Pacific Gateway Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1861 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Terrible Customer Service & Not Clean Common Areas

    Reviewed by Dale6888(Red Deer, Canada) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    So disappointed with this hotel! I booked 4 night stays for myself and one of my suppliers, as well as a single night for another supplier as we were attending a medical tradeshow in Richmond. I booked the rooms for all of us at a discount thru CPSA and received confirmations at the discounted price for each room. One of my suppliers arrived from Toronto with his wife and young daughter before I did and when he went to check in the hotel wouldn't honor the rate on any room but mine. I ended up speaking with a manager and asked if they could make an exception as I had booked multiple rooms under my CPSA discount at other hotels without an issue. She said they couldn't help other than to give me a discount on their regular price which was still $80/night higher than my CPSA rate. I ended up staying one night and booking at a B&B for the balance of my stay in Richmond. Once I did arrive at the hotel I noticed that it wasn't well kept as most of the common areas and elevators weren't very clean. The sad part for this hotel is that my job will be bringing me to Vancouver for a week at a time likely every second month for the next few years and now I will never stay here again. Business lesson here is that poor customer service decisions cost you money and reputation!

    Individual ratings:

    Location

    Location-4

    Service

    Service-1

    Welcoming Hotel

    Reviewed by richardy8888() on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were greeted with a very welcoming hello and a very courteous receptionist. Unfortunately the rooms that were given to us were not ready when we went up to our rooms. Came down to the receptionist and told her what happened and she was so apologetic and gave us two new rooms up on the nine floor. Lovely view from our bedroom. Morning breakfast was very good with lots of variety.

    Individual ratings:

    Service

    Service-3

    Value

    Value-4

    Great location near Vancouver Airport

    Reviewed by doctorjuice(Ottawa, Canada) on Sep 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed one night and the hotel is clean, a little on the old side. The rooms sink had been cracked for sometime. Furniture is scratch due to wear and tear. Great food and bar in the back of the property on the water. Shuttle to airport

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Service

    Service-4

    Great stay with great service and great views!

    Reviewed by V1457JInancyh(Winter Haven, Florida) on Aug 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were in Vancouver on business and this hotel was recommended to us. What a great stay! Our room was neat, quiet with a great view of the Marina & gardens. The Staff from check in to all Restaurants were great - our breakfast server was wonderful - remembered our likes from one day to next. We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    The Deck kitchen and bar

    Reviewed by caseymaui() on Aug 29, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was looking for a casual restaurant with a view of the water and found the deck restaurant at the Pacific Gateway Hotel. Came in for happy hour and my server was Janine. She was very courteous and helpful. She guided me through out the menu and suggested her favorites. I was disappointed that the whole fish was not available. The oysters was divine. The chef on duty Jaime came out to check on my meal. Very happy and will bring friends on my next visit to Vancouver.