Occidental Tucancún reviews
12123 TripAdvisor reviews
Vacation
denysadenysa1990 (Vienna, Austria) on Mar 22, 2024
We have stayed for 11 days at Occidental Tucancún.It was a very nice experience. Everyone is kind and welcoming. Food is good.You have everyday something else to eat,beverage all you can drink ,entertainment at the pool from 11 am till 20 pm. The beach ist beautiful and quiet. We had Premium level Oceanfront Room,and we the best view. For us was a beautiful vacation at Occidental Tucancún ??
I'll never stay here again
monica m (Houston, Texas) on Mar 22, 2024
This was my first and last stay at this resort. Where do I start. Besides the made to order omelettes, the food was horrible! Additionally, the rooms are old and need updating terribly bad. The furniture is old and outdated. The floors are 1970s slippery tile and are a safety hazard because of the condensation that collects on it. The balcony floor is also a hazard for the same reason. My fiancé fell so hard when he stepped onto it that he broke the cheap plastic chair out there and a piece of it hit me and left a huge bruise on my leg. Reported it to the manager on duty and her response was to keep the sliding glass door closed and the ac on to prevent condensation on the floor... you can skate on the floor with your shoes on its so slippery and it feels gross on your bare feet. Our curtains were falling and had to be rehung, the sheer was filthy, the tile in the shower was filthy, the patio walls and ceiling were cracked and discolored.......and to think they were pressuring us to join their travel club....nope. Between the outdated rooms, disgusting food, weak drinks, and the extra money we had to spend on eating out, we will not stay there again ever.
A relaxing vacation.
angiea117 (Houston, Texas) on Mar 21, 2024
This place is a hidden gem. The beach is beautiful and the staff is very friendly. We book the premium suites each time we come. We return for the 7th time April 9th. We are wanting info about the romantic dinner option. It is our anniversary trip and I think it would a perfect way to celebrate. I love they have karaoke night. It is so much fun. I'd like to give a shout out to Antonio, Everly, Nancy, Sabino and Ismael .
We loved our stay here, GREAT staff, guests during our week we're freaking AWESOME. made lots of friends
Ron R on Mar 20, 2024
Our 7 days at this resort was just what we needed. The food was good, the drinks were good. Very clean pool, beach, and the rooms were as well. My wife and I had a little fall of our own lol. The staff, and manager were there like lightening. We are modest people, we have seen some reviews that complained about the food. We enjoyed the entries, if you are thinking high end, the price you paid for this trip will indicate that you will be eating better then you cook at home just not like an extremely expensive resort. ALL of the staff were so hospitable, warm and friendly. We were treated like family. Miell Malibran was out hostess most of our meals, what a wonderful, delightful woman. Her and I would poke fun at eachother miss her. Melissa, Jessica, and I am SOO embarrassed that I have forgotten the managers name. Who helped us so so much, talked to us every day he worked, gave me hot sauce. My deepest apologies for the loss of your name, I lost your card on our way home. You keeping the staff and guests happy and comfortable is a quality unmatched. Thank you ALL for your hard work, patience and care for one another.
Motel 6 of all inclusives
bobbydunlap (Pearland, Texas) on Mar 19, 2024
This is by far the worst all-inclusive we have stayed at. Barcelo should not put their name on this place. Subpar on across the board. We will not be staying here again and canceling our three rooms we have booked for this summer.