The Reefs Resort and Club

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1327 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Uniquely gorgeous setting and wonderful service

    Reviewed by folksgowestern() on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am happy to offer our review of The Reefs as it was a standout vacation for my wife and me. I had been once before with my family when in high school and had fond memories. This trip was even better in every way! Overall - The Reefs combines a spectacular setting and location, with a personal approach to guest services. The meals were classic, the views gorgeous, and the accommodations peaceful and relaxing. This is a small but wonderfully equipped resort with historical appeal. The awesome staff are so professional and attentive. Topping it off is a Sunday brunch that is over-the-top delicious! Highly recommended - we will be back for that! Arrival - We were very impressed by how quickly and cordially the front desk staff and bellman attended to us and made us feel welcomed and it exceeded our expectations! You have a seat, the staff provide you with some cold water and Swizzle drinks and are just so friend friendly, offering very personable, relaxed, service. We were really so impressed and it started our vacation off in the best possible way! Room - Definitely not a huge room but clean, well-appointed, and ours featured a wonderful balcony facing west, and postcard-like sunsets! We were very pleased with the room comfort. and service. Modestly outfitted but cozy and cheerful. Recently upgraded bath. Dining - Extremely pleased by the service and food quality. The brunch was absolutely sensational and we received very personal and energetic service from the maitre'd and rest of the fine staff throughout our stay. Very glad we opted for breakfast every day at the Reefs. We had several lunches and cocktails at the Reefs and they all were great. Such a wonderful setting and view and very relaxed but attentive service from the wait staff, chef, and bartender. The afternoon Tea is another nice simple touch and opportunity to mingle if one chooses. Very laidback. The resort's head Chef greeted us one day in the lounge just to say hello and see how we were doing - very appreciated. The Reefs has a uniquely talented and pleasant staff across the board. So nice. Comments about Aqua Terra restaurant - Every dinner was a delight - we were very pleased every night with the service and the food equally - really can't think of how it could have been better. Nice variety - not a wide selection but perfectly fine. Very much enjoyed the expert drink bar service too! Well made beverages. Resort features - Fantastic hot tub and incredible infinity pool with spectacular view! Love it!!! Service - Honestly: The best hotel/resort staff we have ever had. Bottom line: The Reefs' team seem very sincerely interested in making every guest feel special and are experts in customer service. What a great feeling. Can't wait to book our next visit.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Staycation

    Reviewed by Teresa S(Bermuda) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the time we arrived to the time we left the service was super. The staff where amazing and couldn't do enough for you. Room was excellent with amazing view of the South Shore water and beach Highly recommend The Reefs

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Lovely “Old Bermuda” hotel

    Reviewed by S2pjk() on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I knew as soon as I walked in I was in the right place! Cozy, unpretentious entry. Easy check-in with standard complimentary refreshing wet cloths and Rum Swizzles. Loved our spacious cliff side room. Beautiful beach and ocean view. Nice balcony. Furniture is a little worn. Nice updated bathroom. Called maintenance about sliding door stuck. Took care of it immediately. Noticed some places around resort could use freshening of paint. We enjoyed dining room, bar and lounge. Breakfast included was great. We used the bus system as much as possible because taxis are expensive. Extremely expensive. Enjoyed couples experience at the spa. Nice people working at spa. Nice spa salad lunch included. People were swimming but a bit cold for us in early March. Instead we used the complimentary kayaks available at the beach. Attendant pulls them to the water for you. Walked to nearby Gibbs Lighthouse and climbed to top for great view of the island. Other hotels have been updated to sleek modern decor, and are more pricey. That’s why I call this traditional “Old Bermuda.”The Reefs is an all-around wonderful place to stay!

    Great trip and stay at the "Bermudiful" Reefs Resort

    Reviewed by happytraveler403(Pittsburgh, Pennsylvania) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Since it was our first visit to Bermuda, I carefully researched the island's parishes, as as well as the various accomodations. All that planning paid off, since we found the perfect place , the lovely Reefs Resort in beautiful Southampton. The location is perfect for those wanting to be away from the busier areas of the island yet close to bus transportation, which is a great way to see all the sites. The Reef's own private beach offers stunning views of the ocean and cliffs, but is also within walking distance of the pretty pink sand beaches of Horseshoe Bay and Church Bay and the lighthouse. From the moment we checked in at The Reefs, we felt pampered with steam towels and rum swizzles. The service was exceptional. Everyone was friendly and helpful, offering many personal gestures, not found in larger hotels. We especially liked that housekeeping checked in every evening, to make sure we had everything we needed for the night, and passed out chocolates and newsletters. There was also a guest welcome board in the lobby, daily bottled water, first night rum and ginger beer cocktail fixings and a complimentary weekly rum swizzle party. We enjoyed free use of on site beach equipment, lounge chairs, towels, kayaks , paddle boards, snorkeling gear,etc.. All of the rooms, the infinity edge pool and jacuzzi have ocean views. In addition the property has a peaceful outlook deck with chairs and tables and another area with hammocks to relax, watch and listen to the crashing waves against the rocks below. The Reefs building is charming, pretty in pink with painted murals and breathtaking vantage points. Our agenda for this trip was quite busy in order to see all this spectacular island offers. But when we return to The Reefs Resort in the future, we hope to further indulge in all the amenities available right on the grounds of this little piece of paradise, for an even more relaxing and rejuvenating vacation experience.

    Phenomenally Beautiful Scenery + Friendly Staff

    Reviewed by gilliane599(Toronto, Canada) on Mar 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a girls' long weekend at The Reefs last weekend and it was beautiful! The other reviews are spot on - the service and staff are so friendly. The room was lovely (weirdly though we were told our room was an upgrade to "cliff view" but the only view was of a gravel patch) and the scenery was spectacular. There are not a lot of options to walk to for food and taxis are super expensive so we had our dinners in the lounge. The food is very expensive (Bermuda-style) but excellent. Overall, a great weekend and I would return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5