Ocean Riviera Paradise

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10586 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Week at Ocean Riviera Paradise

    Reviewed by elsab194() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just back from a fantastic 7Nts at this beautiful property. First time to Playa del Carmen, Mexico & it won't be our last, the Great Father God willing. We had a lovely Jnr. Suite in the El Beso adult section in one of the swim up rooms. Accommodation, Pools, Restaurants, Entertainment, Staff, Services & all around ambiance of this beautiful property were waaay better than expected. There are more bars & pools with tons of lounge areas to suite every taste. Food was great at all the restaurants. Our nite cap was a special latte called "a Mayan coffee" yum yum - lol! We would recommend this property 100% & will return. Thanks to all the staff who were always working hard to maintain the services & grounds of this lovely property.

    Amazing from arriving until leaving!

    Reviewed by dmooreo(Dartford, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We chose privilege prior to our arrival! So glad we did. When arriving our cases were taken from us, we were taken into the privilege reception area, checked in and met the butler Ariz. What an absolute star! She drove us to our room, explained everywhere to us and showed us around our room. The following afternoon we arrived to our room, Ariz was so pro active and organised, she had made us reservations for 3 days at different restaurants for dinner and explained that if we wanted to change any, or the times. To call her. We didn’t need to, her choices and times were perfect. It meant we didn’t have to sit contemplating where and when to eat. The resort itself was amazing, staff were friendly, it was clean and the entertainment was perfect. Something for everyone. From foam parties, to bowling, to beach parties. Great fun! Would 100% stay again and definitely as privilege to avoid restaurant queues etc. Already looking to go back! Ariz, Thankyou! I honestly think the trip would have been completely different if it wouldn’t have been for her being so pro active. She seems to genuinely love her job!

    Great stay

    Reviewed by Melzblessed() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Recently returned from a 2 weeks stay at this hotel with my partner a 9 year old daughter. Check in was quick and we were taken to our room in a golf cart without delay . The room was of good standard and bed was comfy, including the sofa bed. There were initially no sheets for the sofa bed but we called guest service and someone came straight away to make the bed. The free mini bar was useful even though we not fans of fizzy drinks but did have water and even 2 cartons of milkshake for the little one which was replenished each day. We found the staff very friendly which was really warming as our daughter has special needs with very little speech. She poked at the name badges off all the staff she encountered and they were very receptive by giving her their name with a smile. She loved doing the water exercise at the beach pool with Sam every morning who made her feel very included. Her other favourite was Louis the shuttle bus driver. He was amazing with her and she enjoyed sitting up front with him as her let her press the horn and would always call out to us when driving by. We stayed in the daisy section which was farthest from the beach but close to the main buffet. We were best placed as our daughter always wanted to ride the shuttle to the beach anyway. The bar staff at the daisy pool were fab and very hard working. Shout out to Beatriz and shame I can't remember the other guys name... He was fab. What can I say about the beach... it wasn't great and I didn't go in the sea as it was very rocky at the entry. Be sure to bring your water shoes. The theatre shows were great. My personal favourites were Grease and the broadway show. Was slightly disappointed with the Lion King as i think they tried to over dramatise the sound and it was definitely too loud for me not to mention the little ones. Otherwise the costumes were great and so were the performers but was a little boring for me. The foam parties at the Eden pool was a hit for our little one but the beach party was cancelled on 2 occasions due to rain... not the hotels fault. The bowling was a good touch which opens from 3.30pm to 11pm I think the food was ok. Restaurants were much nicer than the buffet though my partner preferred the buffet at dinner time. I got very bored of at breakfast times. Yes it was the same thing each day although there was quite a bit to choose from, I found it difficult to enjoy as most every meat option was pork which I don't eat. Please offer us some chicken sausages or Turkey rashers at breakfast. The steak house closed in our 2nd week so we missed the opportunity to eat there. Didn't get to try blue moon either as it was adults only. Though you could put your kids in the daisy kids club if you really wanted to as they open till 9pm. We chose not to leave her. Her favourite was the beach restaurant... Though again... that maybe because she wanted to ride the shuttle bus. Rosa was our waitress there and she was lovely each time. My meals were nice at all of the restaurants. They also had a kids menu which was the same at all of the restaurants. I would suggest adding some healthier options to the kids menu also. Thank you to Angelica at the photo shop, Marisol at the buffet, the ice cream parlour lady who wears glasses and the lovely ladies at the coffee shop. I think the entertainment in the evenings could have been better and have to say, I think the bar staff at the lobby in the evenings let you down. What else can I say... There were a few little extras which were good touches for the kids, like face painting and the clown who made the balloons but the prices for stuff in the hotel shops were crazy. $8 for a bag of crisps!!! SURELY NO ONE IS THAT HUNGRY. Would I come back to Riviera Ocean Paradise??? YES.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Beware

    Reviewed by Gareth B(Skegness, England, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Worst holiday ever , never come back ,here now and just want to go home . The food is blah had sickness and diarrhea , after first meal great start . It's not the cleanest place either which by the way should be it's 5* ,( not ). If you want to get drunk and loud then it's the place for you but not for my family and I. Drunk people running riot in the early hours playing loud music on smart speakers you phone front desk to complain and they do f**k all about it. After the music our boiler burst in our room 2445 I phoned front desk to report it 20 minutes later they came and just left us in the room with no water and wet wall nest to electric box . So spent 3 hours trying to sort that out , tried to give us a room with only a king size bed in family of three with a 12 year old daughter went back to front desk to be told no more rooms available, to which I replied there are more than one block so you better find one , surprise surprise they found one lying t**ts. And as for things for kids not that much 9 day's in and my daughter is bored , teens clubs only opens from 3pm and ice cream shop from 4pm . More for drunks and civilized adults they do not follow they own rules in the handbook in the room . And if you do still want to come to this resort stay away from the shops they think all tourists are dumb and will pay their well over inflated prices oxxo mini mart 10 minutes walk away . So if you are dumb enough to still come here tough sh*t you have been warned.

    Nuestra segunda visita en la Riviera

    Reviewed by Dulcerojo(California) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My favorite show was Grease and Aladin and Nasheli is a very good dancer ??.The room its nice and clean.Riviera’s weather nice.The service it’s great and friendly.The drinks are good.The entertainment it’s great I really recommend this hotel.