Palma Real Hotel & Casino

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 533 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    "Unfortunately nobody called..."

    Reviewed by Stefano B(Cartago, Costa Rica) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    In general terms the stay, service and food were very good for this second-time stay. Location remains to be great if you plan to do activities close to La Sabana Park. The unfortunate situation occurred as we did not have hot water in the shower and they could not fix it. Unfortunately they also offered that the Management will call or write us back. This never happened…

    Individual ratings:

    Location

    Location-4

    Service

    Service-2

    Nice and comfy rooms for business travel but the building needs an update

    Reviewed by Rodrigo_Maselli(Guatemala City, Guatemala) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was impressed by the quality of the rooms, the price was definitely below the quality of the rooms. On the other hand, the lobby and common areas where not as fancy as the rooms. Definitely a good purchase for budget business travelers since its in the heart of San Jose in a safe/nice zone.

    Excellent Room, Service, Food, and Common Areas

    Reviewed by SueLovesDuke(Durham, North Carolina) on Jun 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were on a Caravan tour and were lucky enough to stay at this hotel. The staff must be trained as a 5-star classification. The room was beautiful and comfortable. The food we were served was delicious (best of the tour) and the breakfast could not have been better. The grounds were pretty and they even had a area away from the building where smokers could do their thing. I would DEFINITELY stay there again should I ever find myself in San Jose.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Very nice boutique hotel

    Reviewed by S2126RWjuliad(Eugene, Oregon) on Jun 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Palma Real is a nice quaint hotel. Rooms are clean, beds are very comfortable and the entire staff is so friendly. Food is very good and they have a very nice breakfast buffet. I was traveling alone for dental work...apprehensive and a bit bewildered. Javier was the best! He made me feel safe and welcome and suggested activities I could do between dental appointments. Jorge at the front desk was also very nice and helpful. I will stay here again!

    Wonderful Hotel

    Reviewed by acouplehobos() on Jun 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here for a little more than a week to recover after having emergency surgery. The staff could not have been more kind and accomodating! From helping me with my luggage to their patience with my abysmal Spanish everyone I interacted with was kind and professional! It was a conveniently located hotel and overall a really great value! I would definitely recommend Palma Real when visiting San Jose!