Paradisus Playa del Carmen La Esmeralda

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Paradisus Playa del Carmen La Esmeralda review

    What to expect (based on 10008 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Don't come here. Terrible management, terrible location.

    Reviewed by JenniferraM() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    If you are looking for a beautiful location with beachfront anything, this is not the place for you. If you are looking for peace and relaxation because you have kids older than 5, this is not the place for you. I only wish we had transferred to the Cancun property as soon as we arrived - we've stayed at other Paradisus locations and have been pleased...not so at this one. Stay away. Due to a previously reported but not repaired malfunction with the air conditioner in our room there was water on the (already slippery - who chooses this stone for bathrooms and staircases?) bathroom floor when we got back from dinner. I went flying, hit the wall and tumbled to the floor. I was bruised and a bit battered, but it took 20 minutes to see someone other than housekeeping show up and 45 minutes to get a bag of ice. For the rest of the trip they were not at all apologetic (tried to convince us it wasn't a problem with the AC), but offered me a free massage as if that would change what happened (who wants a massage when they are sore and covered in bruises?). I'm lucky I didn't break anything, thankful it was me and not my son who fell, and furious with the way it was handled. It was clear that management has conditioned employees to protect themselves from liability and didn't actually care about their guests at all. Despite repeated requests, we still never met or heard from a manager of the resort - only the Family Concierge manager who directs the 'butlers.' This is truly a shame as there are some lovely people who work at the resort and their excellent work is overshadowed by terrible management. I work in the world of hospitality and frankly the GM of this particular location should be fired. The only reason I gave the 2nd star is because of some of the warm and wonderful individuals who work here. Do yourself a favor and spend your money elsewhere.

    Individual ratings:

    Location

    Location-1

    Service

    Service-3

    Value

    Value-2

    Great Resort!!

    Reviewed by Katherine G() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort! Food was really good! Lots of restaurants to choose from.You have to make reservations. Staff were excellent! Pools were great! Other than a weird check in everything was excellent! Edwin (concierge) was super too!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Don’t go unless you have kids 5 & under!!!

    Reviewed by karman2019(Argyle, Texas) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We are Club Meliá members and love traveling with our family of 5. However we were greatly disappointed in the Paradisus Playa del Carmen resort. Our kids are 11, 14 & 16 and we felt like we were the ONLY one at this packed resort without screaming kids everywhere! Plus it feels like you are at an apartment complex, boxed in without a view. We felt claustrophobic to say the least. The service & staff were the usual, wonderful & friendly. So it was 100% the location, environment & did I mention screaming kids everywhere? Maybe it’s because we are no longer in that stage of life, but overall we did not enjoy this resort at all. If you are looking to hang by the beach, be prepared for a 10 minute walk, through buildings & walkways, through a man grove, down a long bridge, then finally arrive to a tiny beach. By Wed we transferred to the Paradisus Cancun, which is a slice of heaven on earth!!

    Nice family vacation

    Reviewed by Safari11328872115() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Enjoyed our stay at Paradisus. I have zero negative comments about this place, the whole hotel is well maintained, staff did their best to make my stay more enjoyable, very clean place. I would recommend this hotel for family-oriented trips. Food was excellent, the buffet offer a wide selections of items throughout the day. Other restaurants were also nice, ambiance, food, service. Very impressed with the hotel cleanliness, renovated facility as well all public areas were well maintained to help provide an excellent service, would definitely go back to this resort again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great resort

    Reviewed by Yousif G() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I chose to stay here for the second week of our honeymoon and it was the best decision. I can’t fault the service and hospitality at this resort. Upon finding out we were honeymooners, they went above and beyond to make our stay memeobable (especially a lady by the name of Zahiye) 10/10 would recommend.

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