08, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had Zulda for a butler and she was nothing short of amazing. Unfortunately, her contract was up before our stay ended so we didn't have her the last three days. She was kind, efficient, thoughtful, helpful and I hope that they reinstate her contract. Others in our group of 51 didn't have a good experience with their butlers. Zulda made our stay amazing. As far as the hotel itself, our room was okay as the air and refrigerator worked, but that wasn't the case in other rooms. We also had a dehumidifier, which I would highly recommend asking for it is isn't in your room. The food was good, the pools were clean, the staff was friendly so all in all it was a good stay.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Not a 5 star resort

    Reviewed by Sofia P(Vienna, Austria) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I visited with my family during the Covid time. The one thing I will give them is how well they treated the situation. Masks, sanitizers and they made us feel save. One thing that was more than disappointing was the cleaning of the rooms. If I didn't go and beg them at the reception, they wouldn't clean. 11 days and our room got clean 4 times. That's something I have never seen before. They said they clean every 2 days. Our room didn't get clean even at the 3. I hope they change that, it was annoying and embarrassing to go and ask at the reception. Secondly, no shuttle bus. The hotels around us all had a shuttle bus. ORP is located around 15 minutes from Playa del Carmen. Every time we wanted to go anywhere we needed to get taxi. I don't understand why there was no shuttle bus. Every 5 star resort I've been to had one. The food was excellent. Except the Italian restaurant. The rest were fantastic. I would not go back. There were many small and big things that were not worth the price. The hotel needs to do some updating. There were broken tiles in the bathroom. Destroyed cushions and more. Not worth the pricing or the distance from surrounding cities.

    Travel with friends

    Reviewed by Kjmoritz(United States) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I would not consider returning to this resort. The beach is very rocky, narrow and rough. We booked privilege but they laid off our butler 1/2 way thru stay, not replaced, air cond & hot water no good

    Vacation

    Reviewed by jaymemorgan() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had the most amazing stay! The property was so clean everywhere. Lots to choose from. Also loved the privilege package. Our Butler Antonio was Amazing he booked our dinners and helped us with Anything else that we needed. Made the trip so smooth and worry free! The staff was friendly and helpful! Loved our swim up suite! Can’t wait to go back again soon!

    The best resort with the best STAFF EVER!!!

    Reviewed by MrPilot0507() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After reading some of the "negative" comment about this GREAT RESORT I wasn't sure go to there. But I gave myself a great opportunity to enjoy one of my best vacation at this AWESOME resort. Please go!