Ocean Vista Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3567 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awesome Modern Resort, Upgrade to Privledge

    Reviewed by Jennifer M(Dartmouth, Canada) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from an incredibly relaxing week at the Ocean Vista Azul through WestJet Vacations. We upgraded to Priority on the flight and upgraded to Privledge at the resort. We can't stress how much fun we had and the upgrades were definitely worth it. The resort itself is newer and modern, especially the privledge buildings. The picturesque infinity pool will not disappoint. Best thing about Privledge is the staff. Makel the bar tender in Privledge was the best server we have ever had hands down. He literally walks around the privledge pool every 10 minutes asking if he can get you a drink. He also helped us order food to the pool area. YADIL the butler was also amazing. He took care of all of our dinner requests. Yanalis on the beach part of the entertainment staff was lovely. She was friendly and attentive. The food is of course Cuba food but they do the best they can. It helps to tip well. A buck or two for a drink and always at dinner/breakfast or room service. We hope to be back soon. Pictured below is our group of 5 and Makel (pronounced like Michael).

    Horrible resort

    Reviewed by Notimpressed38() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This is my second time to Cuba. We brought our children and other family and friends joined us. From day 1 it was awful. The service sucked. The staff were all rude and ignorant towards you. Took a long time to check in with 1 person working. Even if you left a tip and were polite they were still rude. Our air conditioner was leaking and no one came to look at it after numerous calls to the front desk. Finally on the last night there someone came to fix it. I knew the food would be horrible so that was to be expected. The drinks were gross. No one knows how to make a decent drink. Was never able to exchange our beach towels cause there was never clean ones everytime we went to exchange. My mother was accused of stealing towels when we checked out. They were rude and loud at the front desk with her. When the chamber maid found them in the room, they didn't apologize to her for the accusation. Cuba is a beautiful country. Beaches are amazing but this resort deserves less then 4-5 stars. I would not reccomend it to anyone. I dont know what it's like to stay on the privileged side bit either way, the employees still should have treated people like they mattered.

    Jessica and Melissa

    Reviewed by melissafarinaccia() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend Jessica and I just got back to Toronto from this resort on Tuesday and we cannot stress how amazing our trip was thanks to the staff. By the middle of the trip we felt like we have been friends with them forever. Each department ensured to go above and beyond to make our trip a memorable one and we will 100% be returning to visit our forever friends! We would like to thank the entertainers, Pedro, Carlos (dj), Felix, Alex, Mirtha, Yanelis, Javier, Gus, Melissa, and the rest of the entertainment staff for treating us so Kindly and keeping us having a great time throughout the week. Furthermore, our pool bar team was amazing and we looked forward to seeing them everyday at 3:00 for the daily entertainment by the main pool. We love you Yos, DaiMarys, Ariel, and Libia! Raul saved our nights with our late nights cervezas and pizzas with French fries. These wonderful teams made it so difficult to say goodbye and we cannot wait to book again. Thank you all for making our stay so memorable!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Perfect

    Reviewed by Mirjzu8() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just wanna say that we really enjoy this beautiful hotel. We meet with very nice people there and for them we wanna come back. So friend see you next year.Greetings for all the animation staff specialy for mister Danny,your great man thanks for all.

    vacation

    Reviewed by jersonder(Bathurst, Canada) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    this is the best resort ive ever been at in cuba the staff is so friendly i want to say a big thanks to yos ariel and livia at the pool bar thay made my week the best ever and i cant wait to see you guys again they will make your vacation so great