Sheraton Vancouver Wall Centre

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1602 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Stay Review - Sheraton Wall Centre

    Reviewed by 986robl(Vancouver, Canada) on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With COVID travel restrictions in place and nowhere to go, we decided to get a little work done at our place. It also gave us a great excuse to have a little ‘staycation’ at the Sheraton Wall Centre in Vancouver Centre while our place was being painted. We were able to take advantage of a Buy 2 Stay 3 offer and easily booked the stay through the Bonvoy App for the period of September 8th - 11th 2020. On our arrival, we noted that the COVID-19 related safety precautions were well instituted and marked throughout the property. Our check-in was smooth and highly professional as usual. Elite status was recognized and a room upgrade was provided to a corner deluxe room with an expansive city view (see attached). Along with the recognition of elite status was a detailed explanation of the amenities which would be available during our stay along with the accommodation for those which would not be. For example, we were advised that the Executive Lounge would not be available during our stay so the following was being provided: 1) 500 Bonvoy points 2) daily breakfast vouchers for each guest, and 3) daily beverage vouchers for each guest for evening cocktails. This information was also included in a welcome package provided upon check-in. The package included a letter from the VIP Services Manager along with a Club Level Elite Guest Breakfast Menu (see attached). Our stay was pleasant and the staff were very courteous and helpful through our 3 nights with the property. We opted to take breakfast within the Bar One hotel lobby daily and found both the service and the quality & quantity of breakfast provided to be excellent. For our evening cocktails, we took advantage to the outdoor patio which Bar One had arranged in the hotel courtyard. This was one of the highlights of our stay as the peace and tranquility of the courtyard in the midst of Vancouver Centre was a nice touch and made us forget we were still in our hometown. Our only bit of negative came during our check-out. This bit of negativity is more to do with Corporate than the property or staff. If anything the staff were very apologetic and did everything they could to help. During the beginning of the COVID crisis, Bonvoy offered 20% discounted Bonvoy Gift Cards up to $1,000 USD per card for purchases of up to $5,000 USD. I took advantage of this offer and purchased a few of these gift card for use when we were back from this crisis. Now, the gift cards are great and I applaud Bonvoy for providing this opportunity for deals. My beef comes in how difficult it is for the property staff to process payment from these gift cards. You would think that the gift cards would be tied into the Bonvoy computer systems better than they seem to be? Regardless of this minor hiccup, the stay with the Sheraton Wall Centre was as good as you would expect. I wanted to thank the staff for a pleasant stay and provide others with some details of our stay during this COVID period.

    Nice View, great location

    Reviewed by Bubs404(Vancouver) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed one night on the 21st floor of the North tower (the only tower open) on a Friday night. The room was clean and had a nice view of the city, minus the smoke at that time. It had seemed that we were pretty much the only people on that floor, never saw anyone waiting for an elevator, or people in the elevator. Covid rules I suppose. Staff was friendly and everyone was respecting the health safety protocol. The parking was included with the room, which made it more of a deal overall.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Excellent stay in downtown Vancouver

    Reviewed by mariedesjardins(Prince George, Canada) on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my second stay at the Sheraton. It’s ideally located in downtown’s core. Close to shopping and dining along with the waterfront. The staff were friendly and the room was spacious. The views usually are exceptional but currently the skyline is experiencing construction in the area.

    $54.00 per night to park??? Criminal!!!!

    Reviewed by fishingguy2015(Ladysmith, Canada) on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    . While our room was nice, clean and safe front end staff are less than friendly, and yet during a global pandemic, businesses are hurting...but you feel the need to gouge me $54.00 a night for parking on top of everything else??? This is not the first time I have stayed here and been turned upside down to shake every last nickel out of me but this one tops then all.I can't see why I would want to come back? Can you?

    Individual ratings:

    Service

    Service-3

    Value

    Value-2

    Amazing staycation!!

    Reviewed by Eahn86(Coquitlam, Canada) on Aug 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First things first, we spent 3 nights at the Sheraton hotel and was simply amazed at how helpful the staff were at making sure we felt comfortable during our stay. Secondly, the way that the hotel was set up to make sure everything was sterilised was second to none. The procedures put in place made sure that I was feeling very comfortable. I cant say enough about the staff and overall cleanliness at the Sheraton wall centre hotel. Very well done!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5