Renaissance Aruba Resort & Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6489 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Best of both worlds

    Reviewed by patti0252(Clinton, New Jersey) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent one night here prior to heading down to our time share stay on Eagle beach. My only regret is I wished we stayed 2 more nights. This hotel rocks. It has such a great vib and lots of action during the happy hour at the hotel. One of the best happy hours around. All drinks 1/2 price. Appetizers at the bar were outstanding. We had the tuna sushi roll which was delicious and the pot stickers which were also great. The rooms in the hotel are modern and seems to be recently remodeled. Was nice to have the options of going to the beach across the street or to Renaissance Island. The Island is a very special experience. They bring your there by boat...10 minute ride...drop you off and there are 2 beaches there. One of the beaches has the famous flamingos which are very tame and love to be fed. They have paddle boards, floats, snorkeling equipment, and kayaks there free of charge. There’s a dining area there which is also very attractive. I believe the island closes at 6:30. The boats ferry people over and back all day long. The other beach which is by the timeshares is also very nice with a protected cove that would be perfect for children. It’s not crowded and it also,has a beach bar there. Being downtown there are many options for eating. You can walk safely around the downtown area, there also,is shopping in the higher end stores if that’s your thing. The only negative thing about the property on the island is during the day you will hear the airplanes since it’s so close to the airport.

    Twice a year timeshare always happy Timeshare owner

    Reviewed by MaryJoG788(Rome, New York, United States) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been wanting to write a review for a while. Just got back from a Two week stay and will return in March. The reason why we always come back is THE PEOPLE that work there. We do love all the changes being made very excited to see what is to come! But there are a few outstanding people I would like to mention. Ceasar is who you first see on arrival and every day after. He is so friendly, helpful, and remembers all about you and your family. We look forward to his greetings every year. Petronila at the towel house is just a one of a kind , sweetest, loving and always smiling great person. handing out towels is her job but she hands us a smile and a warm loving feeling everyday we are there. Yulirco goes above and beyond to make sure our room is clean and she also goes the extra mile to make you happy. Gregory at the private island A+ he does a great job! We love everyone there but a special THANK YOU to these outstanding members of your resort. See you all in March:)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    This is an amazing place to stay!

    Reviewed by Jamie V(Hamilton, Canada) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First, the staff here are incredible and treat you well. If you are a BONVoY member and have status the benefits are awesome. Complimentary Continental breakfast was incredible - so much to choose from and a variety of gf items. (You have your pic of two breakfast restaurants (Fresco at Ocean Suites and one at the Marina location). Barefoot Beach BBQ dinner is awesome as well - highly recommended. There is a beach and two pools at the Ocean Suites and there is access to a private island with flamingos and iguanas. Shout out to Carmen (works at Fresco, Sole and the BBQ) she took the time to get to know us and is so friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    So many better options...

    Reviewed by Alwaysallinclusive() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was a actually a huge bummer for us to write. We kind of pride ourselves on not being as picky as a lot of our friends, but this stay was bad enough that we decided to start reviewing places so others would know what they’re getting into. I just think that if you’re paying as much money as we did for a 4-5 star hotel, all-inclusive, you should get that all-inclusive 4-5 star hotel. This was our second trip to Aruba. We fell in love with the atmosphere and people the first time and decided to come back. During the first trip we stayed at an AirBnb because we tend to either Bnb it or all-inclusive it, depending on our mood. Aruba is one of those places that gets pricey quickly, so the second time around we figured we’d cut out the drinking and dining and hit up the all-inclusive. I wish we hadn’t. First off, there’s a number of areas under construction, which, while not luxurious to walk into, isn’t a huge deal. But the second you look a little closer, you realize the whole place desperately needs an overhaul. There were pictures placed over holes in the wall (even more frustrating because the holes still showed, lol, if you’re trying to cover it up, do it right), seats and cushions had cigarette burns, lots of trash (despite staff obviously trying their best), and the room was just your run of the mill, 2 star room, with a chipped vanity, musty towels, and lumpy pillows. There was no exhaust fan and the shower both leaked and had a gaping hole. We told the front desk the bathroom flooded every time we showered and they just sent more towels. We were there for a week and there was no real room cleaning done. The bed was made and towels were folded but they were still stinky and soap scum stayed on the vanity. It did seem that they may have freshened up once about halfway through the trip, but when we checked out we discovered some other woman’s earring and random tags under beds and the couch, so I’m doubting it. The people themselves were kind and did there best. I don’t want to take that away. Vanessa at the beach was great, as was our favorite valet, John C. The other plus was the private island which we really went back and forth about. We spent two full days lounging there. The water was perfect, they had mats and snorkels to use...it was amazing. Really awesome, but I think we decided that it didn’t make up for the rest of the trip and that next year we’ll just buy day passes. The food and alcohol for the all inclusive is where we were just utterly disappointed. It was super limited brands for liquor, maybe 2 types of beer and wines, and then tons of drinks weren’t included. The alcohol was so gross that the drinks were kind of hard to make it through and they were either so strong we had to suck it up or so weak we had to drink double. We ended up buying tums from the little store and pretty much stopped drinking a couple days before the trips end. As far as the food is concerned, every resort we’ve ever been at with all inclusive packages include room service in their package, so when we got a huge bill at the end for the room service, that was quite a shock, especially since we ordered room service because the restaurants were so limited. The steakhouse was meh- my steak was overdone and you have limited choices from the menu with all-inclusive, which is frustrating. Fresco, the Italian restaurant had decent appetizers the first time we went, but the entrees were gross. So the second time we went, we decided to just order the apps and solve the problem, but this time the apps were totally different and horrible. Aquarius was okay. It’s the standard buffet style all-inclusive breakfast and dinner type place. They were pretty seafood heavy at night and breakfast was always the same, though I think that’s pretty standard for these places so you can’t really fault that. The pool on the kid side was where we went for our pool day because it’s more lively, but the food was the worst. Nachos with the fake cheese and some sort of meat like product and just bad bar food. We just kind of took it as it was at the time. We aren’t big complainers and we’re coming from the north, so 85 degree days spent exploring (we rented a Jeep because we love to off-road and hit the natural pool and local places), lounging at a private island and pools are pretty amazing and we don’t really feel great complaining. But at the end of the day, we work hard for our money and getting hit with extra charges and service fees (we always tip on top of the service fee) for crappy food and gross accommodations just sucks. Next year we’ll either try another resort or bnb it in the Palm Beach or Noord area (that’s another thing, nothing great about the area itself). Aruba is awesome but the Renaissance is not.

    Thank you Reginald!

    Reviewed by Sharren Z() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    THANK YOU to Reginald and Brishelle for accommodating a mistake on our end! We arrived at the resort on Friday and thought we had rented 2 cabanas at the beach for the 8 family members who meet every year this week. Once we were all set up we were informed we had the cabanas scheduled for Sunday, not Saturday! Reginald was able to switch our paid accommodations from Sunday to Saturday. We can’t thank you enough for making that happen for us!! We’ll be back next year!!