Barceló San Jose

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2114 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    It's just a hotel

    Reviewed by gcfd61(Rochester, New York) on Apr 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It's just a downtown hotel, their pictures made it seem more like a resort, but it's just a basic downtown hotel. There was a lot of road noise from the highway at night, the bathroom was dated and dingy and VERY small.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Great hotel

    Reviewed by 64kathye(Santa Fe, New Mexico) on Apr 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very much enjoyed our hotel stay. The breakfast is fabulous, great staff, great service and very nice and comfortable accommodations. Highly recommend Barcelo and will plan to stay again. Everything was easy to manage.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Worst Hotel Stay Ever

    Reviewed by Dream26012932828() on Apr 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel room had strongly floral scented sheets, bedding and towels. Both my husband and I had allergic reactions to the strong smell. My face and throat swelled up. We complained to the front desk during out first night and also to Expedia. We had miserable first night and had almost no sleep. The next day they changed out our sheets and bedding. They washed it in only hot water with no detergent. We still had a problem with the strongly scented floral towels during our entire stay. They were never able to fix the problem. Also, we had a leaky air conditioner-room #404. One night, my husband got up to go to the bathroom, slipped and nearly fell from the large puddle that he walked through.. We complained about it, but continued to have leaks for several night before it was finally fixed. The hotel breakfast has a lot of options to choose from, but we kept getting sick from eating it. We think it may been from the water in the food or in the coffee, juice and milk. We both had stomach issues during our entire stay there. We enjoyed walking through the garden area of the hotel and viewing the art on the mezzanine floor. The pool was nice, but needed to be cleaned . They were lots of dead insects and leaves in the pool. We had to order room service on our first night there because the hotel restaurant closed at 6pm. I never heard of a restaurant closing so early. We ordered 2 pizzas from room service at a cost of $9 each. They had too much cheese, too little sauce and were very greasy.. The location of this hotel is terrible. The closest restaurant is over 2 miles away. If you rent a car, you will be instantly stuck in a traffic jam anytime you leave the hotel. Traffic is just terrible. We left most days by 5:30am to avoid the worst rush hour traffic, but we still got caught in some traffic. I would advise staying in a hotel in a town outside of San Jose to avoid traffic jams.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-3

    Wonderful Experience

    Reviewed by Curt K(Philadelphia, Pennsylvania) on Apr 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    While participating in a tour of Costa Rica, my wife and I started our journey at the Barcelo San Jose. This is a beautiful hotel with a pool, bars, and a garden to peruse. The staff here were very helpful and friendly.

    Individual ratings:

    Location

    Location-4

    Value

    Value-4

    Welcome comfort!

    Reviewed by Seaside57461474736(Atlanta, Georgia) on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was a welcomed and appreciated relief after traveling. We were so excited with the a/c, hot water, etc. We will be back to this hotel! Perfect for non-adventurous people. Beautiful pool and amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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