Beach Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7837 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome place!!!

    Reviewed by fat f() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got home from there and already wish I was back!!! Hotel and rooms are beautiful and very clean. Staff goes above and beyond!! Shout out to alejundro and miguel at the main swim up bar! Felt like I was leaving family when we said goodbye to them!

    Mezcal Headquarter

    Reviewed by Joogl234() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved this place! Chantelle and her team made sure my fiancé and I had the best mezcal Cancun had to offer! The service was amazing and the staff was very helpful. Special thanks to Bernie, Angel and Jose.

    We love Sun palace for just us, but beach for family!!

    Reviewed by Kenaestes(Maryville, Tennessee) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We loved this resort but it is in need of many repairs. Initially the water was turned off on our hot tub, so we had to call maintenance to fix that. Then the AC thermostat in both ours and our kids room was going crazy, so we had to call to fix that. But The staff is Amazing!! Let me mention them... Alexandra “Alex” and Jerry in entertainment were so fun! Alex talked with us all week and we LOVE her!! Jose at sky bar remembered us from Sun Palace last year! We met Daniel as our waiter the first night at Bocelli and requested him every night after. The wine sommelier Miguel was also very nice and helpful! The chef Antonio was amazing and offered us many specials not on the menu. We felt so appreciated!! Other bar attendants that were very food were Demasio, Alexandro, Daniel, and Franco! They kept the drinks and food coming for us!! We ended up becoming members because the deal they gave us was a no brainer! So we will be coming back many times, But not to Beach until renovated. Still had a wonderful vacation. Staff is impeccable!! We were treated like Royalty!!

    If you are deciding where to stay, this is the place!!

    Reviewed by Stacy W(Sparks, Nevada) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been here 4 times now. October is the best time. It's quiet, the weather is perfect, the ocean is warm. The weather report always says rain but we hardly ever see much. I think one visit it rained 2x in one week. We just went shopping on that day. It's turtle season during oct. So there's a good chance of you getting to release a baby turtle at night from Beach Palace's protected nests...(you have to ask it's not announced). Plan on going to 2 excursions during your stay...I'd say no more than that if your staying 7 nights...They do have a few shows that are fun to watch usually around 8pm...the pirate show is probably my favorite. The food is pretty good...the steaks are chewy so maybe go with catch of the day. My favorite restaurant is the one outside, everything we've ordered from there has been YUM! The breakfast buffet is delicious, always order a cappuccino and ask for Ernesto's section. He always gives us a warm smile, a few laughs AND EXCELLENT service! He even lets me practice my Spanish with him (the very little I know). After dinner we always skip dessert and go outside, they have a building next to the water slide that serves icecream/cake/cookie/truffles espressos, cappuccinos, crepes, panini sandwiches etc.try the yogurt icecream with berries, even my hubby liked that one! For lunch our favorite thing to do is head up to the rooftop pool. All of their food is made in front of you and super fresh and delicious!! I think our chefs name was Genevieve?? She was amazing and even accomodated me when I just wanted chicken nachos or a chicken quesadilla (not on menu). My favorite drinks were the Miami Vice which was half pina colada half strawberry daiquiri and if you just want a beer you have to order an Iceburg...just trust me on this one! Anyhow everyone here at the palace is so nice you really are treated so good, everyone is super friendly! Oh yes if you were wondering the beds are so soft and the rooms are a cool 65 we slept soooo good! One last tip, get the ocean view room and ask to be away from the elevators...people can be kinda drunkypants and loud in the middle of the night...not us of course ;) no you dont have to tip but these peeps work very hard so dont hesitate to leave a few dollars here or there. We always take $100 in dollar bills for this and it lasts us pretty good. And it's much appreciated :))

    Too small for my taste

    Reviewed by TheSanchezFamily9() on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Palace is beautiful but feels more like a hotel than a resort. The beach is good but there are never enough chairs in the shade. The other Palace resorts bring in guests to use this beach so it is always crowded.