Infinity Bay Spa & Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3010 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    They have some good points

    Reviewed by laynic(Geneva, Switzerland) on Jul 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    30’ from airport to the hotel. It was a Saturday and the Imigration was very SLOW! Luckily we have a 4 y.o. Kid that allowed us to take another line, otherwise would take 1h30 probably. ROOM: Very nice! full kitchen with washing and dryer. Clean, comfortable and very well decorated. The refrigerator’s filter last change was in October and we are in August. It suppose to change every 6 months. FOOD: Very good! BREAKFAST: good. needs extra training for not using their hand to grab the food that will be served to you. SERVICE: friendly people. Two nice woman gave us a nice service: Cindy, a smart person, and Kerrisha, always with a big smile and ready to help us. Some services were slow: Our sofa was ready 1 hour later the time combined at check in. I called before to remind, they came with towels with no sheets for the bed and took more 40’ to come someone. My kids were slept already. TOWELS: very bad! It was not one or two, all of them! It doesn’t match with such a nice room. BEACH: amazing. No waves and a big coral for snorkeling just in front. No boats in front of the hotel, just beside. The chairs are very bad unfortunately. It doesn’t match with the beautiful hotel. Warning for massages offered by people outside hotel. Unfortunately there are a person that has a bed in the hotel area and offered a $30 as a promotion. It was the WORSE massage I had made in my life. We thought it was a service from the hotel once they were inside hotel’s limitations but it is not. She used oil, so I my skin got burned on the first day!!!. Lots of people (men) around you during the massage. The lady was using a mobile ALL the time. The massage was interrupted SEVERAL times because of usage of her phone. She shouted selling her service to people who walked around WHILE making me a massage!!. She even tried to stop a lady giving money to a drank man who was disturbing people. What a kind of people are around? No ethic, no respect, no professionalism. In fact, a disaster. Consider: The Hotel accepts people who come to the restaurant from other place ( maybe locals or from cheaper hotels) and they stay in the pool, not allowed but no controlls. A group of kids insisted in using my kids’ toys and broke one of them. When is cruise’s day ( Tuesday/ Wednesday) the beach gets crowded.

    Day Pass at Luxurious Beach Resort

    Reviewed by Ali N(Lake Norman, North Carolina) on May 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had paid a guy with a minivan at the cruise dock to drive us around and stay with us all day while in port. We asked to go to a beach where they would have chairs, towels, food, etc. He took us to Infinity Bay Resort at West Bay Beach. He took us to the beach palapa and explained to the staff what we wanted. We paid $20 and that got us a lounge chair, beach towel, on the beach. The resort had outdoor restaurant/bar and also restrooms. One of the guys in our group also paid a local to take him out on his boat to snorkel further out than the beach. He paid $15 for an hour or so of snorkeling. I highly recommend as if was clean and I felt safe at this beautiful beach. Plenty of sun and shade here too.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    BEATIFUL BEACH

    Reviewed by Sandie M() on May 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely Condo Style Hotel. The staff and food were very good. The area is great for snorkeling. Although the beach is beautiful, it is very small and can walk from one end to the other in less than 20 minutes. Also - not a lot of land around the resort to talk a nice walk around. Depending on what kind of vacation you are looking for, this resort is perfect if you only want to relax poolside or at the beach. Food was very GOOD, nice variety and the Chef was accommodating for basic special requests. (Hard Boiled/Poached Eggs)

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Great Staff, great beach and rooms too!

    Reviewed by timmyt44(Detroit, Michigan) on Apr 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd year in a row at Infinity Bay. We enjoyed both visits very much. This year we were in the 800 building which is almost the farthest from the beach, but it did not matter. The walk is only 3 minutes or so to the beach. Our room was a 2 bedroom suite. It was just my wife and I and we more than enough room. I liked that we each had our bathroom. The kitchen and living area were up to date and spacious. We had 1 large balcony and 1 small balcony. We used the lesser known concierge service to deliver groceries that were in our room waiting when we arrived. This service is something I don't recommend. We did'nt know the prices up front and they were extremely high. Also the produce was quite below par. At this point I should say that our package included breakfast only. Which was....ok. We would just make sandwiches and stuff most days to eat and then go to 1 of the many restaurants down the beach...very easy walk with some great places to eat. You can also take a short water taxi ride over to west end where there are many more choices of restaurants as well. Water taxi is something like $3-$5 per person each way. Most of our entertainment consisted of diving and that is very good no matter if you book through Infinity Bay Divers or other. Infinity Bay brings all your stuff down and its already on the boat when you arrive. They also take it back to the dive shop and clean and store it for the duration of your trip. However, their dive boats (which are pretty nice) tend to have alot of divers. (Enough said). If you are a golfer, there is a brand new 9 hole par 3 course so close that you are picked up in a golf cart The course is called The Black Iguana and it's on TA. It's worth checking out if only for a few crazy picturesque holes. Activities coordinators at Infinity Bay....2 AWESOME GUYS...Joel and Derald. I cannot say enough about these guys. They are very friendly, honest and genuinely care about the guests. My wife wanted to go see sloths and monkeys, I asked these guys and told them that we wanted to go in the morning, not get on a tour bus, and not stop at the island's "largest ball of string", etc. Joel set up a private driver, Derald was waiting for us when we went outside of the front of the resort and told us the driver was on the way (while engaging us in friendly conversation and laughter). In maybe 5 minutes the van showed up and we were on our way. Half way there, the drivers phone rang. The driver handed me his phone... it was Joel checking to make sure everything was as expected! WOW! I was pretty impressed. The trip was great and we made it back quickly without delay, nor any detours. However the driver did ask if there was anywhere else we'd like him to take us. I was quite impressed with that service. We've traveled to many different places. Hopefully we can go back to Infinity Bay soon. ( Hopefully we all can travel again soon!)

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our Second Home

    Reviewed by Twiners() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First and foremost we have been praying for our resort family and that Covid 19 hasn’t affected anyone physically and employment either We have visited the last 2 years for 2 weeks and having been travellers for 46 years this is our final destination for life. The Honduran people are loving kind family oriented and love God. These are truly exceptional staff in all areas and all ways!! 5 Star staff even down to landscaping. Keerisha our original server and all others ,Leah at front desk and Gloria ,Mario Rameriz willians our amazing drivers ,servers at the bar , room service fellas entertaining despite a downpour , every housekeeper, gardeners ,maintenance and pool cleaners If I left anyone else we love you all Actually the gift shop staff super!! The coffee bistro friendly and great steamers mmm With all that said we miss you and hope next winter we can fly fro Canada to be with our Honduran family. We miss you and love you Twiners Patti Carpenter and Pam Winter