Ocean Coral & Turquesa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 16945 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Christmas Vacation

    Reviewed by pattyshenaniganss(Henderson, Nevada) on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband, son and I went to this resort over Christmas week. We had such a great time. The staff is amazing! We got to know some of the staff personally and they really went above and beyond to make our experience exceptional. Some people in particular I’d like to mention is Hugo who manages all the bars on site, Estrella one of the lounge waitresses, Gabriel, Luisa and Javier who are restaurant managers at the restaurants on site, Gustavo one of the waiters on the Steakhouse, Franky one of the lounge bartenders, Jose who made sure we had chairs at the privilege beach every day and Luis and Enrique the Privilege Butlers. And Richy, the server on the Privilege Beach who always made sure we had drinks when we wanted them and kept us stocked with water. And of course the many others whose names I may not have mentioned. We stayed in a royal privilege master suite and we ended up getting upgraded to the honeymoon suite. The cleaning crew kept our room clean and neat. Our room was huge and we had a full ocean view. We had such a great time that we are going back this February to celebrate my husband’s birthday. Also, the resort adheres to all safety guidelines as far as COVID 19 goes with mask requirements, temperature checks before entering any restaurant and hand sanitizer. The resort was hit with a couple of hurricanes in Oct 2020 and they are constantly repairing and upgrading the damages. This didn’t effect our stay at all. We had such a wonderful time and can’t wait to go back next month!

    Excellent service!

    Reviewed by LoriJensen513() on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently returned from our second stay at this resort. Once again, the staff working at the Privilege pool, beach and lounge provided excellent service. Jose Luis Cen goes above and beyond. He is so welcoming and helpful, and in addition to saving us chairs at the pool and beach, he was more than willing to help us answer questions and provide information. We had a wonderful stay and have only good things to say about the staff serving the Privilege patrons!

    My Birthday 2021

    Reviewed by chinitayf007(Dallas, Texas) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    the Resort is nice and spacious, well kept clean with plenty of room for guests to entertain and hang out. Ask for an upgrade as I like the ocean view room, we got the Privilege package. Like the airport, the complex also wants to sell you a timeshare package (I hate them) I never agreed to listen to their meetings. The food is in abundance, the resort have different restaurants , not all are open every night, we went to the Mexican restaurant I thought I would find more variety, in any case I did like the grilled fish I ordered was very good. I liked the cafeteria a lot, every night we went for a caramel coffee, the server from the cafeteria was very attentive and cordial. My housekeeper was the best, I thin her name is Susanna (room 9407) she did an excellent job, between asking for more towels and leaving the room super clean and tidy, I felt spoiled . The champions of the resort, keep everyone entertained at the pool is “Brown Sugar” she is very funny and keeps everyone engaged, the pool area is a great place to hang out. The waiters Ángel and the rest of his crew who were very attentive in my double birthday celebration at Blue room Restaurant and the Privilege Restaurant, thank you for my birthday cake . Also super kudos to Emilio and Jaime in Sensai Restaurant, it is a tremendous show at the Japanese restaurant. We had a super awesome time with my daughter. The only complaint I have is with the front desk, they don't answer the phone, the day we left I asked them for a bellboy to take the suitcases, they never passed the information to the bellboys, since I told them when leaving the hotel, I had called before to ask for towels, they never answer, to ask the extension of privilege, took a long time to answer.

    Excellent Privilege Wait Staff and Chef

    Reviewed by 376caseyr(Minneapolis, Minnesota) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Privilege lounge dinner wait staff and chef are outstanding. Our group has been coming to OC&T for the last 5 years and the service is top notch, especially from the consistent wait staff - Angel Cen Briceno, Carlos May, Alfredo the chef, and Franky the bartender - who remember us every time. These are true professionals. They are on-point, receptive, kind, and make the experience very pleasant every visit.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    We felt like family!

    Reviewed by Melkunnert(Gregory, Michigan) on Jan 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband I visited OCT in January 2021 after being married on the beach in Mexico just days prior. This was to be our honeymoon portion of the trip. We choose this resort as it was smaller and more affordable than the huge resort where we held our service. We could not have made a better choice. We did have a rough start at check-in- make SURE they put you in the room type you had paid for and requested. There IS a difference between the adult only and the family section and for this trip we had explicitly requested adult only. After making two room changes, everything else was flawless the remainder of our visit! I can’t speak highly enough of the entire staff! Specifically the following made our stay absolutely perfect.. Angel, Alfredo and their Manager Luísa in the Privilege lounge treated us to a perfect surprise dinner in the gazebo and attended to our every need! Angel was even so kind to serenade my new husband with a Mayan song for his birthday! Roberto, Francisco and their manager Javier at Ritvalto Di Italia again blew us away with their service and kindness for dinner the following night. Miguel Flores, Privilege Service Manager, checked in on us several times and was so kind as to send a gift of champagne and dessert to our rooms as yet another surprise. Jose Luis Cen, Beach Concierge, had our favorite sports at the adult pool and beach ready for us every day, with a huge smile on his face always! “Ricky” Ricardo the adult pool and beach waiter never once allowed us to go thirsty and constantly came up with the best drink ideas for us. We left after 5 days feeling like we were leaving family behind. Thank you OCT for a dream honeymoon! We will definitely be back! E & Melissa K.