Blau Varadero Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8338 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    We’ll be back

    Reviewed by rednecksunseekers(Ontario) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Booked last minute for stay at the beginning of January. Weather was warm, but not hot, which is typical for this time of year. Beach was fantastic, Room with ocean view was perfect, nice pool, food was pretty good overall. The music all over the resort was pretty much constant and it was amazing! Many talented musicians for sure. Loved watching the staff dancing around in the lunch buffet. Be kind to the staff. They are really lovely, amazing people who do their absolute best with what they have to work with. We had a great week and will return!

    Wonderful hotel with amazing entertainment.

    Reviewed by 854beverleyw(Mitcham, United Kingdom) on Feb 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Myself and 3 friends stayed at the Blau Varadero as part of a Virgin Holiday package with 4 nights in Havana and 7 nights in Varadero. We had two twin rooms with queen size beds that were extremely comfortable. Our rooms were newly renovated and incredibly bright, colourful and clean. The maids did an excellent job everyday at refreshing the rooms and we loved coming back to find the curtains tied in a bow and the towels arranged as boats or birds. The buffet offered a good selection with freshly grilled fish, shrimp and meets on offer everyday day amongst other things. The two a-la-cart restaurants (Italian and International) made a nice change from the buffet although my friend who is gluten free struggled to find a main course she could eat at the Italian (she was fine everywhere else in the hotel). The pool at the Blau was a fantastic place to spend time, the animation team had activities going on including aqua Zumba (both in the pool and in the sea), water pollo, yoga, salsa, games but all were completed down one end of the resort and Never felt intrusive. Unlike other hotels I have stayed out there was no pressure to join in. The entertainment at the Blau is amongst the best I have seen. There is a nightly show either in the theatre room or by the pool. The music shows are completely live (no miming!) and definitely check out the circus and magic shows, we loved these. Music is very important in Cuba and the Blau embraces this. As well as the shows there is a piano bar, live music in the lobby bar, a string quartet in the International restaurant, and a live band at the lunch buffet. There is also a table magician walking around the bars whose tricks are well worth a tip. Everyone at the Blau works extremely hard and everyone we encountered was friendly, went out of their way to talk to and help us and there was a sense that the staff enjoy working at the hotel that was lovely to see. Top tips: You can use both American and European style plug adaptors at the hotel. Definitely check out the outside bar to the left of the swimming pool (facing away from the hotel), this is a lovely space for sitting out in the evening with comfortable chairs and table service. We were always looked after there by the lovely waitress. I would stay at the Blau again in a heartbeat.

    Good resort but be aware of over-booking

    Reviewed by 811viviennes(Toronto, Canada) on Feb 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall a good experience. Room is clean and staff are friendly. Food is ok but kinda repetitive everyday. We enjoyed the ocean view from our room, the tennis court, the game room, and of course the beach. The only problem: Be careful, Blau tends to over-book during the busy season. The first night when we arrived around 8pm, we were told there’s no room left for us, and they had to transfer us to another hotel nearby called ‘ Melia las Antillas’. They told us it’s a five-star hotel, which was a complete lie. ‘Melia las Antillas’ is a four star hotel with very outdated room and facilities, and is much cheaper than Blau, many mosquitos in the room. Also we had to check out around 12 and wait for Blau to pick us up around 2pm. While we wait we have noticed at least 5 groups of people who are in the same situation like us- being kicked out by Blau and waiting for the transfer. They did give us a room upgrade to make it up. But keep in mind we wasted at least 3 hours during the day and had to put up with the poor condition/food for a whole day in another nearby resort.

    Overall a very enjoyable stay!

    Reviewed by Patty0781(Montreal, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was pleasantly surprised by how nice this hotel was! Our last experience in Varadero was not so positive and I was worried about spending another week in a bad hotel. From the moment we walked in, we were very pleased with the appearance of the lobby. Beautifully designed and the space was large and clean. Checking in was a seamless process, although we did have to wait for our room to be ready since we arrived early. But we were able to have lunch and use the beach/pool facilities. There was also champagne for all the new arrivals which was a nice touch while waiting! I had communicated with the hotel before our arrival and they always replied in a timely manner and answered all my questions. They also arranged for a private pick up from the airport, and arranged the à la carte reservation before we arrived. They were friendly and very helpful! ROOM: Our rooms were nothing fancy, but they were very clean and spacious. And the cleaning crew did an excellent job maintaining the cleanliness of the room. One of the night staff members also left us a cute note one evening! The elevators are slow but that was a good excuse for us to take the stairs and get some extra exercise in! FOOD: The food was decent. I wasn't expecting gourmet meals so I wasn't disappointed with what we had. There was always something for us to eat and it tasted good. The breads and breakfast cakes/croissants were usually very good! Everything tasted fresh like it was made on site so we enjoyed that. The lunch buffet is nice because it's outside and there is amazing live music everyday. One day they had an outdoor Cuban party in the late afternoon and I really enjoyed that! They made roast pork sandwiches (similar to Italian porchetta), there was dancing, prizes, cotton candy, and a few local drinks like fresh coocnut water and guarapo frio. The staff went around and asked people to dance with them so you could learn a few moves. It was really fun! The international restaurant was the only à la carte that we tried and we all really enjoyed the food (the lamb was amazing!), but the atmosphere was a bit boring. However, it was my sister's birthday that night and the staff was aware and they had a birthday cake ready for her! I thought that was really sweet of them! One day for lunch, we walked across the resort to a place called La Cofradia and we had an amazing meal by the water! Lobster tail, fresh grilled fish, squid, shrimp, rice, plantains and bread. If you can figure out how to get yourself there, I would highly recommend spending the 20-30 CUC to eat there. It was delicious! DRINKS: The biggest disappointment were the drinks. They tasted watered down so unfortunately you don't really get to to taste what true Cuban drinks taste like. You have to go to Havana for that! Some tips: 1-stick to beer and champagne because they are definitely not watered down and are very good 2-bring a cup/thermos with you so your drinks stay colder and you can get a larger drink. They serve drinks in very small, flimsy plastic cups which are not ideal at all and create so much waste! The main lobby bar made the best drinks and they're served in glass. BEACH/POOL: The beach is gorgeous. I loved that we had lots of space to lounge on the beach, it wasn't overcrowded like some other hotels, it was clean and the men working there were amazing! I wish there was a bit more music at the beach...we were far from the speakers so we never heard any music at all. We didn't spend much time by the pool but when we did we all agreed that the pool was beautiful and clean. STAFF: The one thing that stood out to me the most about the hotel was the staff. Everyone was super nice, hard-working and very attentive to the needs of the guests. We were a large group of 8 adults and every day we had loungers, tables and palapas reserved for us on the beach. We told the staff the first day where we wanted to sit, gave them a good tip and we never had to worry once about where to sit! Same for the dining room. We always had a table ready for the 8 of us and the staff were excellent at keeping the beers coming...we barely had to ask! Never had any issues with beach towels...they have a very efficient system that ensures you always have a clean towel (which is not always the case in other hotels!). Overall, we really enjoyed our week at the Blau! This was my first time at an adult-only resort and I found it to be very classy and peaceful. It's not a party hotel so if you're looking for a place that is loud and full of entertainment, this is not it. Music would not go past 11pm and the entire rest of the night was so quiet which made it easy to sleep! I would definitely stay here again and I would recommend it to others as well!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Blau Family

    Reviewed by Mulllor(Montreal, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Another great trip to Blau with my husband and another new couple to Blau. This was my trip # 11. January 25 - Feb 1, from Montreal. Before it became Adults only, I went twice with family (2 kids) + 2 other families. Since then I have been multiple times on Girls trips and multiple times with my husband. I have recruited many friends and family to becoming Blau fans. My sister, my Niece, my Daughter (adult), my daughter’s friend and boyfriend, my grade school/high school girlfriend with young adult son, a dear friend from Burlington Ontario and her young adult daughter. The reason I mention this is because, the One key success to the resort (other than the fabulous beach of course) is the STAFF! From Public relations great team(Rocio, Aylen, Carla) to the Chefs (Ivan, Alexander, Raffael, Gilberto) who always make sure I eat safe (Being Celiac). To the fabulous bartenders, waitresses/waiters, beach staff! Just to name a few: Raydel and Dunia at the beach bar(upper level), Norberto, David, Carlos(beach bar on the beach), Little lovely Lisy at the lobby bar with her amazing team. Waiters: Ernesto, Evelio, Agdiel, Ismary, Ginette and so many others. To the animation team: Especially Adolfo (Choco), Yeimy, Roberto++, To cool Arley and Sandy taking care of the beach towels++. The hotel is a lovely hotel, well maintained...however, there are other newer hotels built in Varadero with more updated facilities, modern etc and to be honest the “Reason” we return is truly the STAFF. To the new general manager, Please take care of your super staff “ Since the previous manager left (David) the staff have been quite stressed and clearly less happy and yet keep a smile for the guests. Mostly because their immediate supervisors are stressed and putting more pressure, more restrictions to their teams. This does not create a happy atmosphere to work. Returning guests will stop returning if we see the staff unhappy with in their working conditions, ratings will quickly drop and Blau will end up losing more employees to the other hotels as we have seen over the last 6 months! KEEP YOUR AMAZING TEAMS HAPPY! The new GM is a young guy so let’s hope he recognizes what a super team he has. I have noticed with my 2 recent trips August 2019, January 2020, I have seen some bartending staff being switched to a different areas of the hotel. Understood, it is important to have employees get used to all areas of the job...BUT, again, returning guests are a big volume of the guests at this hotel and we have developed friendships with these staff members and not seeing them anymore because they have switched area is disappointing. No concerns if that remains temporary, otherwise there are other hotels to try as well. Lastly, Returning guests dinner has been eliminated for a while now. Highly recommend it start back again...it is Not about the manager who is there or not...it is about the RETURNING GUESTS.