Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12429 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Revisiting Capri

    Reviewed by cpatrick2019(Toronto, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second trip to Capri. One of our favs and we’ve been to many Secrets. The staff make this resort feel like a second home! Your every need is met with a smile. We were celebrating a special birthday and all the staff went over and above. Grounds are beautiful and kept very clean. Older resort but nothing to complain about.

    AWESOME TIME!!!

    Reviewed by Wayne C(New Jersey) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I enjoyed a few days at Secrets Capri. The food, drinks, and room were great!!! The staff were awesome!!! A few that stand out were Juan,and Jose {pool bar}. Erik, and Daniel {pool chair attendants}. Eddie and Alfredo [wait staff}. The entertainment staff were great too, we enjoyed the shows they had!!! The only problem we saw is that it can be dangerous getting into the pool.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Capri is for Me

    Reviewed by mike m(Hannibal, Missouri) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I'll try to start with the outstanding employees, but it might be a little long: Rodrigo-concierge Juan-pool mixologist Antonio-food & bev mgr Katia-internet contact Irais-new mgr @ Portofino Mario-LaRiviera mgr Denis-Cactus Mgr Paula-Haiku mgr Emiliano-Francisco-spaspa Rodrigo-Bernice-Geo-Hector-entertainment Salvadore-hotel mgr Jose-mini gift shop Victor & Antonio -Portofino waiters Rigoberto-mgr Oceana Daniel-waiter Oceana If you receive service from at least half of these people, you'll be more than satisfied Seaweed was minimal -beach was Great Rooms nice-service Great-you won't go hungry-plenty on snacks in Coco Cafe What else can I say? See you soon!!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Luxury unlimited or luxury limited?

    Reviewed by arksta(pennsylvania) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The only reason I gave this property 3 stars instead of 2 is because of the staff, they are a genuine delight. everything else was mediocre or worse. The food was plentiful and good but nothing great. The entertainment was mostly UN-entertaining. One of the magician acts was quite good and enjoyable. Drinks were good, don't forget to tip the mini bar server for a little extra service on your favorites. Hotel is OUTDATED and so are the mechanics of the rooms. outside balcony lights did not work and could not be fixed. room key cards did not always work and door lock had to be fixed. Could not leave your balcony door open at night or the floor would wet and dangerous, learned the hard way. The only caution warning to this was hidden on the balcony door behind the drape. The reason we came was to hear the waves lull us to sleep, The bathroom could use some work. If you like to take baths, I hope you are skinny, I'm not. Some of the towels had stains. The place was kept clean although they could have done a better job of the beach and seaweed. The seaweed is a real problem for them and for the guests (it really smells). A suggestion for management is after they have used their machines, they hand rake up the rest of it instead of leaving it. I have been to many other all-inclusive establishments that gave a better bang for your buck and your enjoyment.

    The manager deserves praise

    Reviewed by Justacanadiantourist() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We weren't sure what to expect as we heard it was the oldest of the secrets chain. This resort is extremely well managed! lt is well maintained and extremely clean. The staff is friendly and engaging, always willing to put up with me destroying their native tongue with my bad attempts at spanish! Nighttime entertainment was great, the staff even helped with an impromptu dance party one night, quickly assisting a guest when he drunkenly tried to DJ :) Food is delish and the severs are fast and friendly. The gym is the largest and cleanest of all the resorts we've been to. We wouldn't hesitate to return. Just please remember the staff rely on tips to make a decent living, what seems like pennies to us can be a world of difference to the staff and their families. Tip well and often!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5